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Job Description Role Title: Manager, Customer Solutions About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: impact.com's global support organization is launching a brand new team in our Columbus office. You will be the first support manager in Columbus, overseeing a new team of agents. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem. We are responsible for making interactions with impact.com a delight across all surfaces. We help users navigate the platform and address any issues that arise, acting as the voice of the customer and providing critical input to our product & engineering teams. The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers worldwide. Working in the team requires technical aptitude, curiosity, and a genuine passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind (from extremely happy to extremely unhappy). Our business is scaling rapidly, and how we support our customers is at the heart of what we do. Come join us and help build the future of this team. Work in our Columbus office is in-office three days a week, in one of two assigned shifts (8:00 a.m. - 5:00 p.m. or 10:00 a.m. - 7:00 p.m.). As the team grows, and the need arises for another manager, you may request your preferred shift. What You'll Do: • Lead, mentor, and inspire a brand new team of ten Support Specialists, fostering a culture of excellence, collaboration, and continuous improvement., • Manage day-to-day operations of the Columbus support team, ensuring the team meets and exceeds key performance indicators (KPIs) for customer satisfaction, response times, and ticket resolution., • Serve as the primary escalation point for complex or sensitive customer issues, providing expert guidance and ensuring swift, satisfactory resolutions., • Develop your team through regular coaching, performance reviews, and career pathing to build a highly skilled and motivated support organization., • Champion the voice-of-the-customer, consolidating team feedback and data to provide strategic insights to Product, Engineering, and other cross-functional partners., • Build and refine the team's operational processes and workflows from the ground up, driving efficiency and ensuring a seamless global support experience., • Proven experience in customer support management, preferably within a SaaS or technology company. A track record of regularly meeting and exceeding KPIs., • Strong leadership and team management skills, with proven success in building and developing high-performing teams., • Deep expertise in customer support operations, including managing escalations, analyzing performance metrics, and improving processes., • A builder's mindset and strong internal motivation, with the enthusiasm to establish a new team and define its culture and success., • Affiliate & Partnerships Industry Fundamentals Certification (Free by PXA) Salary Range: $90,000 - $110,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI_Columbus,Ohio_Hybrid

Job Description WHO WE ARE Breakaway Group is a premiere entertainment and music festival multimedia company. We operate the largest independent touring music festival in North America, spanning 13 cities over 9 months in 2026. With a focus on underserved markets, Breakaway delivers a premium two-day festival experience featuring top artists, immersive brand activations, and unforgettable fan experiences. THE ROLE Breakaway is seeking a highly motivated, data-driven Marketing Manager to lead the strategy, development, execution, and optimization of Breakaway Presents marketing campaigns. This role is ideal for a performance-minded marketer who understands conversion funnels, scaling ticket sales, and building structured, insight-driven campaigns across paid media, organic social, email marketing, and web platforms. Reporting to the Vice President of Marketing & Media, the Marketing Manager will collaborate closely with the broader marketing team and cross-functionally with talent buying, ticketing, finance, creative, and operations teams to drive revenue growth, brand awareness, and fan engagement across all markets. This role owns campaign planning, paid media performance, website optimization, CRM execution, and reporting — with a strong emphasis on testing, optimization, and measurable results. This position is hybrid and may be based in Columbus, OH; Charlotte, NC; Nashville, TN; or Los Angeles, CA. Requirements RESPONSIBILITIES Campaign Strategy & Execution • Build integrated campaign plans for artist announcements, on-sales, promotions, and final-week ticket pushes., • Own campaign timelines, creative deliverables, and channel alignment across paid, organic, email, and web., • Forecast ticket pacing and proactively identify risks and growth opportunities in partnership with ticketing and finance teams., • Plan, launch, manage, and optimize paid campaigns across Meta, Google, and TikTok., • Own paid media budgets, pacing, and performance by market and campaign phase., • Monitor ROAS, CPA, spend efficiency, and full-funnel performance., • Strategize and support organic social content that drives awareness and conversion., • Partner with social and creative teams to align content with campaign goals and performance insights., • Identify growth opportunities through content trends, creator partnerships, and audience behavior., • Build and manage email marketing strategy to drive ticket sales, announcements, and fan engagement., • Own segmentation, scheduling, A/B testing, lifecycle flows, and performance optimization., • Own and manage the Breakaway Presents website, including homepage updates, landing pages, ticketing integrations, pixel tracking, and ongoing optimization for conversion and user experience., • Track and report on KPIs, including CTR, CPA, ROAS, conversion rate, and revenue by channel., • Analyze results, surface insights, and implement real-time optimizations., • Coordinate creative asset needs, timelines, and production workflows., • Support evolving business needs as assigned. QUALIFICATIONS • 4–5+ years of experience in digital, performance, or growth marketing., • Proven experience managing paid advertising platforms, including Meta, Google, and TikTok., • Hands-on experience with email marketing platforms and website management., • Strong analytical, reporting, and optimization skills., • Highly organized, proactive, and detail-oriented with strong project management ability., • Excellent written and verbal communication skills; able to present ideas clearly and concisely., • Ability to prioritize, manage multiple deadlines, and thrive in fast-paced environments., • Adaptable and comfortable navigating change and evolving priorities., • Strong computer skills, including Microsoft Office; experience with Adobe Creative Suite or Canva preferred., • Passion for music, festivals, live events, and culture strongly preferred., • Ability to travel and work extended hours, including nights, weekends, and holidays as needed. Benefits • Flexible work environment, • Comprehensive medical, dental, and vision insurance, • 401K plan with employer matching, • Paid Vacation Plans, • Select festival attendance

