Customer Service jobs in Illinois - Page 17

Job Description Join the Cliffard Jenkins Agency as a Client Support Specialist! Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, supportive environment? The Cliffard Jenkins Agency is seeking a dedicated Client Support Specialist to join our team! In this key role, youll play an essential part in ensuring that our clients receive the best possible experience and support. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Hands on Training Evenings Off Responsibilities What Youll Do: • Client Assistance: Handle client inquiries via phone, email, and in-person, providing timely and effective solutions., • Support Services: Assist with policy management, billing, and claims follow-up, ensuring seamless service and client satisfaction., • Relationship Building: Develop strong, lasting relationships with clients by addressing their needs and providing expert advice. What Were Looking For: • Strong Communication Skills: Clear, friendly, and professional communication is a must., • Customer-Focused Attitude: A passion for delivering excellent service and building positive relationships., • Detail-Oriented: Ability to manage multiple tasks while ensuring accuracy and quality in service delivery., • Team Player: While youll often work independently, collaborating with the team to meet client needs is key., • Previous Experience: Experience in customer service or the insurance industry is a plus but not required!

Job Description The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned. Duties and Responsibilities: • Provide exceptional customer service through phone and personal contact., • Resolve or escalate customer inquiries and/or complaints as needed., • Process counter transactions, • Document and update customer records based upon the interactions., • Process payments and maintain customer accounts., • Assist with light collections or handle billing inquiries as assigned., • Strong data entry skills and attention to detail needed., • Must be able to work well in a fast-paced environment., • Provide resolution to gas and /or water service needs of customers., • Determine that service requests are within the scope of work performed by Company., • Maintain and manage parts inventory., • Ensure all paperwork is complete and accurately submitted in a timely manner., • Take responsibility regarding all aspects of daily tasks and actions., • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position., • Attend all safety meetings, training and/or in-services., • Regular attendance at the worksite is required. Qualifications: Knowledge, Skills and Abilities • Ability to provide excellent customer service and build rapport with customers., • Exercise solid organizational and communication skills., • Good phone skills and computer literacy (MS Office)., • Ability to work independently and effectively manage time., • Must be dependable with a stable work history., • Ability to follow verbal and written directions., • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary., • Effectively collaborate with leadership and employees to establish goals and standards., • Demonstrate a strong commitment to customer service and safety., • Ability to be a positive representative of the Company both internally and externally., • Ability to work with respect and cooperation at all times with fellow employees and customers. Experience/Education: • High school diploma / GED is required., • Minimum of 3 years of experience in an office environment preferred., • Customer service or inside sales experience preferred. Travel: Local Travel only. Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this Job, the employee is regularly required to:, • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion., • Perform light lifting of supplies and materials from time to time., • Communicate with and exchange information verbally and in writing., • Move about in an office environment., • Work using repetitive motion., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus., • Work requires physical efforts associated with using the computer and phones to access information. Working Environment: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is: • Regularly in an office environment., • Regularly interrupted to meet the needs and requests of fellow employees and/or customers., • Regularly required to manage a number of tasks at one time., • Regularly experience a busy environment that will require excellent organizational and time and stress management skills., • Regularly exposed to sensory demands due to excessive computer use, • The noise level in the work environment is usually moderate. This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required. Meet DCC Propane: DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits. Why Work for Us? Hicksgas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays. EOE Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: • Provide information about the products and services, • Handle customer inquiries and complaints, • Document and update customer records based on interactions, • Previous experience in customer service, sales, or other related fields, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanorCompany DescriptionAt EMMG, we're looking for a dynamic Customer Service Representative to lead our support team and elevate our customer experience. Weekly pay between $600 and $1000 based on experience.At EMMG, we're looking for a dynamic Customer Service Representative to lead our support team and elevate our customer experience. Weekly pay between $600 and $1000 based on experience.

