Senior Customer Service Representative
3 days ago
Ocean View
Job DescriptionBenefit/Perks • Competitive Compensation, • Flexible Scheduling, • Hard work, collaboration, humanity, fun, and laughter WHAT YOU BRING TO THE TABLE: • Previous customer service or sales experience in a retail environment, • Exceptional customer service skills, • Ability to translate customer requirements into final products or services, • Assist in handling customer complaints and problems in a professional manner, • Multitasking must have the ability to simultaneously process multiple tasks, • Effective verbal and written communication skills, • Strong attention to detail, • Outstanding time management and organizational skills, • A high school diploma or equivalent required, • Valid drivers license required, • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software, • Ability to work flexible hours, • Some supervisory skills preferred, • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner, • Assists customers with their product and service need in person, through email, and by phone, • Processes customer sales through the point-of-sale system, • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives, • Opens and closes the center, cash register, and other center systems, • Assists management in maintaining, ordering, and stocking inventory, • Maintains the center consistent with established standards, • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff, • Sorts and deposits mail in private mailboxes, • Hard work, collaboration, humanity, fun, and laughter, • Career path development PHYSICAL AND SAFETY REQUIREMENTS: • Must be able to stand behind a sales counter for extended periods of time, • Must be able to lift at least 50 pounds, • Must be able to communicate clearly with customers by email, by phone, and in-person, • May be required to operate a motor vehicle, • Must perform all duties in a safe and efficient manner