Clinic Assistant
hace 13 días
Skokie
The Clinic Assistant performs receptionist and billing responsibilities related to clinic operations; coordinates patient information, maintains confidentiality of patient files, and coordinates billing functions with central offices. Schedule: Monday through Friday Hours: 8:00am to 4:30pm CST Job Duties & Responsibilities: Perform departmental clerical and receptionist functions timely and accurately. • Communicate messages to others timely and accurately., • Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately., • Greet and screen visitors and assist in meeting requests for information., • Type general messages for the department., • Make appointments for the unit., • File documents in the unit manuals and resource areas., • Copy documents for unit staff., • Sort and distribute mail., • Maintain the filing system and ensure that needed forms are readily available. Perform departmental billing functions timely and accurately. • Produce complete and accurate claims., • Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks., • Balance accounts receivable and prepare deposit reconciliations., • Prepare professional, all-inclusive fee bills for submission to Accounts Payable., • Prepare vendor bills for submission to providers., • Post payment denials of insurance Explanation of Benefits into the billing system., • Type and log hospital and physician payments into Excel spreadsheet., • Assist with producing and mailing monthly statements. Maintain medical records in a functional, detailed, and accurate manner. • Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed., • File laboratory and other diagnostic reports in an accurate and timely manner. Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments. • Sign out and distribute supplies in a fiscally prudent manner., • Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers., • Place weekly food orders., • Facilitate communication and assist in providing information to patients, families, visitors, and health care providers., • Report relevant information to the manager, appropriate health care provider or department., • Prioritize tasks and demonstrate ability to organize workload., • Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action., • Respond to codes and crisis situations as needed, under the direction of clinical staff., • Assist with patients at arrival and departure times under the direction of clinical staff. Participate in Hospital committees, meetings, and team projects. • Demonstrate punctuality and preparedness., • Actively participate in discussions; be prepared to discuss agenda topics., • Contribute in a positive, solution-focused manner., • Share results of committee work at unit meetings and/or in other venues. Facilitate intra-department communication and oversee patient care and safety. • Promote a team environment by example and by participating in workload completion, when necessary., • Interact with employees, physicians, and the public in a sensitive, positive manner., • Understand and use the Human Resources policies and procedures manual., • Serve as a positive customer-service role model by greeting all that approach for assistance., • Attend department meetings, participate in communication, contribute to problem resolution, and take minutes, when needed., • Facilitate accurate exchange of information., • Help with system and other changes in a timely fashion., • Contribute to refining systems for direct feedback to unit staff, communication book, interdisciplinary report, memos, and memo boards., • Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems. Attend and participate in Hospital activities. • Demonstrate responsibility and initiative by attending all mandatory in-services., • Participate in fire drills, evacuations, and emergency codes when circumstances exist., • Perform duties as directed by the day treatment manager. Use computers and software to complete job responsibilities requiring written documents. • Know and use standard office software platforms and electronic medical records system., • Assist the manager and department staff by preparing documents and minutes. Promote department goals and the mission of the Hospital. • Communicate goals to fellow staff members., • Demonstrate measurable goal achievement., • Maintain department policies and procedures., • Include requirements and guidelines from external agencies (Joint Commission, state)., • Maintain and/or communicate the function backlog to the appropriate party at a set time., • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed., • Demonstrate acceptance and training of student interns in the department, as directed. Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations. • Involve self in the learning and application of standards relevant to the Intensive Outpatient Program and Partial Hospitalization Program., • Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations., • Involve self in the education of other disciplines regarding the Intensive Outpatient regulations and Partial Hospital regulations. Participate in Hospital committees, performance improvement team meetings and team projects, as directed. • Demonstrate punctuality and preparedness., • Demonstrate effective communication skills., • Exhibit good organizational skills., • Contribute in a positive, solution-focused manner. Participate in the performance improvement program. • Gain understanding of the performance improvement process., • Apply the performance improvement model to department activities., • Participate in performance improvement teams that lead to improvement., • Educate and involve self in the Hospital and the department performance improvement plans. Conduct self in a professional manner. • Demonstrate organizational skills that promote timely response to all inquiries and to task completion., • Communicate with all individuals in a positive and professional manner., • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution., • Communicate concerns and provide solutions for same., • Attend outside seminars to promote professional growth., • Demonstrate a positive and professional attitude toward all customers., • Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs., • Eighteen (18) years of age, or older., • High school diploma required., • Graduate of a two-year medical billing/coding program is strongly preferred., • Proficiency with electronic health record software is required; Cerner is preferred., • Previous experience working in a psychiatric setting is preferred., • Valid driver's license: will be required to have driving record approved by Rogers Memorial Hospital's insurance carrier., • Basic knowledge of equipment utilized to perform clerical duties., • American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required., • Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required. Pay Transparency Requirements: Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: • Health, dental, and vision insurance coverage for you and your family, • 401(k) retirement plan, • Employee share program, • Life/disability insurance, • Flex spending accounts, • Tuition reimbursement, • Health and wellness program