Job Description The Ups Store in Chicago, IL is looking for one customer service to join our 7 person strong team. Our ideal candidate is self-driven, ambitious, and reliable. Responsibilities • Greet customers and make them feel at home, • Answer any questions the customers may have, • Assist Customers in preparing their orders, • Clean work area as needed to maintain a tidy work environment, • Respond to all complaints in a friendly and professional manner Qualifications • Friendly attitude even when dealing with disgruntled employees, • Responsible and proven ability to maintain scheduling commitments, • Ability to problem solve quickly concerns customers may have

Job DescriptionPersonal Lines Account Manager Location: Saint Charles, IL Salary: $55,000 - 65,000 (Depending on experience and qualifications) Comprehensive Benefits Package Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts. Respond to client calls about policy changes, updates and coverage questions, plus consult with clients on potential bundle saving opportunities. Up selling clients may be required to ensure clients have the appropriate amount of insurance protection. Will be responsible for providing timely and professional day-to-day client service working closely with the personal lines producer and insurance company representatives. Responsibilities will include: Support and service a wide range of personal lines accounts Support agency producers with customer service related tasks. Handle incoming new business sales calls or walk-in business as needed Cross-sell or account rounding as needed ensuring clients have appropriate coverage Liaison between clients, producers and insurance company representatives. Certificates, endorsements, binders, and first claims Marketing, quoting, rating of new client business and account renewals. Requirements: Property & Casualty Insurance License Required Experience with auto, home, boat, and recreational policies Minimum 3-5 years Independent Agency experience Experience with insurance sales Experience with account rounding/ cross-selling Knowledge of Microsoft Excel, Word and related software Experience using Applied (TAM or EPIC) or AMS 360 agency management systems is strongly preferred. Experience with high net worth clients is a plus

Job DescriptionBenefits: • Simple IRA, • Hiring bonus, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off What sets us apart? Were all about creating a positive and engaging environment where hard work is balanced with plenty of fun. We foster a team atmosphere that encourages collaboration and growth. If youre looking for an opportunity to grow your career in a supportive environment, wed love to hear from you! ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Wyatt Dowling - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job Description Must be authorized to work in the U.S. to be considered for this position. Growing PI & Workers Compensation Law firm seeks Legal Intake Specialist. A legal intake specialist serves as the first point of contact for prospective clients and forms relationships with professionals in similar roles at other firms to provide and receive referrals as needed. Compensation: $21 - $27 hourly Responsibilities: Some key legal intake specialist job duties are: • Interviewing prospective clients by phone and email to become familiar with their cases, • Notating case-relevant information, • Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm, • Entering client information into the Law Firm’s software application, • Performing administrative support tasks as assigned as well as creating their own follow-up tasks to assist with their duties, • Obtaining Signed Retainers Qualifications: • Must be authorized to work in the U.S. to be considered for this position., • To excel as a Legal Intake Specialist, you should possess exceptional customer service skills to ensure prospective clients feel valued and welcomed, • Demonstrating a high level of empathy in all communications with potential clients is essential for this role, • Strong listening skills are crucial to fully grasp the details of clients' claims accurately, • The ability to conduct effective interviews during accident investigations is a key requirement for the position, • Excellent written and oral communication skills are necessary to explain the next steps clearly and to draft precise client profiles, • Organizational skills are vital to manage prospective client information efficiently, monitor lead statuses, and update lead information as required, • Being able to multitask effectively is important in swiftly handling multiple inquiries, • Proficiency in Microsoft Office, Windows operating system, and Outlook email is a must-have for this role, • Preference will be given to candidates with prior experience in a similar positionAbout Company Benefits: • Competitive salary and bonus structure, commensurate with experience and performance., • Comprehensive benefits package, including health/dental/vision insurance, retirement plans, profit sharing, and paid time off., • Opportunities for professional growth and advancement within a rapidly growing firm., • Access to cutting-edge legal technologies and resources to support your practice and enhance efficiency., • Supportive work environment with a collaborative team culture., • Work-life balance initiatives and flexible scheduling options.