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Software Engineer, you'll be the champion of performance and stability for our impact.com SaaS platform. Working closely with various engineering squads, you'll ensure features meet strict performance and error rate benchmarks. This collaborative role involves implementing comprehensive observability features to proactively identify and resolve issues. Ultimately, your mission is to guarantee exceptional platform reliability and global uptime. You'll be an expert in building, configuring, troubleshooting, and supporting complex systems, with a deep understanding of all technical layers. A relentless focus on quality and customer satisfaction. What You'll Do: • Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features, • Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets, • Ensure performance and metrics of our product features are within acceptable thresholds. Examples include: response latency, cpu and memory consumption, cloud costs, error rates, uptime, • Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g. Enterprise clients generate larger requests than Small Businesses, not the other way around)., • Configure alerts and document associated run books when thresholds are exceeded, • Drive and contribute to root-cause analysis when issues are identified, • Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads, • This role will have a particular focus on database performance and query optimization, • Remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests., • Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved, • Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvementWhat You Bring:, • Solid understanding of systems and application design., • Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk., • Experience database monitoring and SQL tuning, • Proficient in at least one high-level programming language (Python, SQL) and shell scripting., • Ability to prioritize tasks and work independently., • Ability to adapt and focus on the simplest, most efficient and reliable solutions. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI-Hybrid

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: At impact.com, we believe that our engineers should spend their time solving unique business problems, not fighting their tooling. We treat our internal platform as a product, and our software engineering teams are our customers. As the Product Manager for Engineering Enablement, you will lead the strategy and execution of our Developer Experience (DX) Platform. You will be responsible for a portfolio that includes both internally built tools (such as our custom AI coding agents and our internal design system) and best-in-class vendor solutions (such as GitGuardian and Port). We operate under the "Platform as a Product" philosophy (as popularized by Team Topologies and the Humanitec community). Your goal is to create a "Golden Path" for developers that makes the right way the easy way, reducing friction from "git init" to "production." What You'll Do: We utilize the Ravi Mehta Product Competency Framework to define excellence in this role. We are looking for a PM who excels in the following areas, specifically through the lens of Developer Experience: • Empathy for the Dev: You don't just look at "uptime" metrics; you look at "Time to 10th PR" and "Cognitive Load.", • Deep Research: You conduct user interviews with tech leads and junior devs alike to understand the friction in their local environments and CI/CD pipelines., • Identify when to build custom solutions (like our AI Agents for automated code reviews) to gain a competitive edge., • Identify when to buy and integrate industry standards (like GitGuardian for secrets management or Port for our internal developer portal) to accelerate our velocity., • Help define what success looks like, and how we measure it., • You will lead Developer Experience Design, ensuring our internal tools have world-class documentation, intuitive CLIs, and seamless integrations., • You'll manage our Internal Design System, treating it as a product that enables frontend engineers to build consistent, high-quality interfaces at speed., • Product Execution, • You will define the roadmap for the Engineering Enablement team, translating complex technical requirements into prioritized epics., • Experience: 3+ years of Product Management experience, preferably within a platform, infrastructure, or developer-tooling organization., • Technical Literacy: You are comfortable discussing API design, CI/CD patterns, and cloud-native architecture. You don't need to write production code, but you should be able to read it and understand a developer's workflow., • Product Mindset: Demonstrated experience applying product management principles (discovery, roadmapping, MVP) to internal infrastructure., • Strategic Thinking: Experience managing a "Build vs. Buy" framework and defending those decisions to stakeholders. We believe that every Product Manager has a unique "shape"—a specific blend of strengths across the four quadrants of the Ravi Mehta framework (Product Execution, Customer Insight, Product Strategy, and Influencing People). In your cover letter, please include a description (or a visual link) of your "PM Shape." * Tell us which of the 12 competencies are your "Superpowers" and which are your "Growth Areas." Salary Range: $140,000 - $160,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI-Hybrid

Job DescriptionCompany Description Job Description The Senior Specialist, Influencer Marketing will play a key role in driving all influencer-related marketing programs. This individual will work closely with cross-functional partners (Legal, Strategy, Creative, Social Media, Product, CRM, Loyalty, Paid) and external partners (Agencies, Influencers, VIPs) to lead programs that ladder up to our global marketing strategy and goals. This role will be responsible for project management, strategy and optimization, managing product sampling and event coordination support, growing our roster of tried-and-true brand advocates, and more. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Program Management and Strategic Ownership • Manage and drive the growth of the Abercrombie & Fitch and abercrombie kids creator ecosystem while implementing proven and innovative tactics aligned with the broader marketing strategy., • Lead seasonal brainstorm and planning sessions to integrate creator activations into the overarching marketing campaigns; maintain open communication throughout execution to ensure cohesion with other brand tactics is maintained., • Manage strategy & execution of influencer programs for brand and/or product campaigns, including managing agency relationships, building campaign briefs, maintaining promotion calendar, product seeding, and campaign performance reporting, • Manage casting, campaign briefs, product seeding, travel logistics, and campaign performance for all Brand Strategy ideated events including single-event attendance, campaign photoshoots, and multi-day influencer trips, • Manage strategy & execution of Abercrombie’s ambassador program (Creator Suite), focused on growing and nurturing a community that builds brand love, product awareness, customer insights, and community engagement; oversee Associate Specialist role, dedicated to the execution of this program, • Lead reviews and approvals of influencer content ensuring deliverables are brand-right and adheres to FTC guidelines., • Source new and nurture existing relationships to create symbiotic partnerships with creators to drive mass brand awareness, build affinity, and encourage product consideration and conversion, inclusive of vetting and risk management., • Work alongside our product team to develop and execute gifting and product seeding strategies that focus on priority product, • Actively manage external vendors/agencies on strategy, briefing, tactics, execution, optimizations, etc., • Collaborate with internal creative teams on casting and creator projection when appropriate/necessary, • Liaison with our brand strategy and affiliate teams to strategically plan creator content calendars and briefs., • Partner with other channel owners (PR, social, paid media, e-comm, etc.) to maximize the exposure of influencer content., • Integrate program plans and deliverables into existing cross-functional processes., • Drive clear program performance goals and fully own reporting processes, platforms, and partners both internally and externally, including weekly, monthly, seasonal, • Share status and hindsights with Senior Influencer Manager, Marketing Leadership, and cross functional parties, • Drive robust test & learn strategy to maximize effectiveness, present findings to Senior Influencer Manager, • Bachelor’s degree in Marketing, Advertising or related field or relevant experience, • 5+ years of experience in influencer marketing, preferably for large lifestyle / fashion brands, • 3+ years of experience with program development/management, with influencer or ambassador programs preferred, • Experience managing an external agency vendor/partner preferred, • Some existing relationships with relevant influencers expected, • High level of critical thinking ability and curiosity, particularly in balancing multiple projects and priorities, • Proven ability to analyze abstract data to build a comprehensive story about product or content performance, • Very strong project management skills (including timeline development/management, budget), • Collaborative team player, able to rally cross-functional team members to work effectively and efficiently together, • Strong relationship development/management and written/verbal communication skills, • High familiarity with integrated marketing disciplines (advertising, media, content, social, digital/e-comm, direct, CRM, PR, activation/events, in-store, etc.), • Consistent engagement with marketing industry and its best practices (e.g. industry media, involvement in industry organizations/events, awareness of industry trends) Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: • Incentive bonus program, • 401(K) savings plan with company match, • Annual companywide review process, • Flexible spending accounts, • Medical, dental and vision insurance, • Life and disability insurance, • Associate assistance program, • Paid parental and adoption leave, • Access to fertility and adoption benefits through Carrot, • Access to mental health and wellness app, Headspace, • Paid Caregiver Leave, • Mobile Stipend, • Paid time off and one paid volunteer day per year, allowing you to give back to your community, • Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year), • Seven associate wellness half days per year, • Merchandise discount on all of our brands, • Opportunities for career advancement, we believe in promoting from within, • Access to multiple Associate Resource Groups, • Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: impact.com's global support organization is launching a brand new team in our Columbus office. This role is one of ten new positions, all starting at the same time, to launch the new team. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem. We are responsible for making interactions with impact.com a delight across all surfaces. We help users navigate the platform and address any issues that arise, acting as the voice of the customer and providing critical input to our product & engineering teams. The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers in every country worldwide. Working in the team requires technical aptitude, curiosity, and a genuine passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind (from extremely happy to extremely unhappy). Our business is scaling rapidly, and how we support our customers is at the heart of what we do. Come join us and help build the future of this team. Work in our Columbus office is in-office three days a week, in one of two assigned shifts (8:00 a.m. - 5:00 p.m. or 10:00 a.m. - 7:00 p.m.). You may request your preferred shift, and we will assign new team members based on the number of requests for each shift and the team's needs. What You'll Do: • Provide delightful customer support during either US Eastern or US Pacific time hours through chat, email, and ticketing systems for our global user base., • Act as the first point of contact and a trusted guide for thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that arise., • Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes., • Serve as the voice-of-the-customer, gathering critical feedback and collaborating with cross-functional teams to enhance client satisfaction and continuously improve platform performance., • Help shape the future of our customer support organization as a foundational member of our new Columbus-based team.What You Bring:, • 2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment., • Phenomenal written communication skills, with an ability to be clear, concise, and professional across multiple channels., • Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users., • Quick thinking with strong analytical skills, and the capability to manage many different communication threads on diverse topics simultaneously., • Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML., • A genuine curiosity and the technical aptitude required to master a complex software platform., • Meticulous accuracy and a high standard for the quality of your work., • The resilience and presence to handle customers in every state of mind, from delighted to frustrated, while maintaining a professional demeanor. Salary Range: $70,000 - $75,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the applicant's skills, qualifications, and experience, as well as the position's requirements. The Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Medical Aid and Provident Fund, • Group schemes with Discovery & Bonitas for medical aid, • Group scheme with Momentum for provident fund, • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver., • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses., • Fitness Club Reimbursement #LI-Columbus_Hybrid

