HVAC Service Manager
1 day ago
Phoenix
Job Description NOW HIRING! Karber Corporation (K CORP) is a full-service mechanical and plumbing contractor serving a wide range of industries including data centers, healthcare, manufacturing, education, aviation, commercial offices, and hospitality. We believe talent comes from all walks of life—and that ambition and hard work are the only prerequisites to success. Whether your goal is to become a master tradesperson or the president of the company, there are no limits to what you can achieve at K CORP. We are seeking a dynamic and experienced HVAC Service Manager to lead our HVAC service operations in the Phoenix, Arizona region. This is a high-impact leadership role responsible for overseeing daily operations, driving financial performance, developing team members, and aligning service delivery with our strategic goals. The ideal candidate is a proactive leader with a passion for operational excellence, team development, and customer satisfaction. WHAT WE OFFER: • Competitive salary, • Comprehensive benefits including Medical, Dental, Vision, Life & AD&D, and Disability, • 401(k) retirement savings with Employer Match Contribution, • Employee Discount Program(s), • Employee Assistance Program (EAP), • Paid Time Off, • Paid Holidays, • A collaborative work environment, • We do what’s right: Being ethical and transparent every step of the way., • We show up: Fully for our customers, our business, and each other, every single time., • We take pride: In bringing buildings to life., • We own our actions: And deliver on our promises., • We stay true: Embracing relentless growth and fostering unstoppable collaboration., • Supervise, train, and support HVAC service technicians, • Assist dispatch to schedule service calls efficiently, • Review Job Work Orders, Invoices, and Projects for accuracy, • Ensure all work complies with local, state, and federal regulations, • Maintain high levels of customer satisfaction through quality service and communication, • Monitor inventory, tools, and equipment, • Manage escalated customer issues and resolve conflicts, • Collaborate with sales and installation teams to ensure seamless operations, • Track KPIs and prepare performance reports Team Development • Attract, onboard, and nurture talent to support team growth and succession planning., • Deliver continuous coaching and feedback to elevate team performance and leadership capabilities., • Cultivate cross-location collaboration to share best practices and leverage collective expertise., • Oversee comprehensive training programs for both teams and individuals, utilizing performance reviews and technical training to foster development. Strategic Communication • Maintain transparent and proactive communication with the Operations Manager and leadership team., • Ensure major decisions align with company values, and goals and are communicated effectively., • Champion a unified decision-making approach, avoiding location-based divisions. Cultural Advocacy • Champion company values by fostering unity, collaboration, and shared accountability., • Exemplify integrity, ownership, and professionalism in every interaction., • Cultivate a high-trust environment that drives continuous improvement and operational focus., • Inspire your team by leading with passion and dedication, creating an environment where everyone feels empowered to excel., • Drive innovation and continuous improvement, encouraging your team to push boundaries and achieve their best., • Foster a culture of excellence where every team member is motivated to contribute to the company's success and grow professionally. WHAT WE ARE LOOKING FOR: Requirements: • 10+ years of HVAC experience, with at least 2 years in a supervisory or management role, • Valid HVAC certification and driver’s license, • Strong knowledge of HVAC systems, diagnostics, and repair, • Excellent leadership, communication, and organizational skills, • Proficient in-service management software and Microsoft Office, • Ability to work in a fast-paced environment and manage multiple priorities, • EPA Universal Certification preferred, • Strong understanding of HVAC codes, safety regulations, and best practices, • Experience with budgeting, cost control, and resource planning, • Ability to mentor and develop technicians at all skill levels, • Strong problem-solving skills and attention to detail, • Customer-first mindset with a commitment to service excellence, • Ability to analyze performance metrics and implement improvements, • Familiarity with CRM systems and digital scheduling tools Required Skills: • Experience in the HVAC trade industry., • Familiarity with the Service Titan or equivalent (EOS) software ., • Proficiency with service management or ERP systems., • Ability to work independently, and as a team member., • Professional demeanor and solid interpersonal skills., • Strong business ethics., • Excellent organizational and time management skills., • Positive, personable, and detail oriented., • Effective communication across multiple platforms and levels. Additional Skills: • Proficient in Microsoft Excel, Word, Teams, Bluebeam, and Outlook., • Strong multitasking abilities., • Excellent verbal and written communication skills., • Proficient in data entry. WHY COME TO WORK AT KARBER CORPORATION? If you are passionately committed to building strong teams while maintaining the highest standards, K CORP offers an enthusiastic and supportive environment where leaders can thrive, make impactful contributions, and shape the future of our business. Join us to advance your leadership career in a company that values trust, accountability, and operational excellence. We eagerly invite you to apply and become a part of our K CORP dynamic team!