Job Description Work With the Best Green Acres in Belvidere, IL, is dedicated to enhancing the beauty and health of outdoor spaces through expert lawn care, property maintenance, and seasonal cleanups. We specialize in creating lush, vibrant lawns and well-manicured landscapes that make properties stand out. From mowing and trimming to planting, landscape beautification, and water feature maintenance, our team is committed to delivering top-quality service that transforms outdoor spaces into beautiful, functional retreats. Join our family of landscape and maintenance professionals and work with the very best—building gorgeous, well-maintained properties that leave a lasting impression. Job Overview Green Acres Lawn & Landscape is seeking a Landscape Account Manager to join our team. You will serve as the primary point of contact for our clients, managing their landscape maintenance, lawn care, seasonal cleanups, and water feature or pond care, from initial sale through ongoing service. Your goal is to provide exceptional customer service, up-sell additional landscape or pond services, and help us grow our reputation as Belvidere’s premier outdoor living company. Responsibilities and Duties • Manage client relationships as the primary point of contact, ensuring outstanding service and satisfaction., • Oversee weekly landscape maintenance, lawn care, seasonal cleanups, and pond services, making sure quality standards are met., • Communicate regularly with clients about their needs, recommend additional services, and involve them in decision-making., • Prepare proposals, contracts, and schedule work to ensure timely delivery of services., • Coordinate with crew leaders and team members to ensure client requests and specifications are fulfilled accurately., • Track service history, client interactions, and billing processes to maintain accurate records., • Assist in on boarding and training new team members., • Share customer feedback and insights to help improve our landscape, lawn care and pond services., • Support colleagues by helping complete their tasks as needed., • Recommend process improvements to enhance client satisfaction and operational efficiency., • 2+ years of experience in landscape management, outdoor maintenance, or client relations., • Knowledge of pond maintenance, and or landscape design is a plus., • Strong understanding of landscape terminology, plant materials, and installation techniques., • Ability to work well in a team environment and independently, accepting and providing constructive feedback., • Flexibility to adapt duties based on seasonal workload and client needs., • Horticultural experience., • Experience with design or landscape planning software (e.g., AutoCAD, SketchUp). We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Chicago, Illinois, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: • Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals., • Build and lead a high‑performing Customer Service team; set clear objectives and coach managers., • Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence., • Establish scalable policies, processes, and tooling for Customer Service across regions., • Partner with executive leadership and cross‑functional stakeholders to deliver outcomes., • Manage budgets, vendors, and risk within the Customer Service portfolio. Requirements • 7+ years of progressive experience in Customer Service with 4+ years leading managers., • Proven track record building programs at regional or global scale., • Strong analytical skills; ability to translate data into decisions., • Excellent communication and stakeholder‑management skills., • Bachelor’s degree required; advanced degree or relevant certification preferred., • Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: Benefits • Competitive compensation: $115,000–$150,000 USD, • Opportunities for professional growth and leadership development., • Company culture: Flat management structure with direct access to decision‑makers; open communication environment., • Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job DescriptionThis Is Not for Everyone Most people want comfort. A paycheck. Predictability. This role is for people who want control — over their income, their time, and the ceiling above their head. Talent Find Professional was built for individuals who are tired of being capped, managed, and told what they’re worth… and are finally ready to put their performance in the driver’s seat. If you’re competitive, coachable, and tired of playing small, this opportunity gives you the system, training, and structure to finally run at full speed. What You’ll Do You’ll operate inside a simple, proven workflow: * Speak with individuals who have already requested information * Schedule and conduct structured phone or virtual consultations * Follow a clear process to guide people through their options * Provide disciplined follow-up and long-term client support * Track your activity and performance using company systems * Show up to daily development calls and weekly team training No guessing. No chaos. Just execution. Who Wins Here You don’t need a fancy résumé. You do need a strong work ethic. This environment rewards people who are: * Competitive and self-driven * Open to being coached hard * Comfortable communicating on the phone and on video * Disciplined with their time * Obsessed with getting better every week If you need to be pushed or micromanaged, this won’t fit. If you can push yourself, you will thrive. Compensation This is a 1099 independent contractor role. Compensation is commission-based and performance-driven. There are three income paths available: * Active income from client work * Passive residual income from long-term client relationships * Leadership overrides as you develop and support others There is no base salary. There is also no ceiling. You get paid exactly what your output deserves. Training & Development * Daily live development calls * Structured scripts and workflows * Step-by-step onboarding * Leadership coaching * A competitive culture built around growth and accountability You bring the intensity. We bring the system. Requirements * Must pass a background check * Reliable phone, computer, and internet * Willingness to obtain a state license (guidance provided) * Consistent availability during weekday contact windows * Strong personal accountability The Bottom Line If you want safe, predictable, and easy… this isn’t it. If you want uncapped upside, personal ownership, and real leverage on your effort — this is exactly what you’ve been looking for. Apply now. Bring discipline. We’ll bring the path.

