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Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session) If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Administrative Assistant - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Administrative Assistant experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job DescriptionSalary: $110,000+ DOE Job Overview: Reporting to the Chief Operating Officer, the Senior Manager of Information Technology (IT) will provide hands-on technical support to the organization ensuring the smooth and efficient operation of our IT infrastructure, as well as provide strategic direction on IT policy and operations. The Senior Manager of IT will also ensure the smooth daily operation of technology for the States United team and lead strategic IT initiatives and policy implementation. This is a highly collaborative role that blends direct user support, systems monitoring and improvement, vendor management (including a Managed Services Provider [MSP]) and leadership on strategic IT projects. Responsibilities: • Perform all duties in accordance with States Uniteds values of integrity, inclusion, collaboration, innovation, and excellence., • IT Support & Troubleshooting: Provide hands-on technical support for staff, resolving hardware, software, and network issues. Communicate solution plans, provide estimated timelines, and follow up with staff to ensure full resolution of issues. Work with Managed Services Provider where needed., • Software Access & Identity Management: Manage user accounts, permissions, and access across various platforms, including Microsoft 365, and other essential tools., • M365 Administration: Maintain and optimize usage of M365 and other applications. The Senior Manager of IT will serve as the primary administrator of SharePoint and M365 infrastructure, including managing user accounts, licenses, security settings, SharePoint sites., • Cybersecurity Management: Implement and uphold cybersecurity policies and best practices, aid in monitoring for security threats, and support staff in maintaining compliance with security protocols., • Vendor & Liaison Support: Act as the primary point of contact between States United and our MSP and cybersecurity consultants, ensuring timely resolution of problems, clear communication, high performance, and alignment with organizational needs., • Inventory Management and IT Cost Planning: In collaboration with MSP, oversee and maintain an accurate inventory of organizational technology assets, and aid in development of the IT budget. Offer expert advice to the COO and other key stakeholders on how to ensure that the organization is getting the best value for various IT contracts, purchases, subscriptions, etc., • Monitoring & Reporting: Monitor systems to ensure they remain in good working order, identify technological needs, and recommend innovative solutions., • Technology Planning & Policy Implementation: Align IT goals with organizational mission, assist in evaluating and recommending technology improvements and polices to enhance organizational efficiency and security, and oversee the rollout of policy changes, upgrades, and migrations, where necessary., • Staff Training: Aid in staff training staff on proper use procedures, security protocols, file management, and other training needed., • Business Continuity & Risk Management: Develop and execute proactive business continuity plans and risk management protocols for IT systems, including procedures to minimize downtime, safeguard resources, and ensure business continuity and viability. Minimum Requirements: • 5+ years of experience in IT support and system administration., • Bachelor's or associate degree in computer science, information technology, or other relevant field of study., • Strong knowledge of Microsoft 365, SharePoint, and general IT infrastructure., • Understanding of cybersecurity best practices and ability to implement security initiatives., • Experience in configuring and troubleshooting Apple and Windows systems., • Experience working with IT vendors and/or MSPs., • Experience managing artificial intelligence platform(s)., • Project management experience., • Ability to troubleshoot and resolve hardware, software, and network issues., • Strong communication and problem-solving skills., • Ability to work non-traditional hours as needed., • Ability to travel as needed., • Ability to work in our Washington, D.C office on a regular basis. Preferred Qualifications: • Applicable certifications such as Microsoft 365 Certified, CISSP, ITIL, CompTIA A +, ITIL, JAMF, etc., • Project Management Experience We encourage individuals to submit their application for consideration even if they believe they do not have all the preferred qualifications. This position will be located in Washington DC, with a hybrid work schedule. Compensation and Benefits: • Salary for this position starts at $110,000+ commensurate to experience., • Benefits include 100% employer paid health, vision, and dental plans; matching retirement benefits; generous paid time off. We have offices located in Boston, MA, New York, NY, and Washington, DC. This position will require occasional travel to attend organizational and team meetings and conferences, and other travel as needed. States United Democracy Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Women, people of color, LGBTQ+ individuals, people with disabilities, and veterans are strongly encouraged to apply.

