Account Manager
5 days ago
Apex
Job DescriptionResponsibilities • Responsible for the establishment, development, and maintenance of the relationship with each client., • Establish high-level Client relationships by way of technical and business skills/competencies and situational fluency., • Encourage/demonstrate unity behind team/agency decisions made., • Clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies., • Manage the implementation and adoption of service tools (systems and processes)., • Understand Client processes and applications as well as communicate Client technology product requirements., • Understand the client’s product line and accurately maintain their inventory with integrity., • Develop and articulate initial points of view relative to strategic, creative and media alternatives, and make decisions that reflect “layers” of thought — balance enthusiasm, insight, caution and discretion., • Handle multiple projects/clients proactively to ensure projects are delivered on time, within budget and reflective of the company’s quality standards., • Manage new product launches., • Interface with Client personnel and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities., • Promote solutions ahead of issues., • Develop client trend analysis and look to provide value., • Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives., • Host Client Quarterly Business Review., • Other duties as assigned. Qualifications and Job Specifications • Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience., • At least 2 years in account management or warehousing in the pharmaceutical industry., • Excellent computer skills., • Good mathematical ability, excellent organizational, communication, and interpersonal skills., • Demonstrate the following:, • Critical thinking., • Ability to learn quickly., • Interest to work in a fast-paced environment., • Attention to detail and organization., • Strong verbal and written communication skills., • Effective relationship building. Technical Expertise • Deftly navigate through ERP system – Tecsys Elite, Cognos., • Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word., • Experience with warehouse or supply chain environments., • Understanding of supply chain transportation., • Ability to complete invoices and conduct/track analytics related to Client performance., • Professional phone etiquette., • Advanced public speaking and presentation skills., • Excellent verbal and written communication skills., • Clear and Professional diction in English. Additional Employment Requirements • Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen), • Must be able to travel up to 25%., • Must have a valid driver’s license. Physical/Mental/Visual Demands • Work is light to medium in nature with frequent walking to perform assigned tasks., • Must be able to communicate clearly with shippers and employees. Working Conditions • Activities occur within a typical office environment. Equipment Operated • Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone., • Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System)., • NO AGENCIES PLEASE*