Member Services Associate
3 days ago
Virginia Beach
Job DescriptionDescription: Job Overview: Position requires a highly motivated, energetic and enthusiastic person, dedicated to the ideals and goals of the A.R.E. Provide excellent customer service Ensure all visitors have a positive and memorable experience by cordially greeting, orienting and assisting Visitor Center visitors and guests by providing excellent customer service. Provide a positive and warm welcome to visitors and respond to requests for service or information. Serve the public by greeting visitors and answer all incoming calls for the organization in a prompt cheerful and positive manner, courteous manner and provide assistance to the caller whenever possible. Assist with order entry, membership and conference registration responsibilities. On-Call Position: 0-20 hours/week Evening and weekend availability required. Responsibilities (include but are not limited to): • Provide excellent customer service to visitors, customers, and conferees., • Cordially greet, orient and assist visitors while providing up-to-date handouts and literature., • Answer/research questions about Edgar Cayce, the readings, and functions of the A.R.E., • Research and guide visitors to information on the website, • Maintain knowledge and awareness of upcoming events and daily activities through Global Calendar schedule and monitoring Visitor Center email account for updates and notices., • Provide necessary replacements, substitutions, notice of cancellations, etc. as required for daily activities, • Promote memberships, events and activities of the organization and its affiliates, • Perform data entry of memberships, catalog orders, conferences, prayer requests, inquiries, etc. into the customer database, • During conferences, assist in conference registration responsibilities and accommodate other reasonable requests as needed, • In response to visitor inquiries, provide updated information about the local area such as dining, hotels, shopping, local attractions, and recreational destinations, using internet search and apps, i.e. MapQuest., • Lead tours and ESP lectures, • Respond to crisis situations, such as emotionally disturbed visitors or callers, and any emergencies as outlined in the procedures manual., • In professional manner, answer telephone promptly; assist callers and facilitate transfers to the appropriate extensions or departments., • Maintenance of first and second floor lobby areas as neat and orderly; replace and update literature as needed., • Follow daily open and close procedures, • Cross-train to handle other responsibilities within the Customer Service department to provide back-up coverage during vacations and other critical shortage situations., • Keep up-to-date and knowledgeable on all A.R.E. programs, services and activities., • Exercise judgment in dealing with calls that may involve distressed or concerned people., • High school diploma with business training experience or equivalent required., • Minimum two years customer service/retail sales experience or equivalent required;, • Minimum two years’ experience with Microsoft Office, Outlook, internet search and apps required;, • Minimum two years’ data entry experience required, Aptify experience a plus., • Must demonstrate the ability to exercise good, independent judgment in accord with the ideals, mission, and vision governing the work of A.R.E., • Knowledge of philosophy and acceptance of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation is required., • Demonstrated knowledge of demographics surrounding the Oceanfront and the Virginia Beach community, • Ability to represent the A.R.E. (our purpose, work, administration, staff, volunteers, Board and membership) in the most positive light is essential, • Excellent problem solving, written and verbal communication skills to exchange information with a variety of individuals required, • Must have strong skills intact, diplomacy and objectivity, • Intermediate knowledge of computer systems and applications, • Demonstrated high proficiency in the use of the internet through searches and applications as job-related in response to visitor inquiries and assistance., • Intermediate level of computer proficiency skills required, including Microsoft Office and Outlook, • Demonstrated enthusiasm and respect in working with people from diverse backgrounds, displaying positive attitude toward helping others, • Professional, friendly telephone, greeting and public speaking skills required., • Must be well organized, detail-oriented, accurate and able to handle multitasking with ease; able to courteously handle multiple visitors and phone calls simultaneously, • Polished interpersonal skills required; must be able to work as an integral part of a team., • Demonstrated excellent customer service skills (internal and external customers)., • Tact, diplomacy and the willingness to be helpful are essential., • Ability to follow job guidelines as provided in the Visitor Center Standard Operating Procedures and Customer Service Standard Operating Procedures Manuals., • Ability to discern when outside intervention with a 911 call is necessary., • Emotional intelligence and maturity – demonstrating adaptability, engagement and enthusiasm., • Ability to work a schedule that includes nights and weekends., • This position acts continuously as a representative of the A.R.E. as an organization; must project a positive image as reflected by the philosophy of the key principles in the Edgar Cayce readings, • Evening and weekend availability required., • Ability to train and learn new software, current Aptify, • Must be neat and clean in appearance and must wear appropriate attire., • Position regularly deals with visitors, coworkers, students, faculty, other professionals, and all levels within the organization., • Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 20 lbs., • unassisted), bending, standing, climbing or walking., • Visual and auditory acuity and physical mobility are required. Requirements: