Account Manager
2 days ago
Jacksonville
Job Description About Athena Security Athena Security is on a mission to help save lives through cutting-edge weapons detection technology. We combine AI-powered software with advanced hardware to protect schools, hospitals, courthouses, and other critical facilities from potential threats—before they happen. As a bootstrapped startup, we are lean, fast-moving, and committed to building a safer future. How to Apply In order for us to accept your application, you must first go to , go to the Careers section on our website and submit your resume. Role Overview We’re looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients. This role blends account management, customer service, technical support coordination, and client-facing leadership. You’ll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers. The ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You’re someone who makes clients feel supported, heard, and prioritized—always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they’re in capable, reliable hands. This is not a laid-back desk job—it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems. Key Responsibilities • Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training., • Serve as the primary point of contact for existing client accounts—building trust, solving problems, and driving satisfaction., • Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued., • Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities., • Present confidently during demos, training sessions, and in high-stakes client conversations., • Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes., • Coordinate basic technical support needs—knowing when to solve directly or escalate appropriately., • Travel to client sites regularly (50–80% travel, primarily local and regional) for onboarding, training, and relationship management., • Capture and relay client feedback to help improve Athena’s processes and product offerings., • 5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries., • Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident., • A natural relationship-builder who inspires trust, listens well, and takes initiative., • Proven ability to manage details, timelines, and client expectations with follow-through., • Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly., • Comfortable presenting to stakeholders, leading conversations, and owning the room., • Must be go-getter, not passive—able to take charge, self-direct, and stay three steps ahead., • Valid driver’s license and willingness to travel frequently by car for client site visits., • Join a company making a real-world impact by saving lives through innovation., • Work closely with top-tier clients across the country., • Competitive base salary + performance-based compensation., • Remote flexibility with travel that keeps the job dynamic and relationship-driven. Pay: $60,000.00 - $100,000.00 per year Supplemental Pay: • Bonus opportunities Job Type: Full-time Work Location: In person Company DescriptionAbout Athena Security Athena Security is on a mission to help save lives through cutting-edge weapons detection technology. We combine AI-powered software with advanced hardware to protect schools, hospitals, courthouses, and other critical facilities from potential threats—before they happen. As a bootstrapped startup, we are lean, fast-moving, and committed to building a safer future. How to Apply In order for us to accept your application, you must first go to , go to the Careers section on our website and submit your resume. Role Overview We’re looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients. This role blends account management, customer service, technical support coordination, and client-facing leadership. You’ll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers. The ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You’re someone who makes clients feel supported, heard, and prioritized—always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they’re in capable, reliable hands. This is not a laid-back desk job—it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems. Key Responsibilities Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training. Serve as the primary point of contact for existing client accounts—building trust, solving problems, and driving satisfaction. Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued. Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities. Present confidently during demos, training sessions, and in high-stakes client conversations. Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes. Coordinate basic technical support needs—knowing when to solve directly or escalate appropriately. Travel to client sites regularly (50–80% travel, primarily local and regional) for onboarding, training, and relationship management. Capture and relay client feedback to help improve Athena’s processes and product offerings. Cultivate strong rapport that leads to retention, referrals, and long-term partnerships. What We're Looking For 5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries. Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident. A natural relationship-builder who inspires trust, listens well, and takes initiative. Proven ability to manage details, timelines, and client expectations with follow-through. Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly. Comfortable presenting to stakeholders, leading conversations, and owning the room. Must be go-getter, not passive—able to take charge, self-direct, and stay three steps ahead. Valid driver’s license and willingness to travel frequently by car for client site visits. Experience working with CRMs, support ticketing systems, or technical documentation a plus. Why Athena Security? Join a company making a real-world impact by saving lives through innovation. Work closely with top-tier clients across the country. Competitive base salary + performance-based compensation. Remote flexibility with travel that keeps the job dynamic and relationship-driven. Be part of a tight-knit, mission-driven team that values ownership and excellence. Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Supplemental Pay: Bonus opportunities Performance bonus Work Location: In person Job Type: Full-timeAbout Athena Security\r\n\r\nAthena Security is on a mission to help save lives through cutting-edge weapons detection technology. We combine AI-powered software with advanced hardware to protect schools, hospitals, courthouses, and other critical facilities from potential threats—before they happen. As a bootstrapped startup, we are lean, fast-moving, and committed to building a safer future.\r\n\r\nHow to Apply\r\n\r\nIn order for us to accept your application, you must first go to\r\n , go to the Careers section on our website and submit your resume.\r\n\r\nRole Overview\r\n\r\nWe’re looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients. This role blends account management, customer service, technical support coordination, and client-facing leadership. You’ll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers.\r\n\r\nThe ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You’re someone who makes clients feel supported, heard, and prioritized—always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they’re in capable, reliable hands. This is not a laid-back desk job—it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems.\r\n\r\nKey Responsibilities\r\n\r\nOwn the end-to-end onboarding process, including product demos, technical deployment coordination, and client training.\r\nServe as the primary point of contact for existing client accounts—building trust, solving problems, and driving satisfaction.\r\nProvide outstanding support and communication, ensuring every customer feels heard, informed, and valued.\r\nConduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities.\r\nPresent confidently during demos, training sessions, and in high-stakes client conversations.\r\nCollaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes.\r\nCoordinate basic technical support needs—knowing when to solve directly or escalate appropriately.\r\nTravel to client sites regularly (50–80% travel, primarily local and regional) for onboarding, training, and relationship management.\r\nCapture and relay client feedback to help improve Athena’s processes and product offerings.\r\nCultivate strong rapport that leads to retention, referrals, and long-term partnerships.\r\nWhat We're Looking For\r\n\r\n5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries.\r\nExceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident.\r\nA natural relationship-builder who inspires trust, listens well, and takes initiative.\r\nProven ability to manage details, timelines, and client expectations with follow-through.\r\nStrong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly.\r\nComfortable presenting to stakeholders, leading conversations, and owning the room.\r\nMust be go-getter, not passive—able to take charge, self-direct, and stay three steps ahead.\r\nValid driver’s license and willingness to travel frequently by car for client site visits.\r\nExperience working with CRMs, support ticketing systems, or technical documentation a plus.\r\nWhy Athena Security?\r\n\r\nJoin a company making a real-world impact by saving lives through innovation.\r\nWork closely with top-tier clients across the country.\r\nCompetitive base salary + performance-based compensation.\r\nRemote flexibility with travel that keeps the job dynamic and relationship-driven.\r\nBe part of a tight-knit, mission-driven team that values ownership and excellence.\r\nJob Type: Full-time\r\n\r\nPay: $60,000.00 - $100,000.00 per year\r\n\r\nSupplemental Pay:\r\n\r\nBonus opportunities\r\nPerformance bonus\r\nWork Location: In person\r\nJob Type: Full-time