Client Success Manager
4 days ago
Fairfield
Job Description Customer Success Manager (Onboarding & Marketing Execution) Please note: This is an in-person position at our office in Fairfield, NJ. About This Role This role owns client onboarding and account success. As the Client Success Manager, you are responsible for setting up new clients correctly, maintaining clear communication, coordinating internal teams, and ensuring nothing is missed or delayed. You are the primary point of contact for clients and the connective tissue between strategy, execution, and support. This is not a creative-first or strategy-only marketing role. Marketing is part of the work, but ownership, organization, and follow-through come first. What You’ll Be Responsible For 1. Client Onboarding (Primary Responsibility) • Own the onboarding process from kickoff through active account management, • Collect and verify client information using defined forms and checklists, • Lead kickoff calls and set clear expectations from day one, • Set up accounts accurately across internal systems and tools, • Ensure a smooth, professional onboarding experience 2. Client Account Management & Execution • Serve as the primary point of contact for assigned client accounts, • Manage ongoing client communication via calls, email, and messaging, • Track, prioritize, and follow up on all client requests and action items, • Handle content scheduling, emails, and campaign execution, • Create marketing assets (using Canva or similar tools), • Facilitate website updates (menus, events, popups, calendars), • Monitor comments, DMs, and reviews to ensure timely, on-brand responses, • Schedule and manage photoshoots with photographers, • Support promotions, rebrands, and campaign rollouts, • Handle influencer sourcing and booking under established guidelines, • Run recurring check-in calls to assess satisfaction and address issues, • Manage expectations, escalate when needed, and ensure nothing slips, • Maintain accurate tracking of tasks, timelines, and deliverables Compensation: $17–22/hrCompensation is tiered based on experience, ownership, communication skills, and ability to manage accounts independently. Growth Path • Master onboarding, communication, and account ownership, • Improve systems and client experience as the agency scales, • Direct mentorship from the founder and senior team members, • A structured, professional, and supportive work environment, • A role with real impact on client retention and company growth, • Strong phone and client-facing communication skills, • Excellent follow-up and task ownership, • High attention to detail and consistency under pressure, • Ability to manage multiple accounts without sacrificing quality, • Comfort with marketing tools—or the ability to learn quickly, • Agency, account management, or client success experience, • Canva or basic design experience, • Familiarity with email marketing or scheduling tools, • Client communication scenarios (written + verbal), • Organization and prioritization exercises, • A short, practical marketing assignment to assess execution and attention to detail, • Problem-solving under real-world client situations If you value clear communication, taking ownership, and growing through real responsibility, we’d love to hear from you. Company DescriptionRestaurant Media Group is a marketing agency dedicated exclusively to restaurants and hospitality brands. We help operators grow through social media, paid advertising, websites, email and SMS marketing, reputation management, and performance analytics. Our work focuses on long-term partnerships with businesses that want consistent growth, stronger branding, and measurable results. From independent neighborhood restaurants to multi-location concepts, we build strategies that drive guest traffic and increase repeat business. We combine creative execution with structured systems so campaigns are repeatable, scalable, and performance-driven. Team members work inside clear processes while contributing ideas that shape how client marketing evolves. Based in New Jersey, Restaurant Media Group supports clients across the Northeast and continues expanding into new markets as we build a team designed for long-term growth.Restaurant Media Group is a marketing agency dedicated exclusively to restaurants and hospitality brands. We help operators grow through social media, paid advertising, websites, email and SMS marketing, reputation management, and performance analytics.\r\n\r\nOur work focuses on long-term partnerships with businesses that want consistent growth, stronger branding, and measurable results. From independent neighborhood restaurants to multi-location concepts, we build strategies that drive guest traffic and increase repeat business.\r\n\r\nWe combine creative execution with structured systems so campaigns are repeatable, scalable, and performance-driven. Team members work inside clear processes while contributing ideas that shape how client marketing evolves.\r\n\r\nBased in New Jersey, Restaurant Media Group supports clients across the Northeast and continues expanding into new markets as we build a team designed for long-term growth.