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Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following... • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company., • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry., • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution., • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process., • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Documenting client communication and resolution efforts via internal ticketing system., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Maintaining compliance with all company policies and procedures., • Other related responsibilities as assigned. Requirements: Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Demonstrated history of taking ownership/accountability of assigned tasks., • Excellent oral and written English communication skills., • Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred., • Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc., • Previous exposure to ticketing systems a plus (Connectwise preferred) Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see . Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will provide technical support to managed services clients in a 24/7/365 environment and will be responsible for the following... • Provides application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments, working on behalf of managed services clients., • Adhering to client service level agreements and team performance goals while prioritizing, resolving and/or escalating issues in accordance with Company policy., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Effectively documenting client communication and resolution efforts via internal ticketing system in accordance with Company standards., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Assists security team in monitoring client environments for suspicious activity/threats and responds quickly to security alerts and incidents in accordance with Company standards., • Complies with all company policies and procedures., • Other responsibilities as assigned. Note: This position is eligible for full remote status for individuals who will work from a home office in state with Managed Solution payroll operations. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our headquarters; working from a remote home office; or reporting to a client site. Requirements: Shift/Availability Requirements: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Demonstrated history of taking ownership/accountability of assigned tasks., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Excellent oral and written English communication skills., • Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies: • Proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., Azure) and virtualization technologies a plus., • Microsoft or other technical certifications highly desired and may be required for employment., • Strong troubleshooting skills in a Windows environment, including desktop and server OS., • Proficiency in Microsoft Exchange and Active Directory, • Proficient knowledge of LAN/WAN administration and troubleshooting proficiency including DHCP, DNS, VLAN's, firewalls (Fortigate Manager), NAT, wireless technology. The ability to configure switches is a plus., • Basic knowledge of Cybersecurity, Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc., • Previous experience working within ticketing systems required (Connectwise preferred), • Previous experience working in Managed Services Operations Center, • Apple/Macintosh/iPhone/iPad experience a plus Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see . Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. Compensation & Benefits* Base Wage Range: $24.00 to $30.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs), • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job DescriptionJob Title: Technical Support Specialist Location: Onsite (San Diego, CA 92130) About the Role: Under the supervision of the IT Manager, the Technical Support Specialist provides entry‑level to intermediate technical support for hardware, software, operating systems, and infrastructure equipment for firm personnel. This role supports a professional services environment and requires strong customer service, communication skills, and attention to detail. Key Responsibilities: • Respond to end‑user requests for technical support via phone, email, ticketing system, and in person., • Provide day‑to‑day support for Microsoft Windows 11, Microsoft 365, and standard office productivity applications., • Support infrastructure and endpoint environments within an Active Directory and multi‑site network., • Build, configure, deploy, and maintain firm workstations, laptops, mobile devices, and peripherals., • Assist with user account management, onboarding, offboarding, and access changes., • Troubleshoot hardware, software, printing, and connectivity issues in a timely and professional manner., • Communicate technical information clearly to non‑technical users., • Document issues, resolutions, and procedures as required., • Participate in miscellaneous IT projects and initiatives as assigned., • Department: Information Technology, • Reports To: IT ManagerSkills & Qualifications:, • Minimum 1 year of experience in an IT helpdesk, desktop support, or technical support role., • Experience supporting a legal or professional services environment is a plus., • Familiarity with:, • Microsoft Windows operating systems, • Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive), • Active Directory user and computer management, • Basic networking concepts (LAN/WAN, VPN, printers), • Technical training or certifications a plus (e.g., CompTIA A+, Network+, Microsoft certifications)., • Strong verbal and written communication skills., • Excellent organizational skills with the ability to prioritize and learn quickly., • Hourly: $24/hour - $30/hourWe offer a competitive salary, bonus opportunities, and a comprehensive benefits package, including on-site gym facilities, health insurance, paid time off, and a 401(k) plan with company match, along with a collaborative and supportive work environment. About the Firm: Pettit Kohn Ingrassia Lutz & Dolin PC is a growing civil litigation law firm dedicated to delivering exemplary client service while fostering a collaborative and professional workplace for its employees. Apply Now! If you are motivated to deliver quality results, thrive in a fast‑paced environment, and enjoy working with great people, we encourage you to apply. Please apply directly or send your resume and application details to . #LI-Onsite Powered by JazzHR 2lZo1wsJdA

