Customer relationship management jobs in Jacksonville, Florida - Page 4Create job alerts

Job Description Location: Jacksonville, FL QUALIFICATIONS: • High School Diploma or equivalent required., • Minimum of 6 months cash handling experience required., • College degree or 1+ years in retail sales and/or financial services experience required., • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours., • Demonstrate excellent communication (written and verbal) and interpersonal skills., • Able to work independently and exercise a high degree of initiative. Relationship Building • Exhibit consistent relationship building including, but not limited to:, • Prepare for various customer interactions, • Build rapport, • Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers, • Match customer needs to Seacoast Bank products and services, • Confidently and proficiently explain Seacoast Bank products and services to customers, • Proven ability to close sales based on customer needs, • Ask for referrals from new and existing customers, • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations., • Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, • Respond promptly to customer needs and requests for service., • Quickly seek out appropriate people in more complex financial matters., • Able to balance business needs with customer requests while managing potential risk to bank., • Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation., • Participate in community, charitable or civic events., • Deliver presentations regarding banking products/services through networking events., • Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships., • Actively pursue NMLS registration status., • Build proficiencies in all consumer deposit and lending products and processes., • Develop on an introductory understanding of small business deposit and lending products and processes., • Demonstrate proficiency in outbound calling process., • Develop skills to identify referral opportunities with internal business partners., • Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes. Operations • Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements., • Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements., • Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies., • Balance cash drawer daily and monitors own work for accuracy., • Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship., • Adhere to Seacoast Bank’s Code of Conduct., • Follow all safety and security procedures. While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and/ or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI - TR1

Job Description Job Description: Project Manager – Substation Construction Location: North-Central Florida (REMOTE) Company: Powerserve Technologies, Inc. Reports To: Operations Manager Department: Structural and Electrical Jobsite lead and project manager – Substation infrastructure We are seeking a Project Manager to oversee the planning, execution, and completion of medium to high voltage construction projects for infrastructure utilities such as Substations, Water Treatment Plants, Trash burners, Bleaching plants, Substation, switchgear, generators, high voltage switchyards, etc. This includes managing all aspects of the project, including scope, timeline, budget, procurement, and client relations. The Project Manager will be expected to collaborate with internal teams, subcontractors, and clients to ensure that projects are completed on time, within budget, and in compliance with safety and quality standards. As a key player in the construction and commissioning of electrical equipment installations, you will also oversee key construction disciplines, including foundation work, underground excavation, material handling, testing, LOTO, cut-over plans, and material estimating and procurement. Additionally, you will act as the primary customer service representative, ensuring clear communication and fostering strong relationships with utility clients. **The best candidate for this position has knowledge in this field (medium voltage/high voltage power), has a PMP degree/certification, has a good driving record, a valid Florida driver’s license, and their own means of reliable transportation. Successful candidates will demonstrate respect for everyone. Note that a PMP is not required, but highly preferred. Responsibilities: • Project Planning & Management:, • Develop and manage detailed project schedules, work plans, and resource allocations to ensure timely and cost-effective project completion., • Lead and coordinate project meetings with internal and external stakeholders to track progress and resolve issues impacting timelines, scope, or deliverables., • Maintain comprehensive and up-to-date project documentation, including but not limited to project plans, contracts, change orders, RFIs, submittals, and meeting minutes., • Oversee construction activities across multiple sites, ensuring adherence to company standards, safety protocols, and regulatory compliance., • Collaborate with procurement and design teams to ensure timely availability of materials and alignment with project goals., • Monitor budget performance, identify variances, and recommend corrective actions as needed., • Conduct site visits to evaluate progress, quality, and safety performance, and provide feedback or direction as necessary., • Build and maintain strong relationships with contractors, suppliers, and other key project stakeholders., • Provide regular project status reports to senior leadership, including updates on budget, schedule, risks, and key milestones., • Procurement & Material Management:, • Actively participate in procurement for all necessary materials and equipment, including working with vendors and suppliers to ensure timely delivery., • Ensure materials and submittals meet project specifications, quality standards, and safety requirements. – this is a big part of the job., • Manage inventory and material budgets, track project costs, and identify procurement-related risks., • Customer Service & Stakeholder Management:, • Serve as the primary point of contact for utility clients, ensuring clear communication and high customer satisfaction., • Prepare and deliver regular project updates to stakeholders, including progress reports, budget status, and risk assessments., • Collaborate with clients to define project goals and scope changes and address any client concerns or needs., • Construction Management:, • Managing progress of all construction phases, ensuring all work meets customer expectations., • Coordinate with field teams and subcontractors to ensure all tasks are completed per the project timeline., • Monitor work progress, assist in mediating any challenges on-site, and ensure adherence to customer utility standards., • Reporting & Compliance:, • Monitor project progress and generate regular reports on status, risks, and any issues affecting the project., • Participate as a team member to facilitate compliance with all safety regulations, permitting, and environmental standards., • Conduct periodic project reviews and post-project evaluations to assess project performance and lessons learned., • Risk Management:, • Proactively identify potential project risks and develop mitigation strategies. Required (Basic): • Minimum of 3 years of experience within the utility (electric, water/wastewater, or gas) construction industry, preferably in a role as a project manager., • Experience with managing multi-disciplinary construction teams., • Familiarity with utility industry standards, codes, and regulations., • 20% travel is required, • Fluent in English (speak, read, write), • Project Management Professional (PMP) certification, • Bachelor's degree in Construction Management, Engineering, or a related field., • Strong understanding of project management principles, including budgeting, scheduling, and resource allocation., • Proven experience with procurement processes and material management., • Ability to lead, motivate, and collaborate with diverse teams, including subcontractors, internal staff, and clients., • Excellent written and verbal communication skills, focusing on client interaction and relationship management., • Strong problem-solving skills with the ability to proactively identify issues and implement effective solutions., • Familiarity with project management software (e.g. MS Project, Procore, NetSuite or similar), • Ability to handle multiple projects simultaneously while maintaining attention to detail., • Work Environment & Physical Requirements:, • Ability to work on construction sites, including exposure to outdoor weather conditions., • Must be able to stand or walk for extended periods., • Must adhere to all safety guidelines and wear personal protective equipment as required.

Job Description The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success organization, is part of an integrated commercial team working with account managers, strategic accounts, and white-glove customer segments. You’ll join a dynamic team dedicated to building meaningful relationships, solving challenges, and supporting the success of our customers across diverse industries. (This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: • Serve as the primary internal contact for a set of assigned customers, supporting a team of outside salespeople, ensuring a responsible, knowledgeable, customer-first experience, • Build trusted relationships with key contacts to understand needs, buying behaviors, and service expectations, • Perform customer support duties and build rapport with customers by providing product information, explaining solution benefits, and addressing questions via phone, email, chat, and other virtual tools, • Complete sales process management and order execution for customers by processing incoming orders to customer order specifications via phone, email, and e-commerce, • Maintain proactive communication with customers regarding order status, delivery updates, and product availability, • Process quotes, orders, returns, and credits accurately and efficiently in the ERP system, • Monitor open orders, backorders, and shipments to ensure timely fulfillment and proactive problem resolution, • Work with sourcing and procurement teams to respond to complex customer requests for bespoke items and equipment sales, • Facilitate new customer onboarding by ensuring accurate account setup, guiding them through the credit approval process, coordinating item setup and assisting with initial order placement, • Provide customer with guidance on ordering platforms, account access, and self service tools including Ez Mac Connect and Bill Trust, • Partner with Account Managers to ensure customers are aware of Mac Paper’s full portfolio of solutions, programs, and digital resources, • Identify opportunities to expand customer purchasing across product lines and assist in coordinating value-added services such as equipment programs, inventory management, and custom packaging solutions, • Use technology platforms to document customer interactions, maintain customer records, and generate sales reports and presentations as necessary, • Maintain daily open order, problem order, and allocation reports to monitor sales status and provide feedback to customers and management, • Gather customer feedback and present to line and group leadership to assist Mac in refining product offering and service strategies, • Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes., • During customer interaction, if an account is 1 – 30 days past due, engage with the customer to provide notice, address any billing disputes and ideally secure payment or provide alternate solutions. Education and/or Experience: • High school diploma or GED required., • Minimum of 3+ years in customer service, inside sales, or customer success positions., • Merchant distribution experience preferred., • Experience and familiarity with paper, packaging, or wide format products and solutions., • Excellent people and relationship skills., • Proven attention to detail with collaborative and team-oriented mindset., • Experience using ERP, CRM, service management, and contact center technologies., • Ability to multitask and prioritize workload., • Must have intermediate Microsoft Office (Word, Excel, Outlook, Windows) skills., • Ability to prioritize and complete assignments accurately and in a timely manner., • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment., • Strong interpersonal, organizational, oral and written communications skills., • Must be able to read and communicate in English, for safe and effective performance of the job and business operations., • Must be able to work alone, and with a team. The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands • Regularly required to walk and stand continuously for long periods of time., • Talk or hear, both in person and by telephone., • Reach with hands and arms., • Specific vision requirements include close vision, distance vision and the ability to adjust focus., • Regularly required to use written and oral communication skills., • Will interact regularly with managers and staff.