Job Description Role Title: Associate Program Compliance Manager About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: Are you passionate about consumer protection and helping companies comply with important laws and regulations? Are you organized, and is your attention to detail exceptional? Join our compliance team at impact.com and play a crucial role in ensuring partners adhere to advertisers' promotional requirements, all while utilizing best-in-class technology. As an Associate Program Compliance Manager, you'll become a trusted compliance expert. Alongside senior team members, you'll support a select portfolio of accounts, gaining in-depth knowledge of advertising regulations. Using our proprietary Regulated Compliance tool, you'll work to resolve and document compliance issues. By showcasing strong written communication skills, a keen eye for detail, and an awareness of compliance risks, you'll have the opportunity to grow and excel at impact.com! What You'll Do: • Manage compliance cases, ensuring all issues are documented, tracked, and moved expeditiously to resolution, • Serve as a compliance point of contact for clients and agencies, providing support and program updates, • Become an expert on impact.com's proprietary Regulated Compliance product, • Work with cross-functional teams to deliver exceptional compliance services, • Operate as a program compliance subject matter expert internally and externally, • 1+ years of customer service and support, ideally in a software application product environment, • 1+ years of compliance/fraud investigations, especially in the performance marketing space is a plus, • Bachelor's Degree or equivalent experience (Business, Marketing, Law, or related field a plus), • Extremely detail-oriented, • Professional communication skills, • Ability to multitask while under pressure *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits (Perks): • Medical, Dental and Vision insurance, • Unlimited responsible PTO, • Flexible work hours, • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA, • Parental Leave, • Technology Stipend, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled., • Flexible spending accounts and 401(k), • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! #LI-NewYork_NewYork #LI-Columbus