Job Description:\n\nDescription: Essential Duties/Responsibilities: As a member of the Cloud/Customer Support Representative (CSR) team within Managed Services, the Cloud Support Technician serves as the primary technical and ticket classification resource for Microsoft 365 and Azure cloud support across CSP Only customer environments. This role owns end-to-end triage, resolution, and escalation management for inbound cloud support tickets, administering customer Microsoft tenants directly via delegated access (GDAP/DAP) through Microsoft Partner Center to resolve customer issues, including escalations from other team members. A key function of this role is accurately parsing incoming requests — distinguishing technical support needs from licensing requests, confirming available access, and routing tickets to the appropriate team or board before proceeding to resolution, along with successful resolution of the customer request. In addition to direct ticket ownership, the Cloud Support Technician provides technical guidance, quality assurance review, and skills development support to CSR L1 and L2 team members, and serves as a backup resource to the Cloud/Licensing team as operational needs require. They will be responsible for the following: Cloud Support & Ticket Management Ticket Triage & ResolutionTriage, prioritize, and resolve inbound cloud support tickets across the Microsoft 365 and Azure environments in alignment with defined SOPs, SLAs, and escalation matrixPrior to advancing a ticket, parse out the actual customer request (e.g., technical support vs licensing); establishing whether the company has the necessary access (e.g., GDAP/admin credentials) to support the customer request; and determine steps previously taken by the customer Point of Contact to address the issue, prior to routing request to appropriate team/board or proceeding to resolutionResolve a broad range of technical requests related to Microsoft 365 licensing and identity, including license assignment and reclamation, MFA and password resets, distribution list management, and license offboarding for end-user terminationsCreate linked tickets as needed to facilitate internal licensing requests from the help desk or other teams, routing to the Cloud/Licensing team for fulfillmentAdminister and troubleshoot advanced Microsoft cloud configurations including Microsoft Entra ID, Conditional Access policies, Intune device compliance, and the Microsoft Security Stack (Defender, Purview, Sentinel)Leverage internal knowledge bases, AI-assisted tooling, and vendor resources to drive efficient, within-scope issue resolution and reduce escalation volume Scope Management & Customer CommunicationClearly communicate with customers when issues fall outside the scope of included support servicesAdvise customers on available resolution pathways (Time & Materials or Microsoft support ticket) and associated costsEnsure receipt of approval from the appropriate customer point of contact (POC) prior to engaging services that incur additional costsSet clear expectations regarding scope of service and escalation timelines Cloud Support Board & Queue ManagementProvide oversight to help manage and monitor Cloud Support ticket boards, reviewing triage statuses and ensuring tickets are moving through the resolution process per SLAsCommunicate with appropriate internal parties to keep tickets on track and ensure timely resolution or escalationAct as a backup to the Cloud/Licensing team for CSP/Cloud Licensing needs as required, including licensing adds and account-level changes within the Microsoft tenant as needed Customer Communication & EscalationCommunicate clearly with customers regarding the status of their request, scope of available services, and resolution optionsWhere the company does not have the necessary access or the issue exceeds the scope of included services, advise the customer on available resolution pathways (Time & Materials or Microsoft support ticket) and associated costsObtain approval from the appropriate customer point of contact (POC) before engaging services that incur additional costsFollow company SOPs, SLAs, and escalation matrices to determine when to escalate to a Microsoft support case, and manage those open cases through resolutionSet clear expectations with customers regarding scope of service, timelines, and next steps throughout the ticket lifecycle CSR Team Support, Training & QA Technical Escalation & MentorshipServe as the first point of technical escalation and primary subject matter resource for the CSR team on all CSP/Cloud Licensing and Ticket ProceduresProvide real-time guidance and support to CSR L1 and L2 team members on cloud licensing issuesCross-train CSR L1 and L2 team members on