Job DescriptionGraphic Designer Job Summary: Sparks Group and a well-known company in Washington, DC have partnered to find a Graphic Designer for a long-term contract. This will be a fully onsite role requiring you to be in-office five days a week in Washington, DC. Graphic Designer Responsibilities: • Develops and designs layouts across all mediums, both print and digital that have a clear focus, theme, and message for intended audiences., • Transforms and interprets ideas and information from creative briefs into visual products (illustrations, publications, visual aids, etc.)., • Meets with copywriters, videographers, research teams, and project managers to ideate and brainstorm on creative solutions to communications problems., • Assists with all aspects of production and design of visual communications that help create awareness and appreciation for company initiatives, from concept to final file preparation., • Understands and complies with mobile-first best practices for digital design., • BA/BS Bachelor's Degree in Graphic Design or relevant field., • 5+ years of demonstrated graphic and multimedia design experience, within an advertising agency or in-house design team preferred., • Experience in developing digital creative and standard offline creative., • Must be well versed in working within a matrixed organization. This job is In-Person. Pay Range: Hourly $40.00 to $45.00 We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. Download the Sparks Group mobile app from Apple App Store or Google Play. Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Job Description Provides graphic design and layout solutions for intelligence products including, but not limited to, developing illustrations, editing existing images, font management, and advanced pre-publications techniques. Integrates graphics with text, audio and video to support interactive and multimedia high-visibility finished intelligence products. Works collaboratively with analysts to understand requirements and further enhances / conveys analytic thoughts and assessments by developing graphic and layout solutions. Demonstrates proficiency in professional graphics and design software to include, but not limited to, Apple Final Cut Pro X, Adobe Creative Suite and Apple Mac hardware platforms. Infographic Designer.Portfolio of work required. Requirements • Experience working on graphic design projects and creative direction assignments, • Experience facilitating discussions with clients about complex workforce messages, data representations, and analytic ideas, • Experience with Adobe Creative Suite and Adobe Creative Cloud (including InDesign, Photoshop, Illustrator), AfterEffects, Premiere Pro, XD, and Audition), Maya, MAPublisher, and Microsoft Office Suite, • Experience with data visualization, finished intelligence, and infographic production, • Experience adhering to brand management guidelines, • Experience working in IC or DoD environments, • Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects in a fast-paced environment, • Ability to work with the client to define project requirements and provide process advice for optimal visual communication production, • Ability to provide a portfolio showcasing a broad range of graphic design competencies, • Possession of excellent verbal and written skills, including communicating presentations to internal and external professionals at all levels Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? • Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS, • 401k Contribution from Day 1, • PTO + 11 Paid Federal Holidays, • Long & Short Term Disability Insurance, • Group Term Life Insurance, • Tuition, Certification & Professional Development Assistance, • Workers’ Compensation, • Relocation Assistance

Job Description Job Title: Service Desk Technician Department: Service Desk Reports To: Director, Security/Cyber Security FLSA Status: Exempt Job Description The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines. ABOUT UNCF The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students. Primary Responsibilities and Duties Level 1 • Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction., • Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals., • Network monitoring (Level 1 support), • Assist with onboarding of new users, offboarding of departing users., • Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses), • Distribution of equipment to end-users Level 2 • Systematically interprets user problems and identifies solutions and possible side effects., • Uses experience to address user problems and interrogates database for potential solutions., • Escalates complex or unresolved incidents., • Records and tracks issues from outset to conclusion., • During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements., • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. No supervisory responsibilities. Qualifications EDUCATION AND EXPERIENCE Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role. Technical Skills: Proficient with Windows Operating Systems Knowledgeable with Apple iOS and Apple products Proficient in Microsoft Office Suite, O365 Knowledge of Virtual Desktop Environments (VDI/WVD) General knowledge of Azure, Azure AD, Intune/ General knowledge of networking General knowledge of Security (network and desktop) Computer and mobile device setup Basic Active Directory administration Skills in setup and diagnosing of peripherals such as printers Knowledge of audio/video conferencing technology Ability to provide remote support (TeamViwever/Ultraviewer) General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices Certificates, Licenses, Registrations: A+, Security+, Network+, MCSA (some or all desired) Other Skills, Knowledge, and Abilities: • Strong troubleshooting skills, • Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery., • Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal., • Strong communications skills (oral/written) with training experience a plus, • Strong customer/service orientation with attention to detail when proposing solutions. ADDITIONAL INFORMATION Benefits include: Medical, Dental & Vision Vacation, Sick & Personal Leave Life Insurance (Basic & Optional) Flex Spending Accounts 403(b) Retirement Account Holiday Savings Plan Annual Success Sharing Salary Range: $67,500.00 To $74,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Washington DC Headquarters building. Background checks required. UNCF is EOE M/F/D/V

