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Home Instead is a home care company that values passion and rewards caregivers with competitive benefits. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion. We call our caregivers Care Professionals (Care Pros) because they are true experts at helping older adults live better lives. They play a key role in our mission by building real, caring relationships and providing kind care that helps our clients stay healthy, safe, and happy at home. We really appreciate the hard work our Care Professionals do, and we show it every day. At Home Instead, you'll have all the tools and support you need to do well in your job. Working with us is not only rewarding, but we also offer good pay, benefits for those that qualify, and a schedule that works for you. • $15.25-$16.00/hr - weekly pay & direct deposit, • $700 caregiver referral program, • Sick leave accrual opportunities and paid training, • Paid holidays at 1.5x your rate, • Medical/Dental/Vision benefits, based on eligibility*, • 401k matching, based on eligibility*, • Mileage reimbursement (in-visit travel and between same-day visits), • Opportunity for continuous learning, • Foster relationships with clients through companionship and compassionate caregiving., • Assist with meal preparation and perform light housekeeping duties., • Provide personal care services, including assistance with grooming, bathing, restroom use, and managing incontinence., • Fast job placement for qualified candidates., • Dedicated support from our passionate team, available 24/7., • Leverage our industry-leading mobile app for real-time updates on client needs, schedule management, and earnings tracking., • Minimum of 6 months of paid professional caregiving experience (non-family) OR be a CNA, HHA, LVN/LPN, or RN, • Must have a valid driver's license, • Willing and able to work at least two weekly shifts with the same client(s) to provide consistent care and build strong relationships, • Have basic English speaking, reading, and writing abilities (Bilingual or multilingual individuals are encouraged to apply), • Complete any necessary compliance, license, or registration requirements, • Full-time, part-time, • Monday to Friday

We are seeking a Caregiver to join our team.

Job DescriptionAre you a Certified Medical Assistant looking to make a meaningful impact in patient care? Join our growing team where your skills will be valued, your growth supported, and your days full of purpose.APEX Placement and Consulting has partnered with an exciting company in Dearborn, MI looking to add a Certified Medical Assistant to their already amazing team. Their primary responsibility will be to support physicians and healthcare providers by performing both clinical and administrative tasks to ensure efficient, high-quality patient care. Keep reading for more details!What’s in it for you: • 1st shift opportunity – Monday to Friday from 8:30am-5pm, • Competitive hourly rate ranging between $18-$20/hr. depending on experience, • Direct Hire position - you'll be hired on directly with our client!, • Amazing benefit package once hired in permanently, • Medical, Dental and Vision, • 401K, • Paid vacation What your day will look like:, • Prepare patients for examinations and procedures by taking vital signs, medical history, and documenting patient concerns., • Assist physicians during examinations, minor surgeries, and diagnostic testing., • Administer medications and injections as directed by the provider., • Perform routine laboratory tests, phlebotomy, EKGs, and specimen collection., • Maintain accurate and up-to-date patient records in the electronic health record (EHR) system., • Schedule patient appointments, manage follow-up communications, and assist with referrals., • Ensure cleanliness and sanitation of exam rooms and medical equipment., • Educate patients on medication instructions, preventive care, and follow-up needs., • Adhere to HIPAA regulations and maintain patient confidentiality at all times., • Support general front desk operations, including answering phones and checking in/out patients, as needed. What we are looking for:, • High school diploma or equivalent required., • Completion of an accredited Medical Assistant training program., • Current Certified Medical Assistant (CMA) certification., • Current BLS (Basic Life Support) certification., • Previous experience in an Orthopedic medical setting is a plus.At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

Job DescriptionDescription: A One-on-One Aide is assigned to a specific student whose disabilities are of such magnitude to require individual support throughout the school day (typically moderately- to severely- cognitively impaired, autistic, or physically/medically disabled students.) The student’s disabilities may involve limitations on mobility, intellectual deficits, self-care, or other special needs. Assist a specific student in the regular education environment, under the direction of a building team composed of regular and special education staff. The team is responsible for identifying specific job tasks to be performed by each Aide in relation to the assigned student. Supervision is provided cooperatively by the general education and special education teachers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. • Provides assistance to a specific eligible student with a disability when the individual educational planning team (IEPT) determines that additional assistance is necessary to support the student in a lesser restrictive general education classroom or community-based setting., • Implements accommodations and modifications related to classroom activities based on needs identified in the student’s IEP., • Promotes social acceptance and interaction with general education peers., • Promotes student independence in learning activities, completing classroom assignments and interacting with peers., • Assists general and special education teachers in implementing daily lessons., • Assists in implementing behavior intervention strategies., • Completed at least 60 hours of credit toward a college diploma; or, • Obtain an associate’s (or higher) degree; or, • Basic reading, writing, and communications skills as acquired through a high school diploma or its equivalent., • Depending on the disabilities and/or special needs of the student to which the Aide is assigned, may need be able to perform physical tasks such as lifting or restraining the student; may need to be mobile to assist the student with mobility; may need to assist the student with self-care such as toileting and feeding., • Demonstrated proficiency in a teaching/tutoring capacity., • Evidence of successful experience in student and parent relations and in supporting students with special needs.

Assists with daily dental and oral care, required baths, dressing and hair and nail care. Corewell Health is offering up to $1500. Responsible for providing direct resident care, performing specified nursing procedures and providing a clean, safe environment under supervision of a Registered Nurse o

The Oncology Care Associate II is a member of the patient care delivery team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and fami

