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  • Manager
    Manager
    19 hours ago
    Full-time
    Orlando

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • Data Entry Clerk
    Data Entry Clerk
    1 month ago
    $23–$30 hourly
    Full-time
    Altamonte Springs

    Job Summary The Data Entry Clerk is responsible for accurately entering, updating, organizing, and maintaining information in company databases, spreadsheets, and computer systems. This position requires strong attention to detail, accuracy, organization, and the ability to handle confidential information. The ideal candidate can work efficiently while maintaining high data-quality standards and meeting deadlines. Key Responsibilities • Enter, update, and maintain data accurately in databases, spreadsheets, and internal computer systems., • Review documents and source information for completeness, accuracy, and consistency., • Verify entered data and identify and correct errors or discrepancies., • Organize and maintain electronic and physical records and files., • Process invoices, forms, reports, applications, customer records, or other business documents as assigned., • Transfer information from paper documents, emails, PDFs, forms, and other sources into company systems., • Perform regular data quality checks and resolve missing, duplicate, or incorrect information., • Maintain accurate records and ensure information is properly categorized and stored., • Retrieve and provide information from databases and files when requested by authorized employees., • Handle confidential and sensitive company, customer, employee, or financial information appropriately., • Follow company procedures and data-entry standards to maintain consistency and accuracy., • Assist with scanning, filing, document management, and record retention., • Prepare basic reports, spreadsheets, lists, and summaries using collected data., • Communicate with supervisors, coworkers, customers, vendors, or other departments when clarification of information is required., • Meet established productivity, accuracy, and turnaround-time goals., • Assist with administrative and clerical tasks as needed., • Perform routine data cleanup, database updates, and record reconciliation., • Follow all company policies regarding privacy, confidentiality, security, and proper handling of information. Required Qualifications • High school diploma or equivalent preferred., • Previous data entry, administrative, clerical, office, or customer service experience preferred., • Strong computer and keyboarding skills., • Good knowledge of Microsoft Office, particularly Excel and Word., • Ability to accurately enter information at a consistent speed., • Strong attention to detail and ability to identify errors., • Excellent organizational and time-management skills., • Ability to work independently and as part of a team., • Ability to follow written and verbal instructions., • Strong written and verbal communication skills., • Ability to maintain confidentiality when handling sensitive information., • Ability to meet deadlines and manage multiple tasks. Preferred Qualifications • Experience with database management systems or enterprise software., • Experience with CRM, ERP, electronic medical records, accounting, inventory, or other specialized systems, depending on the industry., • Experience working with large spreadsheets or high-volume data., • Familiarity with data verification and quality-control procedures., • Experience with document scanning and electronic filing systems., • Strong Excel skills, including sorting, filtering, formatting, and basic formulas. Technical Skills A Data Entry Clerk may be expected to use: • Microsoft Excel, • Microsoft Word, • Google Sheets and Google Docs, • Email and calendar applications, • Database management systems, • Customer relationship management (CRM) software, • Enterprise resource planning (ERP) systems, • Document management and electronic filing systems, • Scanners and multifunction printers, • Basic office equipment Key Skills • Data accuracy, • Attention to detail, • Fast and accurate typing, • Organization, • Time management, • Computer literacy, • Data verification, • Record keeping, • Problem solving, • Confidentiality, • Communication, • Multitasking, • Reliability, • Ability to meet deadlines Work Environment The Data Entry Clerk typically works in an office or administrative environment. Depending on the employer, the position may be onsite, hybrid, or remote. The role generally involves extended periods of computer use, repetitive data-entry tasks, reviewing documents, and communicating with other employees or departments. Physical Requirements • Ability to sit and work at a computer for extended periods., • Ability to perform repetitive keyboard and mouse movements., • Ability to read information displayed on computer monitors and documents., • Ability to handle and organize paper files and documents., • Ability to communicate effectively in person, by phone, or electronically. Performance Expectations Success in this position is generally measured by: • Accuracy of entered information, • Data quality and completeness, • Productivity and processing volume, • Ability to meet deadlines, • Proper handling of confidential information, • Organization and record maintenance, • Compliance with company procedures, • Responsiveness to internal requests Typical Daily Duties A typical day may include reviewing documents, entering information into databases or spreadsheets, checking previously entered data for errors, updating customer or company records, organizing files, responding to information requests, preparing reports, and completing administrative tasks. Salary and Employment Compensation, benefits, working hours, and employment status vary by employer, location, experience, and industry. Data Entry Clerk positions may be offered as full-time, part-time, temporary, contract, onsite, hybrid, or remote positions. Equal Employment Opportunity The employer should provide an equal employment opportunity statement consistent with applicable federal, state, and local laws and its own employment policies.

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