Austin | Restaurant General Manager | Luxury Hotel
2 days ago
Austin
Job Description DESCRIPTION: Luxury hotel property in the Austin area is seeking an experienced Restaurant General Manager with both hotel and independent restaurant experience. The Restaurant General Manager oversees the direction and organization of fine dining restaurant, lounge, patio, private dining room, rooftop pool, and in-room dining services. This role is key to delivering exceptional guest service, enhancing employee productivity, and achieving financial profitability. Reporting to the Hotel General Manager, the Restaurant GM will focus on associate relations, increasing sales, minimizing costs, and ensuring overall profitability within all restaurant outlets. Responsibilities include hiring, training and developing associates, food and beverage quality, inventory control, reservations, systems management, budget, and forecasting while ensuring compliance with health, safety, and brand standards. Essential Responsibilities Daily Operations • Act as a brand ambassador for hotel, promoting food and beverage operations locally and beyond., • Develop, implement, and innovate standard operating procedures to enhance operational efficiency., • Directly manage guest needs and service in IRD, Pool, restaurant and lounge., • Ensure all products and facilities maintain high standards at all times Team Leadership & Support • Lead pre-shift meetings for all outlets, covering specials, VIPs, events, and service notes., • Coach and guide associates during service, providing in-the-moment feedback., • Provide supervision, coaching, engagement, recognition, reward, discipline, and conflict resolution for team members. Guest Experience & Service Recovery • Enhance the dining experience by maintaining a sophisticated and inviting atmosphere., • Monitor and ensure positive online feedback, aiming for an overall rating of 4.8 or higher., • Develop and execute strategies to build and sustain strong community relationships. Training & Onboarding • Recruit, select, train and develop associates for the department ensuring comprehensive training materials and adherence to brand standards. Administrative & Operational Support • Lead the Restaurant Management Team in reporting, ordering, inventory control, and service standards., • Maintain budgeted staffing levels and labor costs based on business volumes, utilizing system tools., • Monitor and control costs, including labor and inventory, to achieve financial targets., • Oversight of payroll, cash handling, daily labor audits, budget sheets, and tip sheet management, • Prepare weekly schedule for team which ensures proper coverage of all FOH positions Health, Safety & Compliance • Enforce uniform, grooming, and hygiene standards., • Oversee adherence to health, safety, sanitation, and alcohol awareness standards. Core Competencies - Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include: • Communication, • Cost Consciousness, • Managing People, • Job Knowledge, • Judgment, • Leadership, • Delegation, • Planning & Organization, • Problem Solving, • Quality REQUIREMENTS: • Bachelor’s degree in Business, Finance, Hospitality or related college degree, preferred., • At least 2 years of progressive restaurant supervisory experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience, • Previous Restaurant GM experience in fine dining, preferred., • Skilled in motivating, developing and coaching associates., • Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure, • Must be able to work with and understand financial information and data, and basic arithmetic functions, • Working knowledge of POS, reservations and scheduling software., • Experience with event operations and BEOs., • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines., • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations., • Ability to make occasional decisions which are generally guided by established policy and procedures., • Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors., • Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules., • Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies., • Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs., • Must have knowledge of chemicals/agents for training purposes., • Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Carrying, (ranging from clipboard to food products to small equipment)., • Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally, • Mobility -ability to service clients on a moments notice, variable distances, 100%., • Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum). BENEFITS: • Base Salary ($90-95K), • Participation in 401(k) with company match of up to 4%*, • Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity, • Paid PTO, • Paid Holidays, • Paid Maternity/Paternity Leave, • Employee Assistance Program*, • Complimentary Employee Meal*, • Complimentary Bus Passes*, • 50% off Dining at restaurant*, • Recognition Programs, Incentives and Celebrations, • EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.