Job DescriptionSalary: Up to $23 per hour, based on experience Seeking a qualified Lead Certified Medical Assistant (CMA) to assist with Care Team leadership responsibilities as well as assisting providers in the examination and treatment of patients. The Lead MA ensures the efficiency of patient flow and quality of care during clinic hours. Assists with ensuring department goals are met and service excellence is achieved. Responsible for the training of new hires. Serves as a liaison between Medical Director & Practice Manager and other clinical staff working in collaboration with other departments. The LMA also serves as the vaccine coordinator who is responsible for ensuring all vaccines are ordered, stored, recorded and handled correctly. The ideal candidate will have be proficient in both English and Spanish (Bilingual preferred, not required). The ideal candidate will have be proficient in both English and Spanish (Bilingual preferred, not required). This full time, direct hire opportunity includes aComprehensive Benefit Program: • 15 Paid holidays per year, plus paid bereavement and paid jury duty leave (effective immediately), • Generous Paid Combined Vacation, Sick, and Personal Leave (Available after 30 days), • Health, Dental, & Vision Coverage (No employee cost for single BlueCross Network, Delta Dental & Vision, all available after 30 days), • Agency paid Life Insurance (Available after 30 days), • 403(b) 50% Match Program up to $5,000 annually (eligible after 30 days) Current ClinicSchedule Day Shift Operations: Monday through Friday, from 8:30 am to 4:30 pm OR from 9:00 am to 5:00 pm. Clinic hours may be expanded on one day per week, (either Wed or Thurs) with two shifts either from 7:00 am to 3:00pm OR from 11am to 7:00 pm Essential Administrative Dutiesand Responsibilities: • Facilitate orientation of new Medical Assistant staff/externs by providing oversight, completing skills checklist, and coordinating schedules, • Monitor Medical Assisting team productivity, • Assist in facilitating flow of patients, • Coordinate staff schedules to assure that all provider teams have adequate staffing, • Assist with Immunization coordination including:, • Inventory of vaccines to include ordering and maintenance of stock, • Entering new vaccine lot numbers into RPMS and MCIR, • Monitor vaccine logs for completeness, • Ensure accurate data entry of vaccines into EHR and MCIR, • Ensure Vaccine Information Sheets are up to date and distributed to clients, • Use RPMS system to run regular reports identifying clients due or past due, • Complete IHS Immunization reports, • Organized Vaccine Clinics specifically in conjunction with COVID-19 activities., • Responds to patient telephone inquiries by evaluating and responding to the patient's problems and questions., • Identify and participate in quality improvement activities, • Monitor and ensure daily departmental opening and closing procedures are followed, • Monitor inventory of medication and supplies stored on-site, • Monitor department logs, complete required inspections, changing sharps containers, • In collaboration with the Practice Manager, participate and/or facilitate routine morning huddles, • Work to resolve conflicts among team members, • In collaboration with Medical Director/Practice Manager, take necessary disciplinary measures, • Assist with issues involving the medical office during office hours and outside of office hours via phone, • Assist Practice Manager with performance evaluations of Medical Assistants, • Assist Practice Manager with reporting requirements to include board reports and grant/contract reports, • Coordinate with interdisciplinary team to review clinic utilization, • Provides information and recommendations to the Medical Director and Practice Manager regarding the need for formulation and/or modification of policies and procedures related to the delivery of health care services, • Attend trainings or meetings as directed, • Schedules off-site appointments with specialists. Clinical Duties- • Assist with patient admission by greeting and escorting patient to the examination room, • Interviews patients for chief complaint and obtain vital signs, • Assists with patient examination and treatment as directed by medical provider(s)., • Administers injections or treatments and performs routine laboratory tests., • Collects and prepares specimens from patients for testing and performs routine laboratory tests on samples., • Administers specified medication or vaccination, orally or by subcutaneous, intermuscular or intradermal injection, and notes time and amount in patients' charts., • Observes patients and reports adverse reactions to medication or treatment to medical provider(s)., • Promote a positive work environment in which team members willingly assist each other, • Ensure confidentiality of all client specific information and data in accord with federal and state guidelines, • Adhere to a professional code of conduct and applicable federal and state laws/regulations, • Exercise responsibility for maintaining a clean and safe work environment, • Other duties as assigned, • The above duties and responsibilities are not an all-inclusive list but rather general responsibilities that will be subject to change based on organizational needs and/or as deemed necessary by the supervisor Education/Experience:High school Diploma required. Current certification for Medical Assistant required. Minimum of two years experience as a Lead Medical Assistant. Experience in leading and training. Experience with MCIR and immunization management. Bilingual in Spanish a plus. Current BLS certification required (must be obtained in 30 days of hire) Additional Qualifications: • Must be self-directed., • Must be able to maintain confidentiality, handle crisis and tolerate stress professionally., • Valid MI license; other credential or licenses must be kept current and consistent with applicable regulations., • Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary., • Ability to promote an alcohol, tobacco and drug-free lifestyle., • Ability to apply proficient understanding to carry out instructions furnished in written, oral or diagram form., • Ability to read and comprehend simple instructions, short correspondence and memos. Other Requirements:Familiarity and/or experience working with the Native American community; respect for and knowledge of traditional, cultural and spiritual practices of a diverse Native American community, as well as an ability to work with other racially, culturally and ethnically diverse populations. Work Environment/Physical Demands:The characteristics and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is often required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NATIVE AMERICAN/AMERICAN INDIAN PREFERENCE IN HIRING WILL BE APPLIED AS DEFINED IN THE INDIAN PREFERENCE ACT (TITLE 25, U.S. CODE SECTIONS 472 AND 473).

Job DescriptionAre you passionate about making a difference in patients' lives through compassionate care and technical expertise? We are seeking a dedicated and skilled Allied Healthcare Professional's to join our dynamic healthcare team. If you're driven by a commitment to patient well-being and are ready to work in a fast-paced, rewarding environment, we invite you to apply and become a valued member of our healthcare team Position: Technicians and Technologist needed Various Schedules: AM & PM Shifts What You'll Do: In this role, you will provide essential support in patient diagnosis, treatment, and rehabilitation, collaborating closely with physicians, nurses, and other healthcare professionals. Whether you specialize in diagnostic imaging, laboratory work, rehabilitation, or patient care, your contributions will play a crucial role in delivering exceptional healthcare services. Each specialty within allied health requires different certifications and specific technical skills but overall focuses on supporting medical teams in diagnosis, treatment, rehabilitation, or administrative tasks. Why Join Us: • Professional Growth: Expand your nursing proficiency and knowledge while experiencing a range of cases and scenarios that enrich your career journey., • Adventurous Opportunities: As a Travel Registered Nurse, you will have the chance to explore diverse locations across the United States. Expand your professional horizons while enjoying the adventure of new environments. Assisting in diagnosis: * • Operating equipment like X-rays, MRIs, or ultrasound machines (radiology technicians, sonographers)., • Laboratory work: Performing blood tests, urine tests, or other lab work (lab technicians)., • Physical therapy: Assisting in the development and execution of physical therapy treatments (physical therapy assistants). Direct patient care: * • Assisting with patient mobility, bathing, feeding, or monitoring vital signs (patient care technicians, certified nursing assistants)., • Education and counseling: Providing patient education on treatments, conditions, and medications (health educators, dietitians)., • Rehabilitation support: Assisting patients in rehabilitative activities to improve mobility and function (occupational therapy assistants). Maintaining patient records: * • Ensuring that accurate medical documentation is up to date (medical record technicians)., • Scheduling and coordination: Arranging appointments, tests, or procedures for patients (medical office assistants). Billing and coding: * • Handling insurance claims and medical billing using appropriate coding systems (medical billers and coders)., • Operating specialized equipment: Such as in radiology, sonography, respiratory therapy, or anesthesiology. Sterilizing instruments: * • Ensuring that all medical instruments and environments are sterile (surgical technologists). Respiratory therapists: * • Provide breathing treatments and manage ventilators. Pharmacy technicians: * • Assist pharmacists in dispensing medications and providing information to patients. Requirements Authorized to work in the US without sponsorship This is NOT a Virtual/Remote position. Confirm you are willing to travel, if not already a local, to Texas, Louisiana, Tennessee or Arkansas Must have Certification applicable to the Medical Technician Specilaity English Equal Opportunity Employer Hire Energy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requisition #cm0gvsmvy2f1l0pnqys2tkgkl

