Enrollment Management Specialist
12 days ago
Bridgeport
Job DescriptionAbout CT StateConnecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position DetailsPosted: March 24, 2026 Level: Community College Professional 14, 12-month, tenure track position. Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: Work Location: CT State Manchester (Great Path, Manchester, CT) Work Modality: On site; Position is not remote Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, April 8, 2026.Position Summary The Enrollment Management Specialist plays a critical role in ensuring the delivery of high-quality collaborative enrollment plans and seamless onboarding support that meets the diverse needs of all students and maintains compliance with FERPA and all applicable policies and laws. Essential Duties and Responsibilities Under the direction of the Campus Supervisor of Enrollment Services, the Enrollment Management Specialist is responsible for assisting in the delivery of a comprehensive, one-stop enrollment services experience to all credit students on their campus of the Connecticut State Community College. This position is accountable for contributing to the enrollment, registration, and retention operations of the College through effective performance in these essential duties: Key responsibilities include: • Assists the Campus Supervisor in delivering a comprehensive, one-stop enrollment services experience to all credit students within their campus of CT State Community College., • Provide high quality customer service to prospective, new, and current students, as well as all staff, faculty, and the public., • Provides front line support, answers phone calls and emails to assist students in areas such as the admissions application, applying to the college, residency status, the enrollment process, cost of attendance, etc., • Oversight of all inbound and outbound communication through the general registration email account, including responding to all incoming emails and outbound email communications to students including promotion of upcoming events, enrollment information, school policies, dates and deadlines, or other college announcements., • Reviews and processes applications for admission including screening documents such as transcripts, immigration and veterans’ papers and financial aid requests to evaluate them for completeness, students’ special needs and appropriateness for College programs., • Advises prospective students and their families to identify academic and career areas of interest and discusses how those interests fit into a degree program, and assists them with the application process, applying for financial aid, and understanding the placement, advising, and registration process., • Processes in-person registrations and completes other registration functions such as processing add/drops, withdrawals, change of major, researching and resolving registration and billing problems, document scanning of student records, etc., • Interprets and communicates general college admissions and registration policies and procedures for the college community., • Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information., • Performing a broad range of administrative support duties to facilitate the admissions process including such tasks as composing and preparing correspondence to arrange candidate interviews and to provide general admissions information., • Recommends and directs students to appropriate campus resources including Academic Advising, Career Counseling, Disability Services, Financial Aid, Veterans Affairs, and other student support services as appropriate., • Participates in enrollment events such as Enroll in a Day, Super Saturday, etc., • Participates in on-going training and cross-training opportunities on campus to ensure timely, thorough, and accurate processes., • Collaborates with appropriate faculty and staff as needed to support the enrollment of each student., • Maintains a commitment to CSCC overarching goals including initiatives encouraging equity and diversity., • Represents CT State Community College interests at professional organizations at the state level., • Attendance and participation at convocation and commencement ceremonies, • Service on assigned committees and task forces Required Knowledge, Skills, and Abilities: • Demonstrated understanding of a comprehensive community college., • Demonstrated fundamental knowledge of student records and enrollment practices and methods accepted by the higher education field., • Demonstrated skill in operating computerized and manual systems for collecting, preserving, and reporting student information., • Demonstrated ability to work in groups, which emphasize collaboration, consensus building, conflict resolution, and problem solving., • Experience in using enrollment management, content management, and project management software., • Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities, • Excellent interpersonal, oral, and written communication skills, • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)Preferred Qualifications, • Experience in college admissions and/or registration, • Experience using a Student Information System such as Banner, or a comparable system, • Experience working in a student-facing office setting, • Experience in a direct customer service setting, • Bilingual in Spanish Salary and Benefits, • Salary range; $54,141-$57,765 approximate annual, • Generous leave policies, • Multiple retirement plan options, • Comprehensive health insurance choices, • Supplemental benefits for retirement and family protection, • A cover letter Important Notes: • Incomplete applications or those submitted after the deadline will not be considered, • Links to external resume sites are not accepted, • CT State Community College cannot sponsor work visas The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection. Background Screening Employment offers are contingent upon: • Proof of eligibility to work under the Immigration Reform and Control Act (IRCA) For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or . CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. Powered by JazzHR IiUQR7xs63