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Customer Success Managers work for corporations in a variety of industries but are particularly prevalent in the tech industry. Their primary goal is to retain customers by helping them maximize their value from the product or service. Tasked with building relationships with clients, they work closely with clients during the onboarding process to help them fully understand the product. They continue the relationship with clients throughout their contract duration, especially when it’s time to renew contracts. Customer Success Managers walk clients through processes, do demonstrations and provide training resources. They may also inform upper management about recurring issues with products or services. Customer Success Manager skills and qualifications A successful Customer Success Manager candidate has various prerequisite skills and qualifications to perform the required duties. Examples of skills and qualifications include: Knowledge of best practices in customer service and retention as well as industry and product knowledge Proficient with applicable software applications Strong written and verbal communication Active listening and the ability to determine what customers need Analytical and problem-solving skills Ability to instruct and educate clients on products and services Leadership and motivational abilities Customer Success Manager experience requirements Experience requirements for a quality Customer Success Manager candidate may include previous customer service, sales and technical support positions. You might also look for industry experience, which can help establish the candidate as a trusted advisor. Additionally, if a Customer Success Manager is expected to manage a customer success team, prior supervisory or leadership experience may be desirable. Customer Success Manager education and training requirements There isn’t a set education requirement for Customer Success Managers. Companies may look for a bachelor’s degree in business administration or an industry-specific concentration, such as finance or software development. However, others may instead consider skills and proven experience. Additionally, some candidates might set themselves apart by earning the Certified Customer Success Manager credential, which demonstrates their skills in the field. Customer Success Manager salary expectations According to Indeed Salaries, the average salary for a Customer Success Manager is $78,079 per year. The average salary and salary distribution ranges vary by industry and location. When determining the salary for a Customer Success Manager in your company, factor in the qualifications and experience of the selected candidate. Job description samples for similar positions If a Customer Success Manager isn’t exactly what you’re looking for, below are examples of job descriptions for similar positions: Customer Service Manager Sales Support Specialist Technical Support Specialist Customer Service Representative Customer Success Manager job description FAQs What is the difference between a Customer Success Manager and an Account Manager? These positions have different motives when interacting with customers. A Customer Success Manager contacts customers to see how they use their products or services and if they need help to maximize their use. They typically use metrics like churn rate, customer retention cost (CRC) and expansion percentage. Account Managers contact potential and existing customers to tell them about new products or services and persuade them to purchase additional products. They may also contact customers to renew their contract, securing company revenue. Account Managers typically use sales metrics like sales quotas or lead conversion rates. What are the daily duties of a Customer Success Manager? On a typical day, a Customer Success Manager starts by checking their email and voicemail to review any missed messages and respond to time-sensitive requests. Most of the day is spent communicating directly with customers over the phone or in person to ask questions about their experience with the company’s products or services. They also give customers advice about purchased products and provide information about new product launches to upsell. They often participate in meetings with upper management and the customer success department to improve processes and enhance product and service offerings. What qualities make a good Customer Success Manager? A good Customer Success Manager understands how to connect with clients and develop lasting relationships with them. They’re persuasive and can educate customers on products and services effectively to help them understand the value. Customer Success Managers have excellent interpersonal communication and know how to adjust their communication to speak with upper management, clients and lower-level company employees.