Job Description Company: Quality Home Care Michigan Location: Oakland, Michigan I. Position Purpose The Caregiver / Home Care Aide provides non-medical, in-home support and assistance with Activities of Daily Living (ADLs) & Instrumental Activities of Daily Living (IADL) to clients. The primary function of this role is to ensure client safety, well-being, and comfort by delivering compassionate and reliable care according to an established client care plan. II. Duties and Responsibilities The following list of duties is not intended to be restrictive or all-inclusive. The employee may perform other duties as assigned by the supervisor to meet the ongoing needs of the organization. • Personal Care: Assists clients with ADLs/IADLs, including but not limited to, bathing, dressing, grooming, ambulation, transfers, and toileting, while maintaining client dignity and privacy., • Companionship: Provides social and emotional support through conversation, engagement in hobbies, and recreational activities., • Meal Preparation: Plans, prepares, and serves meals and snacks that adhere to the client’s specific dietary requirements and preferences; may provide feeding assistance if required., • Light Housekeeping: Performs household tasks essential to a safe and clean client environment, including laundry, changing linens, dishwashing, and tidying living spaces., • Health Support: Provides medication reminders from pre-portioned containers. Observes, documents, and reports any significant changes in client’s physical condition, behavior, or cognitive status to the supervising Case Manager., • Transportation & Errands: Accompany transportation to medical appointments, social activities, or errands such as grocery shopping using either a personal or client vehicle., • A. Education & Experience:, • High School Diploma or GED preferred., • Minimum of one (1) year of experience in a caregiver capacity (professional or private) is preferred but not required., • B. Licenses & Certifications:, • Certified Nursing Assistant (CNA) or Home Health Aide (HHA) certification in the State of Michigan is strongly preferred but not required., • Valid CPR and First Aid certification is preferred and may be required within 90 days of hire., • C. Knowledge, Skills, and Abilities:, • Knowledge of personal hygiene, basic nutrition, and housekeeping best practices., • Skill in providing compassionate and respectful care to diverse populations., • Excellent interpersonal and communication skills (verbal and written)., • Ability to maintain client confidentiality and adhere to all HIPAA regulations., • Ability to follow detailed care plans and document services accurately., • Ability to demonstrate patience, reliability, and professionalism in all situations. Successful candidates must meet the following conditions prior to and during employment; this list not intended to be restrictive or all-inclusive: • Must be at least 18 years of age., • Must be legally authorized to work in the United States and complete a Form I-9., • Must complete and successfully pass all mandatory examinations required, • Physical Demands: The employee is frequently required to stand, walk, sit, use hands to handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus., • Work Environment: Work is performed in private client homes. The environment may vary, including potential exposure to pets, household cleaning chemicals, and other domestic allergens. The role requires regular travel within the service area. Powered by JazzHR foI6GUuQpW

Job Description NURSE ASSISTANT (PARTICIPANT CARE ASSOCIATE/PCA) Under the direction of the Center Manager and/or Team Lead/Home Care Coordinator the Participant Care Associate (PCA), provides supportive services to the participant; including but not limited to in the home or community setting, during transport and on appointments, or and in the day health center, under the supervision of the registered nurse. The PCA’s responsibilities for each participant are specified in the PCA/CNA Care Plan. The following statements are intended to describe the essential elements, functions, and requirements of the position. The list should not be taken as an exhaustive list of all responsibilities, duties, and skills required of an individual assigned to this job. SUMMARY OF DUTIES AND FUNCTIONS: • The PCA plan of care is based on the initial and on-going assessments that are performed by a home care RNCM, • The PCA assists in providing and/or maintaining optimal physical and emotional comforts to frail elders, in the participant’s home, community setting, day health center, and dementia unit, and during transport and on appointments., • The PCA assists participants and their families toward achieving maximum self-reliance and independence within their environment, day health center, and dementia unit., • The PCA performs the care or services that are outlined in the individual participant’s Care Plan; any Care Guidelines that are pertinent to the participant’s diagnosis are specified in the Care Plan., • The PCA performs a variety of tasks and services for the participant, including:, • Personal care, • Assistance with activities, • Assistance with meal preparation / feeding, • Assistance with toileting / managing incontinence, • Simple treatments, • Shopping, • Medication reminders, • Laundry services, • Extended hours care, • Homemaking services / chores, • Transportation and off site appointment support, • The PCA is responsible for accurate timely documentation as required by the service area they are supporting; including but not limited to the care and/or services provided on every visit and or encounter, transport and appointment, on the PCA/CNA progress note; the PCA keeps the RNCM and or clinic nurse informed of the participant’s progress., • Immediately reports all customer service complaints, all deviations from set schedule and appointments to supervisor / manager., • The PCA responds to emergency situations in accordance with established policies and procedures., • Working conditions are variable. With exposure to communicable diseases, due to participant environment. There is also potential for exposure to chemicals such as cleaning solutions and medications, • The PCA is supervised monthly in the participant’s home, by the RNCM by direct or indirect supervision. At this time the participant’s satisfaction with the Care Plan and PCA is evaluated, • A joint visit is performed at least annually with the RNCM and the PCA, to observe and evaluate the PCA’s performance in the home, • Driving is required within PACE SEMI catchment area, • The PCA must have reliable transportation available on a daily basis, a current valid driver’s license, must maintain an acceptable driving record, and provide proof of current automobile insurance, • The PCA must have the ability to transfer and assist with moving patients; frequent walking, bending, and lifting of forty (40) pounds or more may be needed in the performance of duties, • H.S. diploma or GED required, • Valid Michigan Driver's license, • Current CPR card required, • Certification is optional though preferred, but must have one (1) year experience with a frail or elderly population, • Experience must be in a long-term care, hospital, or home care setting, • Must have received certificate of completion from a formal training program (Direct Care, Nurse Assistant, Medical Assistant, Patient Care Technician, etc.) outside of PACE SEMI, • The PCA participates in annual, mandatory in-service training and screening, including but not limited to: infection control, TB testing, safety training, and BLS training, • The PCA must possess the ability to establish and maintain interpersonal and interdepartmental relationships, • The PCA shows respect for the physical, spiritual, and well-being of participants and co-workers, • The PCA must have the ability to problem solve and interpret instructions, • The PCA must be able to organize and maintain flexible scheduling to coordinate job responsibilities, • Ability to work sensitively with individuals of diverse ethnic and cultural backgrounds, • Ability to relate to those participants with dementia and/or developmental disabilities, • The PCA must be able to perform duties in an atmosphere of frequent interruption, • Must meet a standardized set of competencies (approval by CMS) after working independently, • PCA competency is monitored and maintained in a variety of ways:, • Initially, through a skills check-off performance evaluation of specific tasks upon hire and orientation to the program, and annually thereafter, • Job related competency in-services including a practicum demonstration and written assessment, • Mandatory in-service training, • Department staff meetings, • Must be medically cleared for communicable diseases and have all immunizations up-to-date after engaging in direct participant contact.

Job DescriptionDescriptionThe primary purpose of our Veterinary Student Externship is to provide a hands-on learning experience for 3rd and 4th year students who are enrolled in a Doctor of Veterinary Medicine program. The program is typically scheduled for 2-week blocks at our hospital. We feel that the students who possess an open mind and a willingness to learn will benefit the most from our externship. Key ResponsibilitiesThe Veterinary Student Extern is responsible for performing inpatient and outpatient medical care under the direct supervision of our veterinary staff. They will be expected to perform in-house diagnostic tests (hematology, chemistry, and radiology) with competence, perform routine client education, and to assist in surgical procedures. Skills, Knowledge, and ExpertiseParticipants in the Veterinary Extern Program must currently be enrolled in an AVMA-accredited Doctor of Veterinary Medicine Program.