Job Description We are seeking a dedicated and empathetic individual to join our team as a Customer Service Advisor. This is a fantastic opportunity for someone who thrives in a customer-centered role, excels in problem-solving, and desires to be part of a supportive team environment. Responsibilities • Assist customers with inquiries, providing exceptional service through various communication channels, including phone, email, and live chat., • Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction., • Maintain accurate records of customer interactions and transactions using our customer relationship management (CRM) system., • Follow up on customer interactions to ensure resolution and to strengthen customer relationships., • Collaborate with team members to improve customer support processes and share knowledge.Qualifications, • High school diploma or equivalent; additional education or certification in customer service is an advantage., • Proven experience in a customer service or similar role is preferred., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and patience when dealing with challenging situations., • Proficiency in using computers and familiarity with CRM systems is preferred.Skills, • Strong written and verbal communication skills., • Attention to detail and ability to multitask., • Empathy and a genuine desire to help others., • Ability to work independently as well as part of a team., • Time management skills and ability to prioritize tasks effectively.Benefits, • Competitive salary and performance-based bonuses., • Paid time off and holidays., • Comprehensive health, dental, and vision insurance plans., • Opportunities for career development and professional growth. We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates, regardless of gender, race, age, sexual orientation, or disability.

Job Description ABOUT THE COMPANY: Team 360 Staffing is a staffing and recruitment agency connecting job seekers with the right opportunities across industries. We focus on matching talented candidates with employers' needs, ensuring successful placements for both. Job Summary: We are looking for a customer-focused Outside Sales Representative to manage and nurture relationships with our existing accounts. This role is ideal for someone who enjoys building strong customer partnerships, understanding client needs, and ensuring satisfaction and repeat business. Outside Sales Representative – Account Management Location: Chicago, IL (territory-based) Base salary: $65,000 – $72,000 plus commissions Modality: Hybrid Key Responsibilities: • Serve as the primary point of contact for existing customers in your territory., • Maintain and strengthen relationships by understanding customer needs and providing solutions., • Conduct periodic account visits, product updates, and check-ins., • Collaborate with internal teams (production, operations, customer service) to ensure smooth order fulfillment and problem resolution., • Identify opportunities to expand product use within existing accounts., • Track and report on customer interactions, feedback, and opportunities for service improvement., • Attend occasional industry events or trade shows as needed to support customers and promote our products. Qualifications: • Experience in account management, customer service, or outside sales in a B2B manufacturing or industrial environment., • Strong interpersonal and communication skills., • Ability to prioritize and manage multiple accounts effectively., • Proficiency with CRM software and Microsoft Office Suite., • Valid driver’s license and willingness to travel within the assigned territory. Details, Perks & Benefits: • After 90 days of service, you have 10 days of PTO/year with carry-over of 3 years, • Health Insurance, • Reimburse or phone provided, • Gas reimbursement, • Laptop or desktop will be provided Note: This job description is intended to convey information essential to understanding the scope of the position. It is not exhaustive and may be supplemented as necessary to meet the organization's evolving needs. We look forward to welcoming you aboard!

