Director of Clinical Services
hace 12 días
Vista
Job Description Clinical Supervisor, Behavioral Health About Lifeline Community Services Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations. Position Summary Lifeline Community Services seeks a visionary, hands-on leader to serve as our next Director of Clinical Services, a key member of the senior leadership team responsible for shaping, elevating, and ensuring excellence across all clinical services. This role is a unique opportunity to transform the agency's clinical practices, set bold standards, and help Lifeline become an employer of choice in behavioral health. As we implement our new strategic plan, Lifeline is deepening its work at the intersection of behavioral health and economic empowerment. The Director of Clinical Services will play a pivotal role in aligning clinical systems with this vision - leading the development, implementation, and continuous improvement of standards, training, supervision, and quality assurance across all programs. This is a strategic and operational leadership role: you will not only design the frameworks that guide clinical care, but also ensure those frameworks are effectively communicated, supported, and executed at all levels of the organization. Core Responsibilities The incumbent in this position will perform the following duties and responsibilities along with other duties that may be assigned: Set and Operationalize Standards of Excellence • Lead the development of clinical guidelines, documentation protocols, and therapeutic best practices across all programs., • Set high standards for clinical care and service delivery, and ensure those standards are not only understood but also implemented, measured, and continuously improved., • Develop and maintain systems to track clinical performance against these standards., • Provide hands-on support to supervisors and clinicians to guide implementation, offer feedback, and adjust course as needed., • Collaborate with other departments and external partners to ensure integrated, whole-person care., • Design and lead a structured clinical training and onboarding program for all licensed staff, associate clinicians, trainees, and interns., • Identify and develop clinical competencies, specialty tracks, and leadership pipelines to support long-term staff development and retention., • Design and implement a robust quality assurance process to evaluate and enhance clinical practices. Partner with the Director of Compliance to align internal protocols with external regulatory and licensing requirements., • Establish systems to collect, track, and analyze clinical outcomes, including client progress, program impact, and clinician effectiveness., • Monitor trends in behavioral health, trauma-informed care, and integrated service delivery., • Pilot and scale innovative models (e.g., telehealth, family-centered interventions, mobile or community-based care)., • Ensure clinical programs incorporate economic mobility strategies in alignment with Lifeline's strategic direction., • Collaborate with program leadership to explore cross-functional models that integrate behavioral health and economic development., • Directly supervise clinical supervisors and oversee the full clinical supervision system, including intern and trainee coordination., • Support supervisors in the development of strong, trauma-informed, and culturally responsive teams., • Facilitate regular individual and group supervision, leadership development, and consultation structures., • Serve as a collaborative member of Lifeline's senior leadership team, contributing to agency-wide planning, strategy, and culture., • Represent the agency in community coalitions, professional associations, conferences, and university partnerships., • Ensure clinical work is aligned with Lifeline's mission, values, and commitment to equity, innovation, and impact., • Master's or doctoral degree in psychology, social work, marriage & family therapy, applied behavioral health analysis, or a related field (LMFT, LCSW, LPCC, BCBA, Psy.D., or Ph.D.)., • Active California licensure or certification with a minim of two years' post-licensure or post-certification experience. Five (5) or more years are strongly preferred., • Demonstrated experience creating and implementing clinical standards, training frameworks, and outcome measurement systems., • Minimum of five (5) years of leadership experience in behavioral health, including supervision of clinical staff and oversight of multiple programs., • Strong working knowledge of trauma-informed care, evidence-based practices, and the intersection of behavioral health and social determinants., • Highly organized, strategic thinker with excellent communication and project management skills., • Experience in a nonprofit or community-based setting., • Experience working with children, youth, and families from diverse racial, cultural, and economic backgrounds., • Authorized to provide clinical supervision in California., • Familiarity with Medi-Cal documentation, managed care requirements, and workforce development programs. Knowledge, Skills, and Abilities Required: Establish and maintain effective working relationships while showing open-mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. Physical Demands/Work Environment While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to attend meetings and trainings to multiple work sites using employee personal vehicle. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer, telephone, and fax machine. Equal Employment Opportunity Statement North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team. Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual. We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above. Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting hotline. By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees. As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to: • Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record., • Employment Verification: Confirmation of your employment history to verify your experiences and qualifications., • Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role., • Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations., • Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.