Job Description NURSING ASSISTANT (PARTICIPANT CARE ASSOCIATE/PCA) Under the direction of the Center Manager and/or Team Lead/Home Care Coordinator the Participant Care Associate (PCA), provides supportive services to the participant; including but not limited to in the home or community setting, during transport and on appointments, or and in the day health center, under the supervision of the registered nurse. The PCA’s responsibilities for each participant are specified in the PCA/CNA Care Plan. The following statements are intended to describe the essential elements, functions, and requirements of the position. The list should not be taken as an exhaustive list of all responsibilities, duties, and skills required of an individual assigned to this job. SUMMARY OF DUTIES AND FUNCTIONS: • The PCA plan of care is based on the initial and on-going assessments that are performed by a home care RNCM, • The PCA assists in providing and/or maintaining optimal physical and emotional comforts to frail elders, in the participant’s home, community setting, day health center, and dementia unit, and during transport and on appointments., • The PCA assists participants and their families toward achieving maximum self-reliance and independence within their environment, day health center, and dementia unit., • The PCA performs the care or services that are outlined in the individual participant’s Care Plan; any Care Guidelines that are pertinent to the participant’s diagnosis are specified in the Care Plan., • The PCA performs a variety of tasks and services for the participant, including:, • Personal care, • Assistance with activities, • Assistance with meal preparation / feeding, • Assistance with toileting / managing incontinence, • Simple treatments, • Shopping, • Medication reminders, • Laundry services, • Extended hours care, • Homemaking services / chores, • Transportation and off site appointment support, • The PCA is responsible for accurate timely documentation as required by the service area they are supporting; including but not limited to the care and/or services provided on every visit and or encounter, transport and appointment, on the PCA/CNA progress note; the PCA keeps the RNCM and or clinic nurse informed of the participant’s progress., • Immediately reports all customer service complaints, all deviations from set schedule and appointments to supervisor / manager., • The PCA responds to emergency situations in accordance with established policies and procedures., • Working conditions are variable. With exposure to communicable diseases, due to participant environment. There is also potential for exposure to chemicals such as cleaning solutions and medications, • The PCA is supervised monthly in the participant’s home, by the RNCM by direct or indirect supervision. At this time the participant’s satisfaction with the Care Plan and PCA is evaluated, • A joint visit is performed at least annually with the RNCM and the PCA, to observe and evaluate the PCA’s performance in the home, • Driving is required within PACE SEMI catchment area, • The PCA must have reliable transportation available on a daily basis, a current valid driver’s license, must maintain an acceptable driving record, and provide proof of current automobile insurance, • The PCA must have the ability to transfer and assist with moving patients; frequent walking, bending, and lifting of forty (40) pounds or more may be needed in the performance of duties, • H.S. diploma or GED required, • Valid Michigan Driver's license, • Current CPR card required, • Certification is optional though preferred, but must have one (1) year experience with a frail or elderly population, • Experience must be in a long-term care, hospital, or home care setting, • Must have received certificate of completion from a formal training program (Direct Care, Nurse Assistant, Medical Assistant, Patient Care Technician, etc.) outside of PACE SEMI, • The PCA participates in annual, mandatory in-service training and screening, including but not limited to: infection control, TB testing, safety training, and BLS training, • The PCA must possess the ability to establish and maintain interpersonal and interdepartmental relationships, • The PCA shows respect for the physical, spiritual, and well-being of participants and co-workers, • The PCA must have the ability to problem solve and interpret instructions, • The PCA must be able to organize and maintain flexible scheduling to coordinate job responsibilities, • Ability to work sensitively with individuals of diverse ethnic and cultural backgrounds, • Ability to relate to those participants with dementia and/or developmental disabilities, • The PCA must be able to perform duties in an atmosphere of frequent interruption, • Must meet a standardized set of competencies (approval by CMS) after working independently, • PCA competency is monitored and maintained in a variety of ways:, • Initially, through a skills check-off performance evaluation of specific tasks upon hire and orientation to the program, and annually thereafter, • Job related competency in-services including a practicum demonstration and written assessment, • Mandatory in-service training, • Department staff meetings, • Must be medically cleared for communicable diseases and have all immunizations up-to-date after engaging in direct participant contact.

Job Description NURSE ASSISTANT (PARTICIPANT CARE ASSOCIATE/PCA) Under the direction of the Center Manager and/or Team Lead/Home Care Coordinator the Participant Care Associate (PCA), provides supportive services to the participant; including but not limited to in the home or community setting, during transport and on appointments, or and in the day health center, under the supervision of the registered nurse. The PCA’s responsibilities for each participant are specified in the PCA/CNA Care Plan. The following statements are intended to describe the essential elements, functions, and requirements of the position. The list should not be taken as an exhaustive list of all responsibilities, duties, and skills required of an individual assigned to this job. SUMMARY OF DUTIES AND FUNCTIONS: • The PCA plan of care is based on the initial and on-going assessments that are performed by a home care RNCM, • The PCA assists in providing and/or maintaining optimal physical and emotional comforts to frail elders, in the participant’s home, community setting, day health center, and dementia unit, and during transport and on appointments., • The PCA assists participants and their families toward achieving maximum self-reliance and independence within their environment, day health center, and dementia unit., • The PCA performs the care or services that are outlined in the individual participant’s Care Plan; any Care Guidelines that are pertinent to the participant’s diagnosis are specified in the Care Plan., • The PCA performs a variety of tasks and services for the participant, including:, • Personal care, • Assistance with activities, • Assistance with meal preparation / feeding, • Assistance with toileting / managing incontinence, • Simple treatments, • Shopping, • Medication reminders, • Laundry services, • Extended hours care, • Homemaking services / chores, • Transportation and off site appointment support, • The PCA is responsible for accurate timely documentation as required by the service area they are supporting; including but not limited to the care and/or services provided on every visit and or encounter, transport and appointment, on the PCA/CNA progress note; the PCA keeps the RNCM and or clinic nurse informed of the participant’s progress., • Immediately reports all customer service complaints, all deviations from set schedule and appointments to supervisor / manager., • The PCA responds to emergency situations in accordance with established policies and procedures., • Working conditions are variable. With exposure to communicable diseases, due to participant environment. There is also potential for exposure to chemicals such as cleaning solutions and medications, • The PCA is supervised monthly in the participant’s home, by the RNCM by direct or indirect supervision. At this time the participant’s satisfaction with the Care Plan and PCA is evaluated, • A joint visit is performed at least annually with the RNCM and the PCA, to observe and evaluate the PCA’s performance in the home, • Driving is required within PACE SEMI catchment area, • The PCA must have reliable transportation available on a daily basis, a current valid driver’s license, must maintain an acceptable driving record, and provide proof of current automobile insurance, • The PCA must have the ability to transfer and assist with moving patients; frequent walking, bending, and lifting of forty (40) pounds or more may be needed in the performance of duties, • H.S. diploma or GED required, • Valid Michigan Driver's license, • Current CPR card required, • Certification is optional though preferred, but must have one (1) year experience with a frail or elderly population, • Experience must be in a long-term care, hospital, or home care setting, • Must have received certificate of completion from a formal training program (Direct Care, Nurse Assistant, Medical Assistant, Patient Care Technician, etc.) outside of PACE SEMI, • The PCA participates in annual, mandatory in-service training and screening, including but not limited to: infection control, TB testing, safety training, and BLS training, • The PCA must possess the ability to establish and maintain interpersonal and interdepartmental relationships, • The PCA shows respect for the physical, spiritual, and well-being of participants and co-workers, • The PCA must have the ability to problem solve and interpret instructions, • The PCA must be able to organize and maintain flexible scheduling to coordinate job responsibilities, • Ability to work sensitively with individuals of diverse ethnic and cultural backgrounds, • Ability to relate to those participants with dementia and/or developmental disabilities, • The PCA must be able to perform duties in an atmosphere of frequent interruption, • Must meet a standardized set of competencies (approval by CMS) after working independently, • PCA competency is monitored and maintained in a variety of ways:, • Initially, through a skills check-off performance evaluation of specific tasks upon hire and orientation to the program, and annually thereafter, • Job related competency in-services including a practicum demonstration and written assessment, • Mandatory in-service training, • Department staff meetings, • Must be medically cleared for communicable diseases and have all immunizations up-to-date after engaging in direct participant contact.

