Event Manager, Hospitality
1 day ago
Charlotte
Job DescriptionSalary: About the Role As theEvent Manager, Hospitality (food and beverage, branding, production, talent appearances, etc.), your contribution to the organization will be to deliver an exceptional guest experience atestablishedfinancial margins foryourportionof events assigned under your umbrellaand to supportoverall initiatives to provide outstanding guest experiences at all events globally. Who You Are Achieving this will require being: • Self-driven curiosityandinitiativetolearnour department, company, and event intricaciesas well as existingsystems, technology, and processes., • Willing andcomfortableto ask questions and build relationships independently., • Highproficiencyin timemanagement, deadline management, and attention to detail., • Accuracy and timelinessof work completion for you and your report(s)., • Consistency in collaborating and supporting the global team., • Direct report(s), peer, and managerfeedback., • Guest experience feedbackfor assigned functions., • Financial delivery to the budgetfor assigned functions. Reports to: Senior Events Manager(Hospitality or Logistics) Core Responsibilities Guest Experience and Event Management • Responsible for the planning and on-site delivery ofyour function (hospitality/logistics)for12+ events annually ranging from 200 to 12,000 guests per eventbeginning with event launch up to a year in advance of event date., • Event planning includes (but is not limited to) and varies by your function:, • Designing and producing cohesive, brand-aligned, and engaging hospitality spaces in collaboration with Marketing/Creative and vendors including branding, dcor, live activations, furniture, room diagrams, etc., • Creatingdetailedrun of show documentation to ensure a seamless guest experience considering appearances, entertainment, live sporting schedules, guest movement, mealtimes, etc., • Coordinating with the internal graphic design team to produce required assets such as credentials, signage, large format graphics, etc., • Significant amount of scheduling and timeline management for both guests and staff across hospitality, tours, and experiences, etc., • Vendor/supplierselection, negotiation, contracting, and ongoing management for services such as food and beverage, production, appearances, staffing services, gifts, etc., • Ensuring goods and services are deliveredin accordance withthe contract., • Obtainingappropriate permits, licenses, and contractsrequiredto deliver the event., • Providing information and collaborating with Guest Services and Guest Communications to ensure guests receive proactive andaccurateinformation about their experience., • Work collaboratively with internal departments to ensure execution aligns to internal requirements such as Event Programs Management, Marketing/Creative, Sales, Partner Management, and Product Management., • On-site delivery includes (but is not limited to) and varies by your function:, • Manage and support preparation and set-up activities such as overseeing vendors/suppliers, moving equipment, freight, setting upmeetingand hospitality spaces, etc., • Manage and support preparation and set-up activities such as overseeing vendors/suppliers, moving equipment, freight, setting upmeeting and hospitality spaces, etc, • Lead 1+direct report(s)., • Settingobjectivesand prioritizing tasks foryouand yourreport(s) to ensuresuccessfuldelivery and execution of the eventbased on the event planning responsibilities above., • Ensure accuracy andtimelycompletionofyourreport(s) and deliverables., • Hands-on career development and coaching of yourreport(s)., • Accountable foryourassignedportion(s)ofthebudgetforyourassigned events; equally holding your team accountable for budget management., • Maximize budgetutilizationthrough negotiation and internal collaboration., • Ensureaccurateandtimelytracking of planned and confirmed expenses., • Tightly manage your own on-site expenses and inspire fiscal responsibilitiesinfellow travelers., • Collaborate with department leaders tounderstandsales projections and anyrequiredbudget adjustments. Basic Qualifications Work Experience, Education, and Skills • 4+ years progressive experience in event planning and management., • Live/sporting events experience preferred., • 1+ years experience leadingpeople., • Full-time, direct reportspreferred., • Direct experience managing budgets of at least150KUSD., • Bachelors degree or higher in Hospitality Management, Business, Marketing, or related field., • Proficient computer skills, including but not limited to Excel, CRM software, and project management tools., • Ability tomultitask in a fast-paced,deadline drivenenvironment., • Strongtime managementand prioritizationskills., • Highly adaptable and comfortable making decisions innew or changing situations., • Detail-oriented and results-driven., • Innovative problem solving., • Prolongedperiodssitting at a desk and working on a computer., • Extensive walking and standing for periods greater than 12 hours while at events., • Must be able tolift to 30 pounds., • Full-time in-person based in the Charlotte, NC office., • Requires flexibility to work long hours and weekends, as needed, in addition to having the ability to travel up to 50% - targeted travel 18-25%., • Willing and eligible to travel internationally., • Eligible to work in the United States.