ticket triage and routing procedures, including use of the company AI tool for customer Q&A and access verification stepsProvide shadowing opportunities and hands-on guidance for CSR team members and new hires as the distributed cloud licensing service model is implemented Training & Knowledge DevelopmentCollaborate with the CSR/Cloud Support Supervisor and Director of Cloud + Procurement Services to develop training materials on current SOPs, to support onboarding and the transition to a distributed service modelConduct shadowing sessions and provide hands-on support for CSR L1s, L2s, and new hires on cloud ticket procedures for technical and licensing-related servicesContribute to internal knowledge base articles and documentation to improve team efficiency and consistency Quality AssurancePerform ticket review and QA to ensure CSR team members are resolving and documenting cloud licensing tickets in accordance with company SOPs and service standardsIdentify trends or recurring issues and surface recommendations to the CSR/Cloud Support Supervisor Process & DocumentationCreate and manage tickets in ConnectWise ticketing system in accordance with company processes and SLAsDocument time and all customer interactions, troubleshooting steps, and technical resolutions in ticketsOn occasion generate customer reports for monthly billing processes as neededCommunicate technical information clearly and effectively to both technical and non-technical audiencesMaintain a high degree of professionalism, confidentiality, and integrity while accessing client systems and supporting mission-critical environments General ResponsibilitiesMaintain strict confidentiality and security protocols when accessing client systemsParticipate in continuous learning and professional development activitiesCollaborate effectively with cross-functional teamsAdhere to all company policies, procedures, and security standardsPerform related functions as assigned by supervisor Requirements: Education and Work Experience Requirements:An associate’s degree in computer science or related field, or 2+ years of technical support experience with Microsoft 365, Azure, or cloud licensing environments preferred. 1+ year of customer service experience in a process-oriented environment required. Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or helpdesk environment is strongly preferred.Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.Demonstrated history of taking ownership/accountability of assigned tasks.Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.Excellent verbal and written English communication skills along with exceptional interpersonal skills.Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies:Proficiency in Microsoft 365 administration and troubleshooting required. Working knowledge of Azure, Microsoft Entra ID, Intune, Exchange Online, Teams, SharePoint, and Microsoft Security solutions highly desired.Experience with Microsoft CSP/Cloud Licensing models, license assignment, and Microsoft Partner Center resources strongly preferred.Demonstrated ability to leverage AI-assisted tools (e.g., Copilot, chatbots) and available knowledge bases for independent research and troubleshooting prior to escalation.Working knowledge of Multi-factor Authentication, Microsoft Entra ID (Azure AD), Exchange Online, Intune, and Microsoft SecurityMicrosoft or other technical certifications (AZ-900, MS-900, MD-102, SC-900, CompTIA A+, Network+) highly desired and may become required for continued employment.Proficient troubleshooting skills in a Windows environment, including desktop OS, Microsoft 365 applications, and cloud services.Knowledge of cybersecurity concepts, endpoint protection platforms (SentinelOne, CrowdStrike), and network monitoring tools (LogicMonitor, PRTG) a plus.Previous experience working within ticketing systems preferred (ideally ConnectWise).Apple/Macintosh/iPhone/iPad troubleshooting experience a plus. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution LLC is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. Compensation & Benefits* Base Wage Range: $26.00 to $28.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks:PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ 40 hours of Sick Time per calendar year401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 $100K Life/AD&D policy provided for all employees, free of charge! Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! $80/Month Cell Phone + Internet Reimbursement *All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking. Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company. Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution LLC participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see .

