Franchise Support Manager
16 days ago
Charlotte
Job DescriptionJob Summary The Franchise Success Manager (FSM) provides operational support to franchise locations, assisting with both day-to-day operations and long-term strategic planning. This role serves as a key link between the franchisees and the executive team, communicating progress, identifying opportunities for improvement, and delivering feedback to strengthen the overall franchise system. Responsibilities: Operational Excellence & Compliance • Serve as the primary point of contact for improving franchise KPIs, operational efficiency, and adherence to brand standards., • Conduct site visits to assess compliance, deliver operational training, and communicate guidance for improvement., • Document findings from visits, including compliance adherence, opportunities for improvement, and recommended corrective actions., • Identify root causes of operational challenges and implement solutions through action plans, business reviews, and targeted coaching., • Ensure integrity and accuracy in reporting territory performance metrics and operational outcomes., • Analyze franchise and territory-level P&L statements to assess financial health and identify improvement opportunities., • Partner with franchisees to strengthen profitability and optimize business operations., • Focus on improving unit economics through data-driven insights and financial coaching., • Build and maintain strong, productive relationships with franchisees and their teams, fostering collaboration and trust., • Coach and inspire franchise owners to actively engage in brand initiatives and company-wide programs., • Lead and support a team of Franchise Business Coaches to ensure consistent communication, accountability, and execution across the network., • Guide franchisees in developing, implementing, and maintaining effective business plans tailored to their local markets., • Support ongoing execution and follow-up to ensure long-term success and profitability., • Utilize project management best practices to deliver initiatives on time and within scope, meeting or exceeding performance targets., • Demonstrate strong analytical and problem-solving skills to identify key issues, drive root-cause solutions, and influence meaningful change. Skills and Abilities: • Strong financial, analytical, and data management capabilities with a results-driven mindset., • Excellent written and verbal communication skills with proven ability to influence, train, and consult effectively., • Demonstrated success in driving performance within the franchise industry, with strong relationship-building and accountability skills., • Highly organized and self-motivated, able to manage multiple priorities and meet deadlines with exceptional follow-through., • Skilled in time management, problem solving, and exceeding performance goals., • Proficient in Microsoft Office Suite and related business software., • Degree in a related field or equivalent professional experience (preferred)., • 2–3 years of experience in Business leadership, operations management, or related field., • Minimum of 2 years of experience in the restoration industry., • Corporate-level operations and sales support experience strongly preferred., • Previous experience owning or managing a franchise is a plus., • 3+ years’ experience in Sales, Lead Generation or Business Development (Preferred), • Health insurance, • Dental insurance, • Vision insurance, • 401(k) matching MGbNFGHgoj