Job Description POSITION SUMMARY:Sales management focusing on designated industrial accounts and other opportunities within an assigned territory. Specifically this position will cover sales management within the Colorado, Utah, New Mexico, Kansas, and Nebraska areas.DUTIES AND RESPONSIBILITIES: • Relationship management/customer liaison, • Solutions development and implementation, • New account set up, • Supports all capital, reagent and services provided by MSD, • Expand industrial and/or academic business within a particular geographic area while growing enabled accounts, • Integrate with Field Application Scientists in the strategic selling process to grow instrument and consumable sales in the territory, • Specific duties may vary depending upon specific department/territory requirementsEXPERIENCE AND QUALIFICATIONS:, • B.S. in Life Science, Engineering or related field, • Additional years of experience may be substituted for B.S., • 3-5 years' experience serving a multi-state territoryStrong technical background, • Knowledge of HTS, Molecular Biology and competitive technology systems, • Proven sales record and contacts within the designated territory, • Strong contact base, • 5 - 10 years' experience, • Industrial sales and/or academic sales, • Sales management in a particular geographic area focusing on customer/industryKNOWLEDGE, SKILLS AND ABILITIES:, • Knowledge and experience in the industrial and academic arenas is a must, • Strong contact base and customer relationships in specified territory, • Demonstrated ability to expand industrial business within a particular geographic area, • Excellent oral, written communication and interpersonal skills, • Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data, • Effectively communicate performance goals and expectations, • Proficiency in MS Office Suite, • A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing prioritiesPHYSICAL DEMANDS:, • Standing, walking and carrying up to 20 lbs.WORK ENVIRONMENT:, • Remote/home office environment, • Up to 100% travel within assigned geographic region, • Up to 30% travel required overnightPOSITION SUMMARY:Sales management focusing on designated industrial accounts and other opportunities within an assigned territory. Specifically this position will cover sales management within the Colorado, Utah, New Mexico, Kansas, and Nebraska areas.DUTIES AND RESPONSIBILITIES:, • Relationship management/customer liaison, • Solutions development and implementation, • New account set up, • Supports all capital, reagent and services provided by MSD, • Expand industrial and/or academic business within a particular geographic area while growing enabled accounts, • Integrate with Field Application Scientists in the strategic selling process to grow instrument and consumable sales in the territory, • Specific duties may vary depending upon specific department/territory requirementsEXPERIENCE AND QUALIFICATIONS:, • B.S. in Life Science, Engineering or related field, • Additional years of experience may be substituted for B.S., • 3-5 years' experience serving a multi-state territoryStrong technical background, • Knowledge of HTS, Molecular Biology and competitive technology systems, • Proven sales record and contacts within the designated territory, • Strong contact base, • 5 - 10 years' experience, • Industrial sales and/or academic sales, • Sales management in a particular geographic area focusing on customer/industryKNOWLEDGE, SKILLS AND ABILITIES:, • Knowledge and experience in the industrial and academic arenas is a must, • Strong contact base and customer relationships in specified territory, • Demonstrated ability to expand industrial business within a particular geographic area, • Excellent oral, written communication and interpersonal skills, • Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data, • Effectively communicate performance goals and expectations, • Proficiency in MS Office Suite, • A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing prioritiesPHYSICAL DEMANDS:, • Standing, walking and carrying up to 20 lbs.WORK ENVIRONMENT:, • Remote/home office environment, • Up to 100% travel within assigned geographic region, • Up to 30% travel required overnight

Job DescriptionDescription The Customer Service Representative will act as the primary point of contact between the company and its customers. The role involves handling inquiries, resolving issues, and providing information in a professional, helpful, and timely manner. CSRs play a key role in ensuring customer satisfaction and loyalty by delivering high-quality service through various channels such as phone, email, chat, and social media. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or social media in a friendly and efficient manner., • Resolve customer complaints and issues promptly, escalating to relevant departments when necessary., • Maintain accurate records of customer interactions and transactions in the company's CRM system., • Follow up on unresolved customer issues to ensure timely resolution., • Collaborate with other departments, such as sales, technical support, and shipping, to address customer needs., • Stay up to date with product and service offerings, policies, and procedures., • Contribute to team goals by achieving individual and group performance targets. Skills, Knowledge and Expertise • High school diploma or equivalent (college degree preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Proficiency with customer service software, CRM systems, and basic computer skills (MS Office)., • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • 401(k) plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth.