Job DescriptionRequisition Title: Bilingual French Customer Service Representative (04200) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll * Provide an exceptional member experience in every interaction. * Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. * Partner with legacy app owners for troubleshooting and resolution. * Research and resolve billing or payment issues. * Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. * Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role * High school diploma required; Associate or bachelor’s degree is a plus * 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing * Fluent in French and English (both written and verbal) * A passion for exceptional customer service, the automotive industry, and cutting-edge technology * Excellent communication skills – both verbal and written * Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: • Culture of Service – to be treated like you are the customer from day one, • Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions, • Respect– a team that is accountable, dependable, and gives you their full attention, • Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization, • Career Growth – lots of learning opportunities for aspiring minds, • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Job DescriptionSalary: Job Description The Client Services Analyst plays a key role ensuring the successful delivery of our services to our clients. In this role, you will provide essential operational support to our account management team while serving as a reliable resource for clients employees. It is your responsibility to handle administrative tasks, coordinate with vendors and carriers, and work alongside other members of the benefits consulting team to help our clients succeed. Practically speaking, the Client Services Analyst role encompasses a wide variety of activities. Aside from supporting issue resolution and client onboarding, you will be responsible for managing eligibility changes across carrier systems, maintaining projects in Asana, handling employee inquiries about benefits, and providing critical support during open enrollment periods. You will coordinate with insurance carriers, third-party administrators, and internal stakeholders to ensure seamless benefits administration. To be effective in this role, you need to develop strong organizational skills and attention to detail while building working relationships with clients, carriers, and colleagues. Your systematic adherence to project management and enthusiastic approach to client support will ensure that nothing falls through the cracks, enabling our account management team to focus on strategic client relationships and business development. Job Responsibilities Issue Tracking and Resolution. Facilitate transparent communication between clients, vendors, and the internal team. Organize all work project management system, Asana, to ensure nothing falls through the cracks, providing stakeholders with real-time visibility into issue status and creating accountability for timely resolution across all parties involved. Onboarding new clients. Help the account services team onboard new clients. Establish organized client folders, build detailed template projects in Asana, and systematically collect and catalog required client data. Coordinate with multiple stakeholders including carriers and third-party vendors, and ensure all administrative systems and carrier interfaces are properly configured before launch. Maintain detailed project timelines and checklists to guarantee nothing is overlooked during the transition from signed AOR to active client relationship. Employee Support and Engagement. Serve as a direct resource for our clients employees, handling inbound calls and emails related to their benefits. Address claims issues and billing questions and provide clear explanations of benefit coverage and policy interpretations. Guide employees through enrollment processes, coverage changes, and life event modifications while ensuring accurate understanding of their benefit options. Collaborate with insurance carriers and third-party administrators to resolve employee concerns promptly. Eligibility Management. Oversee the comprehensive management of employee eligibility changes, including new hire additions and termination processing across multiple carrier systems. Serve as the primary liaison between clients, insurance carriers, and benefit administration platforms to establish and maintain automated file feeds and data integrations. Develop and optimize eligibility workflows to streamline enrollment processes, reducing manual intervention while ensuring accuracy and compliance. Maintain working knowledge of various carrier platforms and systems to effectively troubleshoot eligibility issues and coordinate seamless data transfers between HR systems and insurance providers. Open Enrollment Support. Provide essential behind-the-scenes support to internal team members during annual open enrollment periods. Assist with scheduling OE meetings, preparing client-specific materials and documentation, and maintaining detailed project tracking systems to keep all stakeholders informed of progress and deadlines. Strong attention to detail in supporting quality control efforts. Post-enrollment duties include enrollment reconciliation processes. About You People who thrive in this position: • Love interacting with people., • Have strong organization and project management skills., • Feel comfortable managing multiple projects and tasks simultaneously., • Take on all projects with enthusiasm, regardless of complexity, • Create positive relationships with clients and coworkers., • Always look for opportunities to add value., • Are great communicators Education, Training, and Experience • Bachelor's Degree in Business Administration, Finance, Economics, Communications, Human Resources, or other related field or commensurate work experience., • At least two to four years of experience required, preferably in a client support role., • Previous employment at an employee benefits consulting firm, insurance agency, or financial services firm., • Knowledge of group insurance (medical, dental, vision & life and disability products)., • Proficiency in the Microsoft Office suite of software. Experience with Asana, Box, Salesforce, and/or Craft is considered a plus., • Strong aptitude in project management, written and verbal communications, presentations, critical thinking, and financial analysis., • Commitment to the accuracy of own work product and client deliverables., • Must be able to follow directions, be detailed, organized and resourceful. About LoVasco LoVasco is on a mission to inspire, engage, and empower one million people to build healthier and wealthier lives. Our core focus is to help organizations deliver world-class benefits and compensation to the employees they care about and steward individuals financial wellbeing in and out of the workplace. We serve two core audiences: • HR and C-suite professionals of middle market companies looking to elevate their total rewards strategy (health benefits, retirement plans, compensation, and well-being)., • Individuals looking for concierge-level financial planning and wealth management in the context of a deep relationship with a trusted advisor. We are an energetic, rapidly growing company who values our commitment to taking care of people. Located in downtown Detroit, LoVasco hires dedicated professionals who deliver the highest degree of expertise and service to our clients. Our Core Values • Innovation, • Collaboration, • Accountability, • Respect, • Ethics Career Path At LoVasco, we believe in investing in our employees and providing opportunities for job development and career expansion. Here are just a few other positions the Client Service Analyst could grow into: • Account Manager: In this role, you will typically be the first point of contact for clients. You will be responsible for building presentations, interacting with our carrier partners, helping employees of our clients, managing data, and supporting your colleagues. Expect more accountability and facetime with clients., • Financial Analyst: If you like crunching numbers, own the financials consulting process for our clients. You would be responsible for managing our financial models, assigning work to your colleagues, peer reviewing work, and presenting to clients., • Data Analyst: Our consulting team could not do what they do without our brilliant data engineers that design efficient reporting workflows. If you know how to code, or are interested in learning to code, this might a great role for you. Benefits • Medical Insurance, • Dental Insurance, • Vision Insurance, • Competitive compensation, • 401(k) plan and company match, • Employer paid life insurance, short-term, and long-term disability insurance, • Flexible spending account, • Generous paid time off, • Paid parental leave, • Summer Friday hours, • Professional development assistance, • Volunteer days with local charity, • Team building events and outings, • Remote and flexible work environment