Job DescriptionBenefits: • Bonus based on performance, • Company car, • Company parties, • Competitive salary, • Free uniforms, • Opportunity for advancement, • Paid time off A Day in the Life of a Surface Experts Sales Representative: WE OFFER: • Base Salary + Unlimited Commission: Earn commissions starting on day 1, • Great Work/Life Balance: No required overtime, no nights, no weekends, • Time Off: Paid holidays and accruable vacation, • Flexible Work Schedule: Can accommodate midweek appointments, • New Hire Training: Onboarding includes learning our comprehensive, proprietary sales technique, • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving, • Small Business: Local business with an owner who works alongside the team each day, • Mentorship Opportunities: Ongoing sales skills and career development In the Field Daily • Meeting with 12-15 contacts a day., • On-site visits, phone calls, and email follow-ups, • Visiting a variety of industries including Property Management, Hotels, Movers, Builders, etc.Customer Relationship Development, • Educating on Surface Experts capabilities and limitations, • Validating level of Customer satisfaction and opportunities to improve, • Earning the trust with our Customers through serving, • Brainstorming and researching new customer opportunitiesFollow Sales Process, • Memorizing sales scripts and role-playing practice, • Documenting sales activities in CRM; tracking a client from lead to Work Order and all the steps in between, • Reporting data accurately daily/weekly, • Planning and executing sales strategy for territoryQUALIFICATIONS:, • Goal-oriented, self-starter, and energetic, • Enjoys working with other people, • Licensed to operate a passenger car and have a clean driving record, • Professional, caring and service-minded, • Readiness to work with a metrics-based, process-driven sales team ABOUT SURFACE EXPERTS Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything! • We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile., • Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill., • Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.VISION, • To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing., • Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.MISSION, • Our mission is to develop outstanding teams by investing in strong relationships., • Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.VALUES, • Serve Others, • Put Relationships First, • No Jerks, • Be Humble, • Be a Problem Solver, • Be Curious, • Seek to Understand the Cause of the Problem, • Work Smart, • Constantly Improve, • Trust the Process, • Be Organized, • Be Teachable, • Put Business Needs Above Personal Wants

Job Description We are Hiring!! CUSTOMER SERVICE REPRESENTATIVE for our Body Shop Department MUST BE FLUENT IN BOTH SPANISH AND ENGLISH This is a cornerstone role within our dealership. After 15+ years of dedicated service, one of our key team members is retiring and we are seeking a reliable professional to step in to this key role. This position offers incredible stability and a chance to become a long-term fixture in our dealership family. . Job Responsibilities • Work onsite from 8 AM – 6 PM Monday - Friday, • Answering Phones - taking messages, confirming future appointments, calling overdue customers, and making reservations., • Must have experience and enjoy social media content as you will be posting videos to your website and social platforms., • We are hiring for a team member in our Body Shop Department who can bridge the language gaps for our Spanish-speaking clients., • Taking Payment - You will be required to take the customers payment and receipt the payment in our dealer management software (Reynolds and Reynolds), • General Office Work - Organizing paperwork, filing, keeping the workspace clean, making sure all purchase orders and due bills (payments from other departments) are accounted for., • Greet customers as they arrive for service, • Establish a professional relationship with each client, • Exceed customer expectations, • Be prompt and efficient in the role Bilingual (SPANISH) candidates needed now! Quick hire for the best candidate! Arlington Toyota is one of the largest automotive dealerships in Florida. WE ARE HUGE- Over 800 vehicles available, largest advertising budget in North and Central Florida and the best Management staff in the STATE of FLORIDA. WHAT WE OFFER: • Paid vacation, holidays and sick leave, • Medical, Dental & Vision plans, • 401(k) savings plan, • Life insurance, • Team and Family-oriented work environment