A global IT services company is looking for a skilled technician to provide remote desktop support and troubleshoot issues for Windows, iOS, and Mac users.

ResponsibilitiesProvide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDISolving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software componentsProvide support in enrolling the iOS devices in MDM (JAMF)

This Desktop Support Technician will be a hands-on, in-person problem solver working alongside a tight-knit IT support team on-site in a customer facing role. Insight Global is hiring a Desktop Support Technician to join their team in San Diego. The role includes white-glove customer service support

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at North Island as one of the key members of the Field Services team. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also s

Performs administrative functions to support the Property Management Team assuring a high level of professionalism including timely response to and resolution of any tenant requests or concerns. Provides administrative support, including phone calls, typing, scheduling meetings/events, filing and di

IT Provider Portal Testing Specialist (Remote)About the job IT Provider Portal Testing Specialist (Remote)What are my Key Responsibilities?Creates a test approach, identifying scope of testing with risk-based approach for each feature or scope of work in a project effort identifying test environment

The Technical Support Specialist is a critical position within the RED Product Support team that delivers RED customers the support they need through multiple communication channels including support tickets, and phone calls while providing the best possible customer service experience. The Technica

A support services company is seeking a Technical Support Rep to assist customers with information systems issues remotely. The ideal candidate will have 1-3 years of customer service or technical support experience and a high school diploma.

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Previous experience in a bilingual technical support environment. Job Title: Senior Helpdesk Technician – AI Business Systems Support.

Training, Support, & ReportingDevelop and maintain HubSpot native dashboards and reports that track funnel performance and attribution, provide reporting on data hygiene, compliance (opt-out/Do Not Contact), and system performance, train and support Marketing and Sales resources on HubSpot best prac

This is a great opportunity to work alongside experienced professionals who are ready to help you advance your career and support your development. Perform contract negotiation, prepare Request for Equitable Adjustments, and support DCAA audits. Ability to support project management.

The Office Administrator plays a critical role in providing administrative support to our Service Center or Department, encompassing essential tasks such as billing, collections, robust customer service, purchasing, report generation, analysis, inventory control, payroll updates, and overseeing ship

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as

Pay Rate: $27-29/HR Hours: M-F 7am - 3:30pm Location: 4224 Campus Point Dr, San Diego.Overview of Work Environment/Client Nuances: Work environment includes a shipping/receiving dock where packages will be received.Resource's typical working day:.Majority of duties will be around shipping and receiv

A prominent healthcare technology provider is seeking a Sr HubSpot Administrator to manage HubSpot configurations and governance.The successful candidate will oversee data management, build marketing workflows, and ensure compliance with data regulations.With remote work flexibility and a salary ran

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential.

Frequent contact with all levels of employees, office support personnel and outside vendors, IT personnel and PeopleSoft support is expected. Actively participates in identifying opportunities and implements process and procedure improvements to increase efficiency and to support payroll operation c

This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment. Provide first-level support for common issues including:. Escalate complex issues to higher-level support or application teams as neede

Support endpoint protection, mobile device management, and compliance monitoring tools. Support document management, data security procedures, and proposal/project documentation needs. Advanced knowledge of Microsoft Windows Server and desktop environments (2016 or later), including Active Directory

Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment and ability to acknowledge, advocate and support the efforts to dismantle structural racism and divisive biases based on race, ethnicity, s

A leading aerospace firm in San Diego is seeking a Senior Systems Administrator to maintain and secure their information technology infrastructure.The ideal candidate will have over 5 years of experience in information systems, including strong knowledge of Microsoft environments and cybersecurity c

Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the preparation and delivery of goods or services. Perks of the role may include competitive weekly pay, flexib

The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organization. We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The IT Support Specialist will be

A leading technology firm is seeking a Secret cleared Systems Administrator to support the US Navy in San Diego, CA. Salary ranges from $90,000 to $125,000 annually, with responsibilities including managing network security and providing IT support.

Position provides administrative support to the Service Center/or Department in the areas of billing, collections, customer service, purchasing, report generation and analysis, inventory control, payroll, shipping and receiving. Provide administrative support including preparing and sending document

Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Provide lifecycle system support, including integration and deployment a

The IT Support Specialist will be responsible for providing technical assistance and support to our staff and ensuring the smooth operation of our IT systems. Key Responsibilities: - Provide technical support and troubleshooting for hardware, software, and network issues - Install, configure, and ma

Qualifications Must-Have 3+ years in IT helpdesk, customer support, HR operations, or admin/facilities support. For any help or support, reach out to: support@mercor. Grade agent performance in handling complex scenarios across IT support , customer support, HR operations , and facilities.

Provide supplementary Help Desk support for end-user applications and assist with website content and newsletter e-blasts.