Revenue Operations Manager - Houston, Onsite
hace 2 días
Houston
Job Title: Revenue Operations Manager Location: Houston TX Department: Operations / Technology Enablement Reports To: Chief Financial Officer Compensation: $90,000 -$130,000 ROLE SUMMARY The Revenue Operations Manager owns and optimizes the company’s customer-facing technology stack, with a focus on system integrations, automation, and AI-assisted customer support. This role ensures that our CRM, billing, payments, finance, and support platforms work together seamlessly to deliver a high-quality customer experience while reducing manual effort. A key responsibility is improving our self-serve and AI-driven customer support capabilities, including refining AI instructions and workflows to increase automated ticket resolution rates. The ideal candidate is both strategic and hands-on, comfortable managing SaaS platforms directly while partnering cross-functionally with Support, Finance, Sales, and Operations. KEY RESPONSIBILITIES Systems Integration & Automation • Manage and maintain integrations across CRM, billing, payments, accounting, and support systems., • Ensure accurate data flow across customer records, subscriptions, payments, refunds, and support interactions., • Identify manual workflows and design automation solutions using native tools, APIs, or middleware., • Own integration architecture and reliability, ensuring workflows are stable, scalable, and auditable., • Monitor integration health and performance to proactively detect failures, delays, or data mismatches., • Maintain CRM Data Quality Platform Ownership & Optimization • Serve as system owner for customer-facing operational tools, including configuration, permissions, and documentation., • Coordinate testing, rollout, and change management for system updates., • Support incident response and root cause analysis for integration or data issues. Customer Support Technology & AI Enablement • Own and optimize our AI-assisted customer support experience, including developing and refining AI instructions to improve automated ticket resolution., • Analyze support interactions to identify content gaps, failure modes, and escalation drivers., • Partner with Customer Support leadership to align AI behavior with policies, tone, and compliance requirements. Strategic Enablement • Evaluate existing tools and integrations and make recommendations for upgrades, enhancements, or consolidation., • Develop documentation and integration maps to support scale and continuity., • Stay informed on emerging AI, automation, and customer lifecycle technologies., • Lead GTM engineering projects cross-functionally with Sales, Marketing, and Support to improve customer experience and operational efficiency CORE TECHNOLOGY STACK • HubSpot (CRM, marketing, sales operations), • Intercom (customer support and messaging), • Altasian Products (Confluence, Jira), • Claude, Chat GPT , Claude Code, Codex, • Recurly (subscription billing), • Sales Tax Engine, • Stripe, PayPal, Wise (payments), • QuickBooks (accounting), • Gusto (payroll), • RAMP (corporate spend and expense management), • Webhooks & APIs, • Zapier, n8n REQUIRED QUALIFICATIONS • 5+ years of experience in business systems, revenue operations, or technology enablement roles., • Hands-on experience managing and integrating SaaS platforms across CRM, billing, payments, and finance., • Experience designing or supporting system integrations using APIs, webhooks, or native connectors., • Strong analytical skills with the ability to identify process inefficiencies and automation opportunities., • Excellent written communication and documentation skills., • Bachelor’s degree in Information Systems, Computer Science, Business, Operations, Finance, or a related field, or equivalent practical experience., • Strong foundational understanding of business processes, data flows, and system integrations across customer, finance, and support functions. PREFERRED QUALIFICATIONS • Experience with Intercom or comparable customer support platforms (Zendesk, Salesforce Service Cloud, Freshdesk)., • Ability to make meaningful improvements to AI-driven and self-serve customer support outcomes (e.g., increasing automation/deflection rates, reducing escalations, and improving resolution quality, • Experience with HubSpot, Recurly, Stripe, QuickBooks, or subscription-based business models., • Familiarity with sales tax automation and payment compliance workflows., • Experience partnering closely with Finance and Customer Support teams., • Experience with modern middleware, API & webhook integration patterns., • Experience building dashboards and operational reporting across Support/Finance systems (Looker, Tableau, Power BI, or native reporting). WHY THIS ROLE MATTERS • Direct ownership of systems that shape the customer experience., • Meaningful impact on cost efficiency through automation and AI enablement., • High visibility role working across Operations, Finance, Support, and Sales., • Opportunity to shape the long-term customer technology roadmap. ABOUT SSL is a leading Certificate Authority (CA) providing a wide range of digital certificates and PKI solutions to businesses and governments worldwide. We are looking for a highly motivated and technically proficient Manager, Support and Customer Success to proactively foster strong relationships with our customers, ensuring their satisfaction and long-term success with our specialized products and services. This role requires a strategic leader who can anticipate and manage customers and internal teams. A key aspect of this role involves leveraging technical acumen and skills in connecting various services and understanding complex IT environments to optimize customer solutions related to digital trust.