Job Description Make an impact. Build relationships. Grow your career. Jacksonville, FL | Onsite At Brightway, our Engagement Center is at the heart of the client experience. As a Client Relationship Specialist, you’ll be a trusted resource for clients and Agency Owners—helping them feel confident, supported, and protected at every stage of their insurance journey. This role is ideal for someone who enjoys meaningful conversations, problem-solving, and building long-term relationships—while also developing valuable skills in insurance, sales, and client engagement. What You’ll Do Client Experience & Support • Serve as a primary point of contact for inbound client requests via phone, email, and digital channels, • Resolve questions and concerns efficiently while delivering a consistently positive experience, • Proactively connect with clients through outbound outreach to review policies and identify coverage needs, • Educate clients on products and solutions that align with their goals and circumstances, • Partner with internal teams and Agency Owners to deliver seamless service, • Leverage technology and tools to improve workflows and enhance the client experience, • A strong customer service mindset and passion for helping others, • Excellent communication skills with the ability to explain complex topics in a clear, approachable way, • Comfort working in a fast-paced, client-facing environment, • Strong attention to detail and ability to manage multiple priorities, • Tech-savvy and eager to learn new systems and tools, • Bachelor's degree or an associate degree preferred but not required, • 2–4 years of experience in customer service, sales, or a client-facing role strongly preferred Benefits & Perks • Medical, Dental, and Vision plans, • Company-paid Basic Life and Short-Term Disability insurance, • AD&D, Long-Term Disability, Identity Fraud, & Legal Protection plans available, • 8 Weeks Paid Parental Leave, • 401(k) retirement plan with up to a 4% company match, • Health Savings Account (HSA) options, • Pet Insurance plans, • 11 Paid Company Holidays, • 14 days of Paid Time Off (PTO), • Tuition Reimbursement Program, • Hands-on training and continuous learning opportunities, • Exposure to insurance operations, client strategy, and business development Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

Job Description Sales Consultant Processional – Automotive Immediate openings -Jacksonville, Fl. If you’re ready to kick your sales career into overdrive, now is the perfect time to join our winning team of automotive sales professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into something amazing. The sky is the limit for highly motivated, results-driven team players who want to move there career to the next level. Job Responsibilities • Understand and implement dealership sales process, • Own every aspect of the sales process (from new client prospecting to vehicle delivery), • Present and demonstrate inventory, • Review, update and manage daily inventory reports, • Create and execute strategies for increasing market share, • Prepare and review monthly plans with sales leadership, • Maintain Customer Service Index, Gross Average and monthly units to dealership standards, • Remain up-to-date on products, market trends and certification Experience, education and prior sales training are a PLUS.

Job Description Sales Consultant – Jacksonville, FL If you’re ready to kick your sales career into overdrive, now is the perfect time to join our team of automotive sales professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven team players who want to not only close the sale, but to turn new buyers into lifetime customers. Job Responsibilities • Understand and implement dealership sales process, • Own every aspect of the sales process (from new client prospecting to vehicle delivery), • Present and demonstrate inventory, • Review, update and manage daily inventory reports, • Create and execute strategies for increasing market share, • Prepare and review monthly plans with sales leadership, • Maintain Customer Service Index, Gross Average and monthly units to dealership standards, • Remain up-to-date on products, market trends and certification Experience, education and prior sales training are a PLUS.