Proposal Specialist - Claims Estimation (Water/Sewer/Plumbing Focus)
25 days ago
Naperville
Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary As a Proposal Specialist - Claims Estimation (Water/Sewer/Plumbing Focus), you will have the responsibility of validating, documenting, and approving the proposed cost within the parameters of the rigorous proposal process. Using the terms and conditions, coverage limits, pricing guides, and industry knowledge for assessment. May negotiate to improve cost based on fair market value. The Proposal Specialist must be familiar with negotiation technique, network provider price agreements, repairs methods, and industry rates. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Authorize cost to repair (or replace) systems or appliances covered by the active enrollment., • Accurately document conversations, agreements, and actions taken with providers regarding job costs and related tasks., • Review and approve job costs for Out of Network providers and jobs with special circumstances not identified or pre-negotiated on rate sheets., • Ensure and verify accuracy of claim creation, coding, and documentation from creation to completion., • Negotiate pricing with providers when needed., • Promptly handle correspondence from providers requesting approvals for additional charges on pending service orders., • Coordinate appropriate follow-up with customers or providers to ensure issues are resolved satisfactorily., • Coordinate appropriate follow-up with customers of non-covered claims and provide effective documentation explaining the reason why., • Offer technical knowledge and expertise to other colleagues., • Stay up to date with local codes and regulations along with labor and material costs., • Promptly respond to actions generated by other team members or contractors. We're Excited if this is You! Experience and Qualifications of the Role: • 3 years plumbing, HVAC, and/or electrical trades experience., • 2 years of estimating or job costing experience., • 2+ Plus years of customer service experience., • Experience in repair trades (HVAC, appliance, plumbing, etc.)., • Monitor provider performance and escalate issues related to pricing discrepancies or service quality., • Participate in quality assurance reviews to ensure consistency and accuracy in cost estimations and documentation., • Demonstrate the ability to anticipate & embrace change., • Collaborate with internal teams (e.g., Claims, Legal, Compliance) to ensure proposals align with company policies and regulatory requirements., • Ability to work OT during peak demand., • Adapt to a fast-paced environment. Computer Skills Needed to Perform the Job: • Proficiency in Microsoft O365., • Experience with Salesforce and/or Dispatch.me preferred., • Able to learn and maneuver different software systems uses to perform daily jobs. Education: • Bachelor’s degree (or equivalent experience required)., • High School or GED required. Certificates, Licenses, Registrations: • N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $25.58 - $35.52 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.