Administrative Assistant - Floater
4 days ago
San Diego
Job Description Administrative Assistant - Floater Village Health Center (FQHC) | Administrative & Patient Support Role At Father Joe’s Villages, access to compassionate, coordinated care is essential for individuals and families to receive the support they need. Our Village Health Center provides comprehensive medical, dental, behavioral health, and substance use services. The Administrative Floater ensures operations run smoothly across departments, helping patients access care efficiently while maintaining a welcoming and respectful environment. The Role As an Administrative Floater, you will provide flexible, cross-departmental support, helping patients, providers, and staff navigate healthcare and administrative processes. You will work across multiple Health Center programs—including Medical, Dental, Behavioral Health, Referrals, Medical Records, and Outreach & Enrollment—to ensure continuity, accuracy, and excellent service. This is a role for someone adaptable, detail-oriented, and energized by supporting patient-centered care in a dynamic environment. Your Role in Supporting Patient Care • Provide patient-centered service by greeting patients and supporting check-in, registration, and appointment workflows across multiple Health Center departments., • Verify and document patient demographics, insurance, and eligibility in the electronic health record (EHR); assist with billing, sliding scale, and enrollment forms as needed., • Respond to and process requests for information, subpoenas, court orders, and other releases in a timely manner, following HIPAA and legal requirements., • Track and follow up on all incoming and outgoing health information documents to ensure timely communication of patient records and closure of referral loops., • Verify insurance benefits and eligibility via insurance portals or phone to ensure accurate billable services., • Follow up on missing documentation and obtain authorizations when necessary; schedule specialty care, diagnostic studies, Durable Medical Equipment (DME), or other ancillary services to ensure patients receive proper access to care., • Maintain accurate medical records and assist with indexing, scanning, and health information management in compliance with HIPAA and legal requirements., • Collaborate with internal teams and external partners to support continuity of care and smooth program operations. Minimum Qualifications • Associate degree or Medical/Dental Office Administration certificate or at least 3 years of equivalent experience in healthcare or administrative support., • At least 2 years of experience using a medical or dental electronic health record (EHR) system (such as EPIC, eClinicalWorks, NextGen, etc.)., • Minimum 1 year of experience verifying insurance eligibility and benefits (including Medi‑Cal, Medicare, or commercial plans)., • Working knowledge of medical terminology., • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)., • Strong organizational skills, attention to detail, and ability to manage multiple priorities., • Ability to communicate professionally and respectfully with patients, staff, and external partners., • Understanding of HIPAA privacy laws and commitment to patient confidentiality., • Bachelor’s degree in healthcare, social services, public health, or a related field (preferred but not required)., • Strong patient‑centered approach with a commitment to excellent service., • Comfortable working in a fast‑paced, multi‑department healthcare environment., • Excellent problem‑solving, prioritization, and communication skills., • Experience collaborating with teams and external partners to support access to care., • Professional demeanor, discretion, and respect when handling sensitive information., • Experience with EPIC or similar EHR systems (preferred)., • Knowledge of Medi‑Cal, Medicare, managed care plans, insurance guidelines, CPT/ICD‑10 coding, and referral authorization processes (preferred). This is a full-time position, typically 40 hours per week, scheduled Monday through Friday. Work hours may vary slightly based on client needs, housing appointments, or program requirements. Compensation & Benefits Pay is based on experience, qualifications, and internal equity. The anticipated starting pay range for this role is $23.90 to $26.80 per hour. Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being. Why Join Father Joe’s Villages Join an organization deeply rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Make a meaningful impact by supporting individuals and families as they transition from homelessness to housing stability. Work alongside a collaborative, mission-driven team committed to holistic, trauma-informed care. Grow your skills in case management, housing stability, and client advocacy within a respected community organization. Conditions of Employment Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other requirements relevant to the role. These checks are conducted following a conditional offer of employment. Equal Employment Opportunity Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.