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  • Front Desk Receptionist
    Front Desk Receptionist
    21 days ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Administrative Assistant/ sales consultant
    Administrative Assistant/ sales consultant
    1 month ago
    $21.75–$29.65 hourly
    Full-time
    Greenpoint, Brooklyn

    Due to our rapid growth we are seeking a highly organized and detail-oriented sales consultant & Administrative Assistant to join our dynamic team. In this role, you will be responsible for managing schedules, providing administrative support and ensuring the efficient operation of our office. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a proactive approach to problem-solving. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plan the Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of Employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits. Compensation is commensurate with technical skills and is provided in accordance with applicable state requirement. Job Summary The primary responsibility of the Administrative Assistant is to execute regular administrative tasks for specific functional units, including tasks such as invoice processing, record upkeep, mail distribution, and front desk/receptionist responsibilities. Depending on the supported site, the role may extend to aiding in shipping, managing office operations, overseeing purchase administration, and generating reports for metrics and operational planning. Benefits Pulled from the full job description 401(k) Health insurance 401(k) matching Vision insurance Dental insurance Life insurance Job details Pay $21.75 - $29.25 an hour Job type Full-time Required High School Diploma/GED 0 – 1 year of experience providing administrative support Experience working in a fast-paced and high-volume work environment. Ability to multitask and manage priorities efficiently Proficient in utilizing computer software, particularly Microsoft Office Suite Proactive “self-starter” with a strong attention to detail. Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels, including executive leadership. Notice to Recruiters and Staffing Agencies: KidZone Party Rentals has an internal talent acquisition department and designated career site for individuals looking to join our team. KidZone Party Rentals will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to KidZone Party Rentals, in any capacity will be considered property of KidZone Party Rentals. KidZone Party Rentals will not pay a fee for any placement resulting from the receipt of an unsolicited resume. KidZone Party Rentals is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law.

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