mianor restaurant group llc is a small business in New York, NY. We are agile and professional. Our work environment includes: * Modern office setting * Food provided \*Responsibilities\* \* Plan and direct food preparation and culinary activities \* Modify menus or create new ones that meet quality standards \* Estimate food requirements and food/labor costs \* Supervise kitchen staff’s activities \* Arrange for equipment purchases and repairs \* Recruit and manage kitchen staff \* Rectify arising problems or complaints \* Give prepared plates the “final touch” \* Perform administrative duties \* Comply with nutrition and sanitation regulations and safety standards \* Keep time and payroll records \* Maintain a positive and professional approach with coworkers and customers \*Requirements and skills\* \* Proven working experience as a Head Chef \* Excellent record of kitchen management \* Ability to spot and resolve problems efficiently \* Capable of delegating multiple tasks \* Communication and leadership skills \* Keep up with cooking trends and best practices \* BS degree in Culinary science or related certificate PREFERABLE
About NovaSportsFit: We are a private fitness studio that provides one-on-one personal training. Our goal is to be a truly great fitness organization. We work in a dedicated and focused manner so that NovaSportsFit is universally regarded by our customers, our vendors, our peers, our families, and most importantly, ourselves, as one of the best fitness organizations in the world. As a result of our practice and dedication to higher standards we help to improve the fitness industry on a daily basis. We are now growing from a small business, to a big business and we are excited to work with YOU as we achieve our mission. Our trainers' responsibilities are to design customized workout programs and train our members based on their needs. Responsibilities: You are responsible for providing written program prescription and program design for your clients. Provide clients with safe, reasonable exercises that they can perform in the gym as well as at home. Motivate clients to get results through goal setting and frequent follow up. Qualifications: Current nationally recognized Personal Training Certification or a bachelor’s degree in the field. Approved Personal Training Certification Required Cardiopulmonary Resuscitation (CPR) certification required Lead clients through planned exercise routines Design and coach personalized programs for both in-person and virtual clients Follow all healthy and safety regulation and company policies All administrative duties related to planning workouts, scheduling, communicating with clients Ability to sell Personal Training Packages Ability to communicate clearly and concisely, both verbally and in writing Adjust and operate fitness equipment Basic computer and technology skills Punctual, respectful, friendly Compensation & Benefits: Offers a contribution to Health Insurance, Dental and Vision for employees who work 30 hours per week and 401 K benefits Bonus opportunities Job Types: Part-time Pay: $18-$55 per hour Experience: Personal training at least 1 year, 3 years preferred! Schedule: 3-4 hours shift a day Shift availability: mornings / evenings Weekend availability
About Us: I am seeking a highly organized and detail-oriented individual to fill the role of Personal Assistant. As a Personal Assistant, you will provide administrative support to a busy professional, ensuring seamless day-to-day operations and exceptional time management. Responsibilities: - Manage calendars, schedules, and appointments - Handle email and phone correspondence - Make travel arrangements and bookings - Prepare and edit documents, presentations, and reports - Maintain organized files and records - Run errands and complete tasks as requested - Provide exceptional customer service and communication Requirements: - Excellent communication, organizational, and time management skills - Proficiency in Microsoft Office and Google Suite - Ability to maintain confidentiality and discretion - High school diploma or equivalent required; degree preferred
Director of Finance-SIGNATURE THEATRE Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a DIRECTOR OF FINANCE- for The Pershing Square Signature Center on West 42nd Street. About Signature Signature Theatre is an artistic home for storytellers. Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing several productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices. EDIA Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply. Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities. Please read our commitment to creating a theatre focused on EDIA at signaturetheatre Position Summary Signature is seeking a Director of Finance who has solid accounting skills as well as analytical and leadership abilities to guide Signature’s financial policy while also being an active partner with the senior leadership team in planning the organization’s future strategy and implementing ongoing operations. The Director of Finance will report to the Executive Director and will lead all financial administration, business planning, and budgeting and advanced working experience with accounting software Financial Edge. The Director of Finance collaborates closely with peers on the senior leadership team, including the General Manager, Director of Human Resources, Associate Artistic Director, and Directors of Development, Marketing, and Production, as well as the Board Treasurer, and Finance, Investment, and Audit Committees. The Director of Finance directly supervises the Finance Assistant and the Accounting Manager. The Director of Finance will require working experience with Financial Edge. Responsibilities • Guide financial decisions by establishing, monitoring, and enforcing internal controls, and operational policies and procedures; make recommendations for increased efficiency and effectiveness. • Coordinate and direct daily and periodic accounting operations and processes, assuring that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles. • Participate in the strategic planning process as an integral member of the senior leadership team through development and use of predictive models and activity-based financial analyses. • Perform cash flow analysis and planning to ensure availability of funds as needed for the operating entity. • Maximize return and limit risk on cash by managing bank balances, and overseeing investments managed by external investment manager in conjunction with Board Investment Committee. • Monitor and confirm financial condition by conducting internal audits. • Lead communication with external auditors to prepare annual audited financial statements and 990 returns. • Prepare accurate interim financial statements and special reports for both internal and external use, through collection, analysis, and consolidation of financial data. • Prepare annual operating budgets, capital budgets and periodic budget re-forecasts. • Achieve budget objectives by scheduling expenditures, analyzing variances, and initiating corrective actions. • Liaise with the Finance Committee and participate in Committee and Board meetings. • Ensure compliance with federal, state, and local requirements, through research and awareness of existing, new, or anticipated legislation, and consult with legal counsel to advise management on needed actions or potential impacts. Desired Skills and Experience • Candidates should hold a bachelor’s degree or above in accounting and/or business administration, or possess equivalent business experience, and have five-plus (5+) years’ experience with a major non-profit, operating on an annual budget of at least five million ($5M). • The ideal candidate will have skills in managing processes and analyzing information, developing standards and policies, non-profit accounting, and auditing experience. Preference will be given to candidates with a Certified Public Accountant designation and/or an MBA, experience with Financial Edge, or other financial software, is required. Familiarity with Tessitura is a plus. Compensation This is a full-time exempt position with an annual salary of $100,000.00-$120,000.00 Benefits Benefits include group health, dental, and vision plans, as well as the opportunity to participate in tax-saving flexible spending, commuter and 401(k) plans. Considerations All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.