Job DescriptionRequisition Title: Concierge Customer Service Representative (046SV) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll • Provide an exceptional member experience in every interaction., • Provide insightful advice and direct support to members in need., • Diagnose issues and provide resolution with teaching and guidance., • Partner with legacy app owners for troubleshooting and resolution., • Research and resolve billing or payment issues., • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program., • High school diploma required; an associate or bachelor’s degree is a plus, • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing, • A passion for exceptional customer service, the automotive industry, and cutting-edge technology, • Excellent communication skills – both verbal and written, • Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Spanish Bilingual Customer Care Representative II (04786) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $20 per hour + $2 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Hybrid

Job Description Under the supervision of the Vice President of Legal Affairs, the Legal Counsel assists in the provision of all legal oversight and legal services for the Detroit Wayne Integrated Health Network (DWIHN). PRINCIPAL DUTIES AND RESPONSIBILITIES: • Creates and processes DWIHN contracts with the State of Michigan, vendors, providers, and other related organizations or entities., • Negotiates and drafts contracts and commercial transactions., • Provides legal analysis and answers complex legal questions regarding the Freedom of Information Act (FOIA), the Open Meetings Act (OMA), health law issues, HIPPA, administrative law issues, employment law issues, privacy issues, litigation, and any other necessary legal matters., • Serves as a resource for legal matters involving Medicaid, Medicare and Dual-Eligible behavioral health programs including Medicaid Waiver matters., • Serves as a resource for the interpretation and application of the Michigan Mental Health Code including matters involving recipient’s rights., • Reviews and drafts direct service provider, sub-recipient, professional services, and independent contractor agreements., • Serves as a resource for Federal, State, and Local legislative and regulatory related matters and may directly interact with state and federal agencies, including contract negations with the aforementioned parties., • Analyzes legislative and regulatory requirements and assists DWIHN in their implementation., • Manages complex projects and coordinates work assignments with the legal staff., • Serves as a resource for management throughout the organization with respect to legal issues or concerns as they arise, including issues related to member services., • Supports all aspects of PIHP and CMHSP operations, which may include provider contracting, provider disputes, provider and member appeals, claim investigations, or employer group contract issues., • Serves as a resource for management throughout the organization and the provider network with respect to federal and state privacy laws and regulations, including HIPAA, business associate’s agreements and breach notification obligations., • Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA’S) • Knowledge of fundamental law, research procedures, preparation of pretrial briefs and arguments and trial of complex cases., • Knowledge of litigation and corporate transaction practices., • Knowledge of the Freedom of Information Act (FOIA), the Open Meetings Act (OMA), health law issues, HIPPA, administrative law issues, employment law issues, privacy issues, litigation, and other related legal matters., • Knowledge of Medicaid, Medicare and Dual-Eligible behavioral health programs including Medicaid Waiver matters., • Knowledge of DWIHN policies, procedures and practices., • Knowledge of the DWIHN provider network and community resources., • Knowledge of the Michigan Mental Health Code., • Knowledge of MDHHS policies, rules, regulations and procedures., • Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN., • Knowledge of compliance standards., • Assessment skills., • Organizational skills., • Planning skills., • Accuracy skills., • Analytical skills., • Time Management skills., • Report writing skills., • Negotiation skills., • Logical skills., • Reasoning skills., • Problem Solving skills, • Decision Making skills., • Critical Thinking skills., • Presentation skills., • Interpersonal skills., • Public Speaking skills, • Communication skills., • Persuasion skills., • Active Listening skills., • Implementation skills., • Evaluation skills., • Skill at meeting deadlines, • Multitasking skills., • Prioritizing skills., • Facilitation skills., • Written communication skills., • Accuracy and detailed oriented skills, • Strategic thinking skills., • Ethical decision-making skills, • Conflict Resolution skills, • Computer skills, • Teamwork Skills., • Ability to communicate orally., • Ability to communicate in writing., • Ability to work effectively with others., • Ability to act ethically and with confidentiality., • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population., • Judgement/Reasoning ability. REQUIRED EDUCATION: Graduation from an accredited law school. REQUIRED EXPERIENCE: Five (5) years of professional experience working for a law firm or working as in-house counsel providing legal services for sophisticated/complex health care and corporate transactions. REQUIRED LICENSE(S). Must be a member of the State Bar of Michigan with admission to practice before the Michigan Supreme Court. A valid State of Michigan Driver’s License with a safe and acceptable driving record. WORKING CONDITIONS: Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. Currently this position is primarily a remote position. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job DescriptionRequisition Title: Customer Care Representative II (0475J) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $23 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Hybrid

Job DescriptionRequisition Title: Customer Service Representative (046SY) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll • Provide an exceptional member experience in every interaction., • Provide insightful advice and direct support to members in need., • Diagnose issues and provide resolution with teaching and guidance., • Partner with legacy app owners for troubleshooting and resolution., • Research and resolve billing or payment issues., • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program., • High school diploma required; an associate or bachelor’s degree is a plus, • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing, • A passion for exceptional customer service, the automotive Industry, and cutting-edge technology, • Excellent communication skills – both verbal and written, • Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: French Bilingual Customer Care Representative II (04787) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $20 per hour + $2 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job Description Home Care Worker Job Summary Cares for elderly, disabled, convalescent or handicapped at individual's home or day-time residence. General Accountabilities Assists with daily activities at individual's home. Performs tasks including but not limited to making beds, doing laundry, preparing meals, washing dishes, ironing, cleaning, bathing, dressing, etc. Purchases and prepares meals and groceries for individual. Helps patient up and down stairs, in and out of bed, etc. Administers oral medication written under doctor prescription. Accompanies ambulatory patients outside of home. Entertains patient by reading, talking, listening to individual, upon request. Visits several households to provide similar daily care. Educated family about status/health of individual being cared for. *The company reserves the right to add or change duties at any time. Job Qualifications Education: Bachelor's degree Experience: At least 5 years of related experience Skills Excellent verbal and written communication Active listening Service orientation Monitoring Critical thinking

