Buscar empleo: 1000+ ofertas de trabajo de business manager en Universal City, California (marzo 2026) - page 18

Program Coordinator

hace 26 días

Los Angeles

Job Description Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary The Program Coordinator provides administrative, operational, and data coordination support to ensure the smooth and compliant operation of all programs and services. This role supports frontline staff, case management teams, and site leadership by tracking documentation, coordinating schedules and services, monitoring daily compliance tasks, and assisting with reporting and follow-up. Reporting to the Program Manager or Assistant Program Manager, the Program Coordinator does not have supervisory or disciplinary authority. Instead, the position focuses on coordination, organization, and quality control, helping ensure that program operations align with agency policies, funders , and internal standards. Primary Duties and Responsibilities ● Provide support of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards. Includes but is not limited to: ● Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques. ● Ensure implementation of housing first, harm reduction and trauma informed care methodologies when appropriate. ● Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate. ● In collaboration with the Program Manager/Assistant Program, provide direction and training to shelter support staff (including, but not limited to, Client Services Monitors and Case Managers ) and the corresponding job duties assigned to each position. ● Maintain staff timesheets, daily activity reports (if applicable), HMIS-Clarity participant records and other reports as directed. ● Monitor the medication cabinet and review all medication records. ● Review shift reports to monitor staff performance and compliance. ● Submit and follow-up on all incident reports. ● Track completion of required program documents including: ○ Daily Activity Reports (DARs) ○ Wellness check logs ○ Incident report submissions (tracking only) ○ Case management documentation status ● Conduct first-level review of documentation for completeness and accuracy and flag missing or late items for follow-up. ● Assist with data entry and maintenance in HMIS and other agency-approved systems. ● Maintain organized participant files, rosters, logs, and trackers in accordance with program requirements. ● Coordinate communication between shifts, departments, and program leadership regarding operational needs or follow-up items. ● Assist with preparation for audits, monitoring visits, and internal reviews by gathering requested documentation. Secondary Duties and Responsibilities ● Support program/contract compliance as per guidelines and requirements mandated by funder for interim housing programs, regularly reviewing logs, records, and data. ● Participate in training for the program staff. ● Supports in case management services to participants ● Take inventory of site needs and submit facility maintenance, IT, and supply order requests with approval from the Program manager/Assistant Program Manager ● Provide staff coverage as needed. ● Support onboarding processes by coordinating training, credential tracking, and required documentation. ● Provide feedback to leadership on the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when necessary. ● Assist with scheduling meetings, case conferences, and staff training. ● Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. ● Attend staff meetings, case conferences, training workshops. and community meetings as needed. ● Track supply requests, inventory logs, and non-maintenance operational needs as directed. ● Ready to substitute in as a Client Service Monitor if needed due to absence. ● Support participant engagement activities, orientations, and program communications as assigned. ● Ensure that the property and its surroundings is well maintained and clean. ● Regularly inspect bathroom facilities to verify clean, sanitary conditions. ● Report any maintenance issues or need for repairs to supervisor in a timely fashion. ● Regularly inspect shelter rooms to ensure they are in working order. ● Help train janitorial and hygiene staff in proper protocol for site/bathroom maintenance. ● Submit all supply orders or facility requests in a timely fashion. ● Assist leadership with special projects, reports, and data pulls as needed. ● Other duties, as assigned. Location Specific or Nuanced Responsibilities ● Provide on-site support during high-volume or high-need operational periods. ● Assist with coordination of external partners, service providers, or volunteers as directed. ● Support site coverage needs during staff absences by assisting with administrative continuity. ● Performs any other duties, projects and responsibilities as assigned by Program Manager/Assistant Program Manager ● Work in collaboration with outsourced security guards to ensure safety of participants, staff, volunteers and visitors on the property. ● Trains staff on use of security and surveillance systems. ● Observe department guidelines to conduct personal business during breaks and lunch hours. ● Project a positive professional image and adhere to organizational dress code. ● Self-identify potentially unsafe systems/processes/situations and take initiative to report to manager/supervisor. ● Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures. ● Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and supporting staff. Skills ● Strong organizational and coordination skills ● Attention to detail and accuracy in documentation ● Ability to track multiple tasks and deadlines simultaneously ● Clear, professional written and verbal communication ● Ability to follow policies, procedures, and direction from leadership ● Proficiency with basic computer applications and databases ● Comfort working in fast-paced, team-oriented environments Qualifications ● Minimum of two (2) years of experience in program and/or staff supervision; knowledge of homeless population and services, government assistance programs, housing placements, case management procedures, contract and fiscal management. ● Homeless Services experience strongly preferred ● Computer literacy- Microsoft Office Suite, HMIS, CHAMP, preferred ● Bilingual preferred but not required Mandatory Requirements: ● Employment eligibility verification ( 1-9) ● Reliable transportation ● Tuberculosis and drug test ● Fingerprint live scan background ● Ability to work flexible hours which include evenings, overnight, and weekends ● Up to 25% travel may be required ● Must have valid CA Driver's license ● Must provide proof of vehicle insurance coverage ● Must be able to qualify for HTM’s commercial insurance coverage PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. Swing Shift may include weekends

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