Job Description Job Objective: As a Customer Service Advisor with Tunisia Hopkins State Farm, you will meet and greet all in person customers with a welcoming attitude and will direct them accordingly. This role is critical to the success of the business as the CSA is the first line of contact many times to new and existing customers and prospects. This role supports both internal and external customers. This role must have strong communication skills both verbal and written to help contribute to building rapport and strong relationships both within the local office, local community as well as the corporate community. CSA Job Responsibilities: • Serves customers by providing product and service information and resolving product and service problems., • Attracts potential customers by answering product and service questions and suggesting information about other products and services., • Opens customer accounts by recording account information., • Maintains customer records by updating account information., • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution., • Maintains financial accounts by processing customer adjustments accordingly., • Prepares product or service reports by collecting and analyzing customer information., • Emotional Intelligence, • Product knowledge, • Market knowledge, • Quality focus, • Problem solving, • Detail Oriented, • Phone Etiquette with the ability to show empathy and understanding, • Strong Listening skills with ability to respond quickly and professionally, • Strong Conflict Resolution skills, • Ability to analyze information and verbally explain data, • Multi-tasking, • Highschool diploma or equivalent, • Familiarity with office software and phone systems a plus, • Previous experience, especially in insurance, banking or similar financial industry, preferred, • Illinois Producer License eligible for P&C and Life & Health Tunisia Hopkins State Farm is an Equal Opportunity Employer We take great value in representing the community in which we serve. Company DescriptionHopkins’ Agency MISSION is to inspire financially healthy families and communities for multiple generations by engaging in quality conversations and sharing knowledge and providing the best customer care in this industry. Our VISION is to be our Customers’ first line of defense when faced with everyday life challenges. To foster a Family network within the Community we serve by providing excellent customer service, leadership, guidance and financial direction to the ones who depend on us to be there. Our VALUES will consist of Trust, Leadership, Integrity, Product Knowledge and Customer Needs. We value our future partnerships created by displaying the greatest level of Integrity and Financial Strength, proven in every business transaction and conversation.Hopkins’ Agency MISSION is to inspire financially healthy families and communities for multiple generations by engaging in quality conversations and sharing knowledge and providing the best customer care in this industry.\r\n\r\nOur VISION is to be our Customers’ first line of defense when faced with everyday life challenges. To foster a Family network within the Community we serve by providing excellent customer service, leadership, guidance and financial direction to the ones who depend on us to be there. \r\n\r\nOur VALUES will consist of Trust, Leadership, Integrity, Product Knowledge and Customer Needs. We value our future partnerships created by displaying the greatest level of Integrity and Financial Strength, proven in every business transaction and conversation.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Working Hours: We are ideally seeking candidates that are able to work MST/PST time zones. Position Overview The Client Onboarding Specialist (HR Consultant I) is responsible for evaluating and defining a client’s needs while consulting in the configuration of our HR applications to meet their needs. This includes but is not limited to converting HR data, providing consultation on the implementation of performance management, onboarding and coordinating the use of our self-service portal. Primary Responsibilities • Help clients with simple setups strategically integrate the full suite of HR products and solutions within our Paylocity application through the use of effective project management coupled with a consultative HR approach, • Provide industry leading customer service, • Conduct an introduction call to verify contracted HR products, understand client priorities and craft a suggested timeline for the implementation of all HR products, • Conduct an alignment call to answer HR product specific questions, collect HR data and configuration requirements, • Work directly with clients to assist in the day-to-day functions supporting our HR solutions throughout the implementation process, • Coordinate internally between the client and multiple Paylocity departments to ensure clients have every tool needed to use our HR products to their fullest extent Education and Experience • Bachelor’s degree is preferred, • Previous customer service or client interfacing role preferred, • Familiarity with a wide variety of HR concepts, practices and procedures preferred, • Willingness to perform a full range of tasks and projects under supervision, • Strong interpersonal communication, writing and organizational skills, • Ability to handle confidential information with sensitivity, • Solid understanding of Microsoft Office Suite and Excel Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $43,500 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This role is eligible for a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job Description Customer Service Representative I Full time; Non-Exempt; 40 hours/week; Overtime as required. Location; Lake Zurich, IL, US Department: Customer Service Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Responsible for answering inbound calls from borrowers, third parties, and clients, answering questions, and performing loan maintenance requests. Essential Functions and Duties: • Maintain availability to answer inbound calls daily, answering various and complex inquiries concerning all aspects of loan servicing, and handling escalated issues from junior staff., • Appropriately refer inquiries and research requests to the applicable department or staff member., • Verify and change account information, process, and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, and verify tax and insurance disbursements., • Submit requests to initiate, correct, or resolve issues of payments, tax and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases., • Prepare and send account information and other correspondence to borrowers, clients, and other third parties., • Document all activity timely and accurately in appropriate databases., • Represent “Private Label” clients by using organizational names accurately when interacting with their customers., • Comply with the Code of Conduct and successfully completes annual regulatory training requirements., • Assist with outbound telephone call projects, such as welcome calls or task completion calls., • Maintain knowledge of current policies and procedures for each department within loan servicing and each Private Label client., • Maintain a minimum of 75 incoming calls per day with at least a 90% quality score., • Identify and communicate ideas for improved workflow, enhanced automation, and increased service levels., • Successfully complete annual regulatory compliance training., • Performs other related duties as assigned. Required Qualifications: • High school diploma or equivalent., • 1+ years in a high-volume call center., • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms., • Strong analytical and problem-solving skills and attention to detail/accuracy., • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment., • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including an ability to explain complex matters to customers clearly and concisely. Preferred/Other Qualifications: • Knowledge of loan processing systems., • College degree or mortgage industry experience equivalent. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more., • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability., • 401 (K) Plan with company match, • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Customer Service Manager Location: Addison, IL (On-site) Compensation: $70,000–$80,000 annually + incentives & benefits (Compensation varies based on experience and education) The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations team. This role is ideal for a service-driven leader who thrives on coaching teams, resolving complex customer challenges, and elevating the customer experience. You’ll be both a strategic leader and a frontline contributor—ensuring our service operations run smoothly while championing a culture of excellence and accountability. What You’ll Do Lead a High-Impact Team * Manage, mentor, and develop a team of 10 Customer Relations Specialists + 1-2 Team Lead * Conduct regular coaching sessions, performance reviews, and team huddles * Monitor daily workflows and adjust staffing to meet service level targets Champion the Customer Experience * Serve as the escalation point for complex customer issues * Analyze service metrics and implement improvements * Promote a customer-first mindset across the team and organization Drive Operational Excellence * Oversee order processing * Lead root-cause analysis for recurring service issues and implement long-term solutions * Collaborate with Sales, Warehouse, and Logistics to ensure seamless order fulfillment Be a Cross-Functional Connector * Act as the voice of the customer in cross-departmental initiatives * Partner with internal teams to streamline processes and remove friction from the customer journey What You’ll Bring * Bachelor’s degree or equivalent experience * 3+ years of experience in a customer service leadership role * Proven ability to lead teams in a fast-paced, high-volume environment * Strong communication, conflict resolution, and decision-making skills * Proficiency in CRM/ERP systems and Microsoft Office Suite * A passion for service excellence and continuous improvement Why This Role Matters As the Customer Service Manager, you’ll be the support between our customers and our operations. Your leadership will directly impact customer loyalty, team morale, and Cary’s reputation for delivering exceptional service. Perks & Benefits * Medical, Dental, Vision Insurance * Life and Supplemental Insurance * Short Term Incentive Plan (STIP) * 401K + Profit Sharing * Health Reimbursement Account (HRA) * Cafeteria Plan * Childcare Reimbursement Program * 9/80 Scheduling Option & Flex Fridays (after 1 year) * Seasonal company events, yoga, and more About The Cary Company * Founded in 1895 * Over 240 employees across 7 locations nationwide * Specializes in rigid packaging and industrial filtration * Newly renovated headquarters in Addison, IL * Strengths-based approach to employee development * Privately owned and culture-driven Our Culture * Autonomy, connectedness, and confidence in your role * Regular 1:1s instead of traditional performance reviews * Employee-led committees like Culture Committee and Cary Cares * Supportive, upbeat environment where curiosity and collaboration are encouraged * Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together Powered by JazzHR gwnfI1I2Gt

