102 Best customer relations Jobs in New Orleans, Louisiana (May 2026)

Business Services Manager

25 days ago

Avondale

Job Description Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. Career TEAM is looking to hire a Business Services Manager who will be responsible for promoting job search participants to the employer community and liaising with employers to obtain job leads and identify jobs. This includes working closely with the job search facilitators to ensure the service reflects participants' needs, abilities, and employment goals. This position is expected to be 70% onsite. The selected candidate will be required to work both on and offsite in the Jefferson Parish area. Bilingual in English and Spanish is preferred. The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition! Career Team also offers a competitive package including: • 401k with a generous employer match;, • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;, • disability insurance;, • Identify and develop job opportunities for a diverse population of Job Seekers, • Determine education and skill requirements and employer expectations of Job Seekers, • Collaborate with Career Advisors to screen Job Seekers referred for job placement to determine skills, abilities, and job goals, • Match Job Seekers with job openings and refer them to employing organizations for an interview, • Establish ongoing relationships with employers. Follow up during and after job placement activities to ensure employer satisfaction, • Provide effective employment solutions to fill vacancies, including promoting and developing on-the-job training (OJT) and/or Transitional Job/Work Experience opportunities., • Facilitate and track employer OJT/Work Experience orientation, agreements, and required documents., • Assist employers with the completion of OJT invoices and the collection of time sheets and paystubs to ensure reimbursements and transitional employees are paid accurately and timely., • Document in the state system case notes and participant as it relates to employer interactions, OJ,T and/or Transitional Job/Work Experience outcomes., • Outreach and recruit new employer candidates to join the One Stop system, documenting employer services provided in the Business Services system., • Request additional and/or targeted support activities as needed, • Maintain job and employer data banks of information, • Knowledge about the local region and relevant partners, • Maintain employer records related to job opportunities, placement activities, and participant job retention, • Utilize internet/social media resources to identify job trends, active sectors, and candidate employers, • Develops and maintains effective working relationships with all project team members, employers, and community partners, • Prepare and present report on activities and accomplishments during team conference, • Design, plan, and conduct job fairs and other initiatives to enable the exposure of Job Seekers to organizations with current and future job opportunities, • Approach each day and task with a "ZAG" mindset, • Bachelor's Degree from an accredited college or university, or equivalent experience, • Bilingual or multilingual in English and Spanish is highly preferred, • Ability to speak and write Spanish, • Experience in public relations and in technical writing, • Experience in Career Services and Recruiting, • Experience with training and coaching in a performance-based environment, • Working knowledge of WIOA, Choices, SNAP, NCP, and all applicable local Workforce Service programs, • Astounding ability to multitask and be proactive, • Experience in job placement in either private or public agencies within the last four years, • Experience working with at-risk populations, • Ability to establish and maintain effective working relationships with employer representatives and Job Seekers, • Familiarity with applicable federal, state, and local laws and regulations, • Ability to work in a variety of settings with culturally diverse customer bases, with the ability to be culturally sensitive, • Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written formats, • Ability to work independently with minimal supervision and effectively as part of a team, • Exceptional time management skills to meet deadlines and work under pressure, • Excellent verbal and written communication skills Travel: The position may require local travel up to 30% of the time Employment Type: Full-Time Non-Exempt About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors: • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies, • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

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