ABOUT JOB Qualifications: Preferred Education: Master’s degree in Computer Science required. Preferred Work Experience (years): 0-2 years of experience in Database Administration Need someone who can Design, develop, implement, enhance, and support database systems (Oracle and SQL) in support of business goals. - Install, configure, and maintain database management systems. - Work with application development staff to develop database architectures - Partner with other ops teams to maximize availability in current and planned systems - Hands-on expertise in installation and configuration of Database - Identify, troubleshoot, resolve, and communicate issues that affect the systems, servers and database related products. - Perform Root Cause Analysis Mechanisms. Identify the issue and define optimistic solution - Create backups and recovery plans, ensuring data integrity and availability. - Write and maintain scripts for database automation tasks - Ability to organize and plan work independently. - Manage database backup and recovery, as well as disaster recovery planning - Should be aware of all the latest technologies - Evaluate the database inventory's utilization regularly, focus on consolidating, migrating, and removing related assets, and make sure that IT expenses are reduced. - After gathering stakeholder business requirements, create data models in line with their needs.
Overview Basketball Operations Intern position requires a highly motivated, knowledgeable and dynamic individual whose responsible to assist in the day-to-day organization of the basketball program; provide administrative services to the Commissioner and Marketing/Sales Staff; assist in camps, leagues, clinic activities. Job Responsibilities Responsible for managing and coordinating league, clinics, camps calendars Initiate and coordinate community outreach activities and calendar with Marketing/Sales Staff Assist in activities and responsibilities associated with daily operations of camps, leagues, clinics Provide excellent phone and in person customer service when applicable Assist with marketing, lead generation and sales Attend weekly staff meetings Other duties as assigned by Manager Requirements Required Skills, Experience, and Abilities Recent graduate or current student of a 4 year college/university who has or is working towards a degree in Business, Sports Management, Marketing or related field Ability to work in a fast-paced environment Ability to work individually and as a team Excellent interpersonal skills with a friendly and professional telephone manner Huge drive, ambition, and motivation for success with an outstanding work ethic Presents self in professional manner and have ability to interact with all levels of organization and outside contacts Planning and organizing, can prioritize work activities; uses time efficiently Ability to work extended hours including nights and weekends
Full job description Are you an organized, personable, and dynamic individual with a passion for exceptional customer service? If so, we have the perfect role for you! 2020 Engineering and Inspections is seeking a receptionist to be the face of our innovative engineering firm. About Us: At 2020 we're at the forefront of cutting-edge engineering solutions that transform industries. From groundbreaking projects to pioneering research, our firm is dedicated to pushing the boundaries of what's possible. We're a close-knit team of experts who value collaboration, creativity, and excellence in everything we do. Position: As our Receptionist, you'll be the first point of contact for clients, partners, and visitors. Your warm smile and professional demeanor will set the tone for their experience with us. This role is an important part of our team, ensuring that our guests feel welcomed and attended to from the moment they step through our doors. What You'll Do: Greet and welcome visitors with a friendly and approachable attitude. Manage phone calls, emails, and inquiries with efficiency and professionalism. Coordinate appointments and meetings, maintaining an organized schedule. Assist in maintaining a tidy and inviting reception area. Collaborate with various departments to ensure smooth communication and coordination. Provide administrative support as needed, including handling, data entry, other related activities. Qualifications: Bachelors degree in business, human resources, or hospitality -or- equivalent experience. Excellent interpersonal and communication skills. Strong organizational abilities with attention to detail. Proficiency in communication platforms and business software including Microsoft Office, Office 365 or Google Workspace. Customer-focused mindset and a passion for providing exceptional service. Prior receptionist or administrative experience is a plus. Why Join Us: Be part of a forward-thinking engineering firm that drives innovation. Collaborative and inclusive work environment. Opportunity for growth and professional development. Engaging company culture that values teamwork and creativity. This position pays $16/per hour. Job Type: Full-time Pay: $16.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Ability to Relocate: Brooklyn, NY 11218: Relocate before starting work (Required) Work Location: In person