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: • Medical, • Vision, • Dental, • 401K, • Immediate Pay- earned wage access!, • Vacation time, • Sick time, • Holiday pay, • Bonus opportunities, • Brand-specific employee discounts, • Long term/short term disability, • Life insurancePrimary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionSalary: $17-$23/hr Job Summary: As a Customer Service Representative, you would be the face of our company to our customers and service area. The Customer Service Representative is responsible for assisting our customers by troubleshooting service, pricing, and technical problems through a questions-based, fact-finding process. Our Customer Service team guides our customers in determining the best service package for them through our needs-based approach. Supervisory Responsibilities: • Quickly and accurately input customer data to initiate and complete service orders, new installs, and customer requests, • Complete disconnect, transfer, and seasonal downgrade orders and update customer records to reflect the change, • Apply customer check, cash, and credit card payments; review accounts for returned payments and notify customers, • Must be organized and detail oriented to coordinate technician schedules for service calls and installations, • Respond to customer complaints and concerns in a kind, courteous manner and provide resolutions, • Responsible for running regular monthly processes such as billing, autopay, non-pay disconnects, late fees, and monthly overage charges, • Work with our field teams in scheduling service line (drop) buries, including calling dig tickets/locates in to JULIE, • Review previous days work orders for completeness and accuracy, • Assist technicians and management in keeping accurate inventory numbers, • Regularly audit systems once daily tasks are complete, • Other duties/responsibilities as needed. Required Skills/Abilities: • Must be a quick learner and able to articulate complicated service, billing, and product features to customers, • Must be able to work independently and make quick, rational decisions, • Must be able to learn and navigate Microsoft Office products as well as our CRM system, • Must be well organized and able to multitask in a fast-paced environment, • Must be able to de-escalate upset customer calls using the tools available to you, • Exceptional interpersonal and communication skills, both verbally and in writing, • Basic math skills and typing skills (40 WPM required)., • Must be able to pass a drug/alcohol screening. Education and Experience: • Must be at least 18 years of age, • High School diploma or equivalent, • Must pass a post-offer background check Physical Requirements: • This position requires long periods of sitting and staring at computer screens, • Must be able to independently lift up to 15lbs at times Compensation and Benefits: • Salary is commensurate with experience and will range from $17/hr - $23hr, • Medical, Vision, Dental, and voluntary Short-Term Disability Insurance, • Company paid Long-Term Disability Insurance and Life Insurance, • Paid Time Off