Job DescriptionBenefits/Perks • Set Schedules, • Competitive Compensation, • Careers Advancement Job SummaryWe are seeking a Caregiver to join our team. In this role, you will make a difference in the lives of adults with disabilities by enhancing their quality of life. Responsibilities include assisting with hygiene needs, light housekeeping and errands, dispensing medication, and other tasks that improve the client’s living environment and standards. The ideal candidate is patient, compassionate, and reliable. Responsibilities, • Assist with personal hygiene needs and dressing, • Assist with mobility, walking, and physical therapy exercises, • Prepare meals and snacks, • Light housekeeping activities, • Dispense medication, • Provide companionship, • Assist with errands and shopping Qualifications, • Experience as a Caregiver, • First aid and CPR certified, • Knowledge of basic housekeeping tasks and cooking skills, • Ability to adhere to all health and safety guidelines, • Excellent communication and interpersonal skills, • Compassionate, respectful, ethical

Job DescriptionCompany Description International Health and Medical Services delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International Health and Medical Services headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. Job Description This position is contingent on contract award. International Health and Medical Services is looking for an experienced Pharmacy Technician to assist the pharmacist in the preparation, dispensing, and management of medications for patients, ensuring compliance with regulations and safety protocols. This role includes maintaining inventory, processing medication orders, and providing support in patient education to promote proper medication use within the facility. Key Responsibilities • Respond to requests and prioritizing if inquiry should be referred to a pharmacist., • Fill and dispense prescriptions as delegated by Pharmacists., • Assists the pharmacist in patient care activities., • Performs the technical processes entailed in processing and dispensing medications to patients., • Manage the regular program of supply procurement and supply management., • Assessment of stock, preparing purchase orders and requests, placing computer generated or phone orders, receiving drugs into the pharmacy, and taking periodic inventories of stock., • Performs daily maintenance functions on automated equipment., • Runs daily operational and pharmacy reports., • Performs a variety of quality assurance/quality improvement activities., • Function as contact person for on-line point system to include training others or responding to questions. Basic Requirements/Certifications: • Must demonstrate at least six (6) months of general experience and six (6) months of specialized experience equivalent., • Specialized experience is based upon the Individual Occupational Requirements for Pharmacy Technicians:, • General experience is based upon general schedule qualifications standards: (l) Any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Examples of work at this level include clerical work in medical settings such as verifying accuracy of patient information, enter codes or other information into computers or enter information into databases or software programs or enter patient or treatment data into computers and interacting with customers in person to provide information of service., • OR successfully completed post high school education., • OR combination of equivalent combination of education and experience., • In addition to the minimum requirements, the following certification is determined to be essential to perform the duties and responsibilities of the position., • Possess a current and active certification through Pharmacy Technician Certification Board or National Health career Association or similar certification and, • Active Pharmacy Technician License or an active state Certified Pharmacy Technician License and, • Possess a current and active Pharmacy Technician Certification Board (PTCB) Advanced Certification., • American Heart Association (AHA) Basic Life Support (BLS)., • Trained in Basic First Aid., • Employees shall have at least one year of general experience that demonstrates the following:, • The ability to greet and deal tactfully with the public., • Capability of understanding and applying written and verbal orders, rules, and regulations. All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports., • Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities. Possess a high school diploma or equivalent. Physical Requirements: • This position is considered hazardous duty., • Required to walk unaided at a normal pace for up to 5 minutes and maintain balance., • Required to jog/fast walk up to ¼ mile., • Requires physical exertion such as lifting objects greater than 30 pounds., • Required to perform CPR/emergency care standing or kneeling., • Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self)., • Must be able to see, hear and smell with aids if necessary., • Must be able to lift, push, or carry 30 pounds., • Must perform the duties of my job in a stressful and often austere environment without physical limitations., • Sitting and/or standing for extended periods of time., • Average manual dexterity for computer operation., • Minimum of 21 years of age., • Must maintain current/physical residency in the continental U.S., • Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment., • Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence., • Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty)., • Successfully engage in and complete a thorough Background Investigation., • Poses or have ability to obtain required security clearances., • Proficiency in Spanish is preferred. Additional Information Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Compensation: Min: $17/hr Max: $20/hr Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International Health and Medical Services complies with all federal, state, and local minimum wage laws International Health and Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

Job Description Behavior Technician - Part-Time Position Make a difference with us at Patterns Behavioral Services, Inc. Join our amazing team of ABA Professionals! Become a Registered Behavior Technician! We are currently hiring motivated, enthusiastic, and caring individuals to join our team. At Patterns, you will find a professional, ethical, caring, and fun work environment where you can make a difference in a child's life and reach your career goals. This position is currently part-time. Responsibilities • Implement 1:1 direct Applied Behavior Analysis (ABA) techniques in-home/center and/or school settings, • Collect accurate ongoing data on client’s programs, • Clear communication with all team members and parents/clients, • Compliance to all related company policies and procedures, • Some experience working with children, individuals with developmental disabilities, direct support, education, or a related field, • Able to work Part-Time shifts M-F. Around 15-20 hours of work per week., • Must be willing to work in clinic AND family homes, • Registered Behavior Technician (RBT) credential is preferred but not required, • Be at least 18 years of age with some college education in the field; a bachelor’s degree in a related field is preferred, • Ability to communicate effectively using both written and verbal skills, • Valid driver’s license, reliable transportation, and valid automobile insurance, • CPR/First Aid Certified preferred Patterns Perks: • Competitive Pay - Commensurate on education, experience, and/or being bilingual, • Opportunities for Career Advancement and Professional Development, • Paid Training, • In-House Training to become a Registered Behavioral Therapist (RBT); No experience necessary, • Paid Travel Time and Mileage, • Paid Sick Time Off, • Mentorship from lead clinicians, • Continuing Education Units to maintain RBT credential, • Flexible schedule, • Access to National University with 15% discounted rates toward coursework, • Employee Assistance Program (EAP) (available to all employees), • Health/vision/dental Insurance (eligible employees), • 401K plan (both part-time and full-time eligible), • Generous Employee Referral Program About Patterns: We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other. We aim to be different. Service and Integrity of our clients are our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.

Job Description Job Summary: Under direct supervision, uses basic knowledge and skills obtained through education to obtain on-the-job training experience in the areas of Health Promotion and Obesity Prevention, Substance Misuse Prevention, Education & Workforce Development, or Behavioral Health. Interns will have the opportunity to actively participate in program deliverables including direct education and/or community-based projects that address policy, system or environmental changes, and/or public health. Essential Duties and Responsibilities: • Assisting with facilitation of program deliverables., • Providing service to the following age populations: children, adolescents, adults, and senior citizens in a manner that demonstrates an understanding of the functional/developmental age of the individual served., • Maintaining professional relationships with community partners to ensure the successful delivery of programming., • Conduct research and compile data for reports and presentations., • Assist in the development and implementation of programs and initiatives., • Support outreach efforts to raise awareness about public health issues in the community., • Participate in community events and health fairs to promote education and services., • Collaborate with team members to develop educational materials and resources for various audiences., • Assist with administrative tasks such as scheduling meetings, organizing files, and managing databases. Knowledge of: • Public speaking, • Facilitation and/or classroom training experience (preferred), • Data entry (preferred) • Travel to multiple sites to provide services, • Communicate effectively, both verbally and in writing., • Establish and maintain effective working relationships Educational/Previous Experience Requirements: • Minimum Degree Required: None., • Required Disciplines:, • Licenses/Certifications Required at Date of Hire: Hours: Normal business hours. Ability to adjust hours of work based on the community needs, including some evening and weekends. Travel Required: Local travel only Working Environment: Climate controlled office environment during normal business hours. Job Family: Intern Physical Requirements: Sitting Up to 7 hour(s) per day Lifting Up to .5 hour(s) per day Walking Up to 2 hour(s) per day Up to 50 max. pounds** Standing Up to 4 hour(s) per day Pushing Up to .5 hour(s) per day Bending Up to 1 hour(s) per day Up to 50 max. pounds** Squatting Up to 1 hour(s) per day Pulling Up to .5 hour(s) per day Stooping Up to 1 hour(s) per day Up to 50 max. pounds** Reaching Up to 2 hour(s) per day Climbing Up to .5 hour(s) per day Balancing Will not generally apply Stairs Up to .5 hour(s) per day Twisting Up to 1 hour(s) per day Ladder Will not generally apply Crawling Will not generally apply Step-stool Will not generally apply Kneeling Up to 1 hour(s) per day Excessive heat Will not generally apply Typing Up to 4 hour(s) per day Excessive cold Will not generally apply Data Entry Up to 4 hour(s) per day Dust Will not generally apply Humidity Will not generally apply Loud Noise Will not generally apply Hands in Water Will not generally apply Unusual hearing or vision demands: None specified Other physical demands or notes: ** Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position. Last updated: April 10, 2024