Job Description About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Technical Services Engineer III, you will build a deep understanding of impact.com's technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success. Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live. What You'll Do: • Develop and maintain a deep understanding of impact.com's products, platform capabilities, and enhancements, while staying current with relevant industry trends., • Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance., • Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support., • Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication., • Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment., • Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders., • Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams., • Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization. What You Bring: • Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience., • Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity., • Strong understanding of the design, implementation, and support of client solutions on SaaS platforms., • Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools., • Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable., • Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus., • Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges., • Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach., • A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

Job Description We're looking for a strategic, creative marketer to own and help grow our organic social, community, reputation management, and ambassador programs, all with a clear focus on driving awareness, demand, and customer acquisition. This role will shape how Hibu shows up in market through authentic storytelling, peer-to-peer engagement, advocacy, employee voices, and trusted third-party signals. You'll build and evolve programs that turn customers, partners, creators, industry influencers, and Hibu voices into active participants in our growth, while strengthening our brand presence across social platforms, communities, review sites, and other channels. This is a highly cross-functional role that partners closely with Marketing, Sales, Customer Success, Product, and People teams to ensure these efforts contribute meaningfully to brand credibility, pipeline engagement, and long-term growth Primary Responsibilities: • Support and execute the organic social strategy across priority platforms (LinkedIn, Facebook, YouTube, Instagram, and emerging channels) to drive awareness, engagement, traffic, and downstream acquisition., • Assist in building and running community programs that foster peer-to-peer connection, learning, and advocacy across key customer segments, including private groups, community hubs, webinars, and events., • Help design and launch an ambassador program, activating customers, industry experts, creators, and partners to generate advocacy, referrals, UGC, and event participation., • Support influencer, creator, and podcast initiatives by identifying relevant voices, helping coordinate collaborations, and expanding reach into priority audiences., • Contribute to reputation management efforts, including third-party review platforms and page-one brand search presence, • Collaborate across marketing teams to align messaging, repurpose content, and support upper, mid, and lower-funnel initiatives., • Track engagement metrics and help report on contribution to acquisition, lead quality, and brand lift, • Assist in building and maintaining foundational programs and processes, including playbooks, calendars, governance, and measurement frameworks., • Represent Hibu externally as needed through storytelling, events, webinars, and industry engagement Competencies and Critical Skills: • Strong written and verbal communication skills, including storytelling for diverse audiences, • Social media strategy experience across multiple platforms, community management a plus, • Project management and organizational skills to manage multiple programs simultaneously, • Ability to collaborate cross-functionally with Marketing, Sales, Product, Customer Success, and People teams, • Analytical mindset with experience tracking engagement, reach, and conversion metrics, • Creativity in campaign and content ideation, with an eye for brand consistenc Experience and Qualifications: Required/ Preferred: • 5 to 7 years of experience in equivalent position Required, • Strong communication skills Required, • Strong analytical and technical knowledge Required, • Ability to Prioritize without direct supervision Required, • Technical documentation Required, • ITIL certification Required, • Bachelors Degree Preferred IND10 #LI-CK1 #LI-HYBRID Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Job Description About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: • Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience., • Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed., • Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes., • Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle., • Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication., • Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale., • Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability., • Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands., • Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience., • Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities., • Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred., • Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms., • Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems., • Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues., • Experience leading teams in fast-paced, high-volume support or technical services environments., • Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner., • A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Medical, Dental, and Vision insurance, • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled, • Flexible spending accounts and 401(k), • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life., • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health., • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval., • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses., • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. #LI_Columbus

Content Creator Job Duties: Solving problems Writing code Creating editorial solutions Creating test cases for problems Editing and improving existing content Reviewing team members' contributions T

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Screen reader users may encounter difficulty with this site.For assistance with applying, please contact.If you have questions while submitting an application, please review these.Current Employees and Students:.If you are currently employed or enrolled as a student at The Ohio State University, ple

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