Job Description Responsibilities: • Handle customer inquiries about services rendered in a healthcare setting, • Provide information about the products and services, • Troubleshoot and resolve issues and concerns, • Document and update customer records based on interactions, • NEED previous experience in healthcare customer service, • Spanish speaking candidates preferred but not required, • Must pass 45 WPM typing test, • This position is fully ONSITE - DO NOT apply if you cannot commute 5 days a week to Elmhurst, ILCompany DescriptionClient Information must be withheld until meeting with Staffing AgencyClient Information must be withheld until meeting with Staffing Agency

Job Description Full-time Customer Care Representative wanted at Town & Country Services! Our Tonica, IL team is looking for an outgoing professional who is comfortable talking over the phone and communicating with all kinds of people. This is a great opportunity to support a local business while developing your skills and growing your career potential. Why You'll Love This Role: • Competitive pay - based on experience, • Health, dental, and vision insurance, • Short- and long-term disability, • PTO, • Bonus structure, • 401(k) with company match, • Growth opportunities YOUR DAY-TO-DAY: Our Customer Care Representative works Monday through Friday with the occasional Saturday. You'll be in our office, answering incoming phone calls, speaking with clients, and delivering friendly customer service. Here's a closer look at the responsibilities: • Uphold a positive and professional attitude throughout the day, • Provide helpful customer service, • Answer phone calls and assist the caller with whatever they need, • Schedule and confirm job appointments, • Enter purchase orders, • Process invoices, • Assist with other office duties as assigned REQUIREMENTS: Our ideal Customer Care Representative has plumbing or HVAC experience, but it's not required. Here's what we're looking for: • Customer service experience, • Computer skills, • Solid communication and interpersonal skills, • Excellent phone etiquette, • Organizational skills, problem-solving abilities, and attention to detail, • Flexible schedule availability for weekdays and weekends, • Team spirit LEARN MORE ABOUT OUR MISSION: When clients are searching for experienced full-service technicians, they turn to Town & Country Services. As a family-owned company with over 100 years in business, we've seen it all! From plumbing to HVAC to electrical, we install, maintain, and repair systems and equipment. We take pride in our ability to service historic homes and handle new residential and light commercial installations in North Central Illinois. We've established a company culture that embraces adaptability and generosity, and we strive to make our business a great place to work. We show our appreciation to our amazing employees by providing outstanding benefits and creating an environment where they feel like family. If you're looking for a career rather than a job, we hope you'll join us! APPLY NOW Are you the outgoing and uplifting person we need in our office? If so, make your move and fill out our initial application now!

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description Daniel Cahue Farmers Insurance Agency is a family-owned, bilingual insurance agency serving Illinois and multiple surrounding states. We specialize in providing personalized service and insurance solutions for auto, home, life, and business needs. Our mission is to protect our clients like family, and we're looking for someone who shares that same commitment. We are seeking a dependable, motivated, and friendly Customer Service Representative (CSR) to join our team. The ideal candidate is a strong communicator who is passionate about helping others, organized, and thrives in a fast-paced environment. Bilingual in Spanish is strongly preferred. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Free Coffee Paid Holidays Holidays Off Bonus Opportunities Hands-on Training Employee Discounts Pay Raise Opportunities Weekends Off Responsibilities • Provide exceptional customer service via phone, email, and in person, • Assist clients with policy questions, payments, claims, and coverage changes, • Process documents, update account information, and manage client follow-ups, • Help with quoting and onboarding new customers (training provided), • Support the agency in retention and cross-selling efforts, • Maintain accurate records in our CRM and agency management systems, • High school diploma or equivalent required, • Prior customer service or office experience preferred, • Must be detail-oriented, reliable, and coachable, • Strong communication and problem-solving skills, • Proficient with computers, Microsoft Office, and web-based applications, • Bilingual (English/Spanish) highly preferred