Job Description Under the general supervision of the DWIHN Call Center Administrator and direct supervision of the Call Center Manager, the Substance Use Disorder (SUD) Technician is responsible for conducting initial eligibility screenings, electronic case reviews, providing authorizations, and care management services. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Conducts eligibility screenings to determine appropriate levels of care, assists clients in selecting an appropriate SUD provider and makes the appropriate referral to the provider., • Obtains relevant history and related information from the client and other pertinent sources to establish eligibility and appropriateness of services., • Assesses client’s immediate needs by evaluating relevant information, including signs and symptoms of intoxication, and withdrawal and determines severity of client’s substance use disorder., • Administers appropriate evidence‐based screening and assessment instruments specific to each client to determine their strengths and needs., • Interprets results of screening and assessments and integrates all available information to formulate a diagnostic impression and determine an appropriate course of action., • Formulates and discusses diagnostic summary and recommendations with the client to initiate the process for an individualized treatment plan that will be completed by the provider, which incorporates client’s strengths, needs, abilities, and preferences., • Matches client needs with community resources to facilitate positive client outcomes., • Communicates with community resources regarding the needs of the client., • Provides information to the client regarding the structure, expectations, and purpose of the counseling and referral process., • Provides continual evaluation of the client’s safety, relapse potential, and the need for crisis intervention., • Assesses behavioral health utilization of treatment services and completes treatment referrals to the provider network through the implementation of best practices in Community Mental Health., • Facilitates equitable access to treatment services while fostering recovery through withdrawal management, Intensive outpatient, residential, recovery support, and case management services., • Facilitates the promotion of wellness and the prevention of substance misuse., • Facilitates and provides treatment support., • Provides information on issues of identity, ethnic background, age, sexual orientation, and gender as it relates to substance use, prevention and recovery., • Provides re-authorization of SUD/Mental Health/co-occurring services., • Assists providers with additional client information to assure appropriate referral for treatment services., • Establishes funding eligibility., • Applies priority status criteria for placement., • Participates in follow-up with clients who were admitted for treatment to assist them with a continuum of care., • Manages client care through the MH-WIN system., • Updates the reauthorizations database., • Conducts SUD provider authorizations for SUD/COD services., • Enters data and reports into written formats and electronic databases., • Manages and coordinates waiting list(s) for those seeking SUD treatment by closely monitoring provider capacity., • Conducts client satisfaction surveys., • Provides community callers with information related to community resources and assists callers with information on how to access community services., • Utilizes computer to perform clinical and administrative job functions., • Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA’s) • Knowledge of DWIHN policies, procedures, and operations., • Knowledge of the DWIHN provider network., • Knowledge of medical and behavioral health practices and terminology., • Knowledge of Customer Service practices and principles., • Knowledge of co-occurring and substance use treatment services., • Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2., • Knowledge of SUD Policies and Procedures., • Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations., • Knowledge of Substance Abuse Administrative Rules requirements., • Knowledge of SUD CPT codes., • Knowledge of women specialty services requirements., • Knowledge of priority population admittance., • Knowledge of State Disability Assistance (SDA)., • Knowledge of Intravenous Drug User (IDU) management., • Knowledge of Microsoft Office and related new technology tools., • Time management skills, • Organizational skills, • Critical thinking and decision - making skills., • Customer Service skills, • Active Listening skills, • Ability to communicate written and orally., • Ability to work effectively with others., • Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Required Education: • A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management, or a related field. Required Experience: • Three (3) years of full-time paid experience working in a human service or social service field. EXPERIENCE MUST INCLUDE: • Experience providing authorizations for services, behavioral health and or SUD service intakes or screenings, access overrides relative to Level of Care assignments and utilization review. Required License(s): • Certification as a Certified Addiction Drug Counselor (CADC) or Certified Advanced Addiction Drug Counselor (CAADC) by the Michigan Certification for addiction Professional (MCBAP) or an authorized development plan. Working Conditions: Work is performed in an office or home setting, as assigned. NOTE: The DWIHN Call Center is a 24/7 operation. Employees in the Call Center may be required to work one of three shifts (Days, Afternoons, Midnights) and weekends. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job Description SUMMARY OF MAJOR FUNCTIONS: The Manager – Fidelity, Training, and Internship (FTI) is responsible for overseeing evidence-based practice (EBP) fidelity to EBPs, creating a training plan to support direct service personnel (i.e., clinical, case management, recovery housing, and intake), and overseeing interns to help aid knowledge acquisition and ensure readiness to support high-quality care and drive clinical excellence within the organization. Additionally, the FTI provides training to include support of direct service onboarding. The FTI directly supervises the interns. DUTIES AND RESPONSIBILITIES: Training • Creates a quarterly training plan to support direct service personnel across multiple units e.g., clinical, case management, recovery housing, and intake, • Ensures training plan is approved through the CCO, • Develops training materials and ensures materials are disseminated and up to date, • Conducts training on EBPs through a variety of training methodologies, techniques, concepts, learning tools, and practices e.g., group meetings, one-to-one offerings, in-person and/or technology-facilitated training, • Monitors and reports on the effectiveness of training through formative and summative evaluation, • Provides an analysis of evaluation monthly to the CCO for inclusion of QAPP monitoring, • Facilitates certification and licensure prep for direct care staff to aid in study and prep for successful examination, • Create and maintain a positive, professional, and energizing training environment to engage trainees, • Giving HR certificates of completion for any training given Fidelity • Supports quality processes through monthly direct/live observation of clinical staff delivering EBPs to assure that services are provided with fidelity in collaboration and coordination with Clinical Supervisors, • Documents direct/live observation within 24 hours of the observation, • Monitors health information technology dashboards for service delivery on a weekly basis, • Identifies opportunities for service utilization through monitoring of dashboards, • Provides monitoring report to the CCO on a weekly