Job Description * Job Opportunity: Technical Specialist - Senior (766377) Location: Raleigh, NC Duration: 12 months (with option for extension) Work Arrangement: Remote until all staff return to onsite work; onsite presence required thereafter. Equipment Pickup/Return: Candidates must pick up equipment onsite on the first day and return it on the last day at their own expense. Position Overview Our client, NC DIT-Transportation, is seeking a highly skilled Technical Specialist - Senior to join the Account Management Team for a 12-month engagement. This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory administration, and IT security, with a proven ability to resolve complex technical issues and lead team efforts. Key Responsibilities • Account Management & Administration:, • Manage daily deactivation and leave of absence (LOA) reports from NCDOT Human Resources, ensuring parallel ServiceNow requests are processed., • Perform queue management to ensure timely and accurate ticket resolution., • Assign daily tickets and train Account Management staff on team processes and procedures., • Administer accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal, Apple Management Console, Online Directory, and ServiceNow., • Technical Expertise & Problem Resolution:, • Independently resolve issues through advanced system analysis and troubleshooting., • Document incidents and resolutions in ServiceNow, providing weekly status reports to management., • Analyze and assess client needs to develop effective, tailored solutions., • Security & Compliance:, • Implement NCDOT and NCDIT security policies to protect data from unauthorized access, alteration, or destruction., • Ensure compliance with NCDIT Security Office requirements and standards., • Project Management:, • Lead projects by directing team efforts, integrating individual skills, and providing status updates to management., • Documentation:, • Develop and maintain comprehensive documentation for all processes and procedures, aligning with Operational Level Agreements (internal) and Service Level Agreements (external)., • Review documentation annually to ensure accuracy and relevance. Required Qualifications Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years Advanced knowledge of appropriate security measures of the organization. Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years Analysis of technical and user documentation for technical assistance and support Required 3 Years Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job Description STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff. This role is based out of our Arlington, Virginia office. Requirements: • This position requires an active Secret security clearance, for which U.S. citizenship is needed by U.S. Government., • Identify, research and resolve technical issues for users, • Add to the IT knowledge base with clear/concise/detailed entries, • Treat every issue as an opportunity to educate the end-user, • Maintain an accurate inventory of hardware and software licenses, • Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications, • Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting, • Create and/or maintain end-user documentation on procedures and how-tos, • Creation and administration of Active Directory user accounts, • Provision new computers for employees, • Create and test new images for Windows and Mac Operating Systems, • Help maintain scanners, copiers and workstations, • Provision phones and voicemail boxes (mobile and office), • Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete, • Administrate and help manage the ITSM system, • Order software and hardware for users and maintain a stockage objective for general consumption items, • Support the IT Team with duties as necessary to include server, user and network administration, • Create Linux accounts and manage groups, home directories, and access., • Collaborate with IT Team, • Minor off hours duties/on-call hours as necessary, • 3+ years of relevant experience, • Experience supporting operating systems including Windows 10, Linux, and Mac OSX, • Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops), • Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources, • Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired, • Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company, • Problem solver with excellent time management and organizational skills, • Ability to prioritize work tasks to meet customer demands and deadlines, • Exceptional customer service, interpersonal skills, and desire to learn., • Self-motivated with strong analytical, diagnostic, and troubleshooting skills STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us. STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer. STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at for more info. STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws. If you need a reasonable accommodation for any portion of the employment process, email us at and provide your contact info. Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.

Job DescriptionBenefits: Short Description: The client is looking to add to its Technical Support. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC. Complete Description: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis ix.Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vi. Troubleshoot issues related to agency specific applications and web applications vii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. CONTRACT JOB DESCRIPTION Responsibilities: 1. Responds to and diagnoses problems through discussion with users., 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps., 3. Supervises operation of help desk and serves as focal point for customer concerns., 4. Provides support to end users on a variety of issues., 5. Identifies, researches, and resolves technical problems., 6. Responds to telephone calls, emails, and personnel requests for technical support., 7. Documents, tracks, and monitors the problem to ensure a timely resolution., 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware., 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem., 10. Simulates or recreates user problems to resolve operating difficulties., 11. Recommends systems modifications to reduce user problems. Minimum Education/Certification Requirements: Bachelors degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.