Personal Assistant/Executive Assistant to CEO A high-profile plaintiff's personal injury law firm, located in Manhattan's Financial District, is looking for a polished, seasoned, and well experienced Personal Assistant/Executive Assistant to support the CEO. This position's duties will be split as 60% Personal Assistant and 40% Executive Assistant. Responsibilities Scheduling and heavy calendar management (BOTH business and personal calendars) Acting as a "gatekeeper" for the CEO Taking, screening, and vetting all phone calls for CEO Produce compliance reports that facilitate the CEO's ability to effectively lead the firm Liaison directly with various doctor’s offices and medical facilities Entering CEO’s tasks into Outlook and Asana to staff and ensure that they are completed Run various personal errands as needed Draft slides, meeting notes and documents Manage contacts in Outlook Perform ad hoc projects MUST have high regard for clients, employees, and family confidentiality MUST be able to prioritize efficiently Requirements Bachelor's Degree Required At least 4 years of proven work experience as a Personal Assistant At least 7 years of relevant experience supporting high level executives Fluency in Spanish required Proficient in Microsoft Office suite Well-organized, detail-oriented, ability to multi-task with great follow-up skills Strong interpersonal and written and verbal communication skills Experience in managing multiple priorities, administrative coordination, and logistics Must be able to work flexible extended hours – some evenings and weekends Commitment to confidentiality required Attendance is crucial in this role
Educational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone s welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization, and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan's Lower East Side and East Village. As we have for over 130 years, we offer best-in-class programming - now across 15 sites, focusing on a mix of education, health and wellness, arts and culture, and civic engagement. The Director of Finance and Operations directly reports to and works in collaboration with the Executive Director of CSYD to ensure all administrative, operational and fiscal systems are developed and maintained at the highest quality. while providing guidance, support and leadership across all programs within the Community Schools and Youth Development Department (CSYD). The Director of Finance and Operations demonstrates a commitment to fostering an inclusive and equitable workplace while developing and implementing short and long-term strategic department goals to ensure robust and sustainable resources for programs. This position directly oversees the CSYD school-based Program Coordinators KEY RESPONSIBILITIES - Serve as CYSD liaison to coordinate and provide administrative, operational, and fiscal services to the CSYD team as a whole. - Collaborate with the CSYD Senior Director of Programs to identify and address administrative, financial and operational needs of program staff. - Coordinate inter-departmental operational support for programmatic operations at all sites, including IT, Facilities, Finance and Compliance/People and Culture, including assessment and improvement of policies and procedures for department workflow, fiscal management, people management, and compliance. - Collaborate with internal and external stakeholders such as funders, regulatory bodies (NYC Public Schools, NYC DYCD) and EA support services, including Department of Finance, Development, People and Culture, and Research and Evaluation. - Develop program budgets that align with program goals, and monitor revenue and expenditures to ensure responsible, and on budget fiscal management of programs and contracts. - Partner with EA Budget Analyst to ensure all fiscal data and information is timely and accurate, including cost and grant allocations, and to identify funding risks and challenges to ensure that funds are maximized, meet program needs and are fiscally responsible. - Develop and facilitate departmental fiscal trainings for CSYD staff to increase budget acumen and awareness. - Oversee submission of data, narrative reports, and program updates related to funding requirements; work with EA's Research and Evaluation department to ensure accuracy of data in database. - Responsible for maintaining compliance at each site with regulatory and EA policies and procedures in partnership with People and Culture/Compliance department. - Develop and maintain CSYD-specific operations manual. - Oversee, identify and actively develop new business opportunities for CSYD, including state and federal grant opportunities. - Manage Program Coordinators at each site. - Perform other duties as necessary Required and Preferred Qualifications - Master's degree in Accounting, Business Administration, Economics, Finance, or related field, or equivalent work experience. - A minimum of four (4) years of experience managing government grants, to include budgets, purchasing, contracts, compliance, data collection and analysis required; - Experience managing NYC Public Schools, DYCD, CACFP, 21st CCLC, Advantage, and ExpandED contracts; - Strong background and competency in business planning, budgeting, and forecasting; - Must be self-directed, organized, detail-oriented, competent problem solving and a strong negotiator. - Non-profit experience required; - Experience managing staff required; - Demonstrated ability to manage multiple priorities and projects effectively; - Excellent interpersonal, organizational, verbal, and written communication skills; - Knowledge of MS Office, Excel, and adaptability to government and agency databases; - Knowledge of CBO/school partnerships. - Strong attention to details and an eye for developing efficient, interna systems and workflow.
Location: New York City Overview: As a Property Manager in New York City, you will be responsible for overseeing the day-to-day operations of residential or commercial properties within the city. You will play a crucial role in maintaining and enhancing the value of the properties under your management while ensuring a high level of tenant satisfaction. Key Responsibilities: 1. Manage tenant relations, including responding to inquiries, addressing concerns, and resolving disputes in a timely and professional manner. 2. Coordinate maintenance and repairs for the properties, ensuring that all work is completed efficiently and within budget. 3. Conduct regular property inspections to identify any issues or potential improvements needed. 4. Develop and implement property management plans, including budgeting, leasing, and marketing strategies. 5. Collaborate with vendors, contractors, and other service providers to ensure the smooth operation of the properties. 6. Stay up-to-date on local laws and regulations related to property management in New York City. 7. Prepare and maintain accurate records, reports, and documentation related to property management activities. Qualifications: - Bachelor's degree in Real Estate, Business Administration, or related field. - Previous experience in property management, preferably in New York City. - Strong knowledge of local real estate market trends and regulations. - Excellent communication, negotiation, and problem-solving skills. - Ability to work independently and prioritize tasks effectively. - Proficiency in property management software and Microsoft Office suite. If you are a proactive and detail-oriented individual with a passion for real estate and property management, we invite you to apply for the Property Manager position in New York City. Join our team and help us create exceptional living and working environments for our tenants. You: write a job description for a upper Manhattan property manager of coops and condos AI: Job Title: Upper Manhattan Property Manager (Coops and Condos) Location: Upper Manhattan, New York City Overview: As an Upper Manhattan Property Manager specializing in Coops and Condos, you will be responsible for overseeing the management and operations of cooperative and condominium properties in the vibrant Upper Manhattan neighborhood of New York City. You will play a key role in maintaining the value and enhancing the living experience for residents in these unique housing communities. Key Responsibilities: 1. Manage day-to-day operations of cooperative and condominium properties in Upper Manhattan, including financial management, maintenance, and resident relations. 2. Coordinate with board members, residents, and vendors to ensure smooth and efficient property management. 3. Oversee budgeting and financial planning for the properties, including collecting fees, paying bills, and preparing financial reports. 4. Implement and enforce building rules and regulations, ensuring compliance with governing documents and local laws. 5. Coordinate maintenance and repair projects, working closely with contractors and service providers to ensure quality workmanship. 6. Facilitate communication and collaboration among residents, board members, and property staff to address concerns and maintain a positive living environment. 7. Stay informed about industry trends, legal requirements, and best practices in cooperative and condominium management. Qualifications: - Bachelor's degree in Real Estate, Business Administration, or related field. - Previous experience in property management, specifically with cooperative and condominium properties in Upper Manhattan. - Knowledge of cooperative and condominium laws, regulations, and governance structures. - Strong communication, interpersonal, and organizational skills. - Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. - Proficiency in property management software and Microsoft Office suite. If you are a dedicated and experienced property manager with a passion for cooperative and condominium management in Upper Manhattan, we encourage you to apply for the Upper Manhattan Property Manager position. Join our team and contribute to the success and well-being of our cooperative and condominium communities in this dynamic neighborhood. Flexible work schedule Work From Home Days Paid holidays. sick and vacation Summer hours Health Insurance and Retirement plans Ownership opportunity for select candidates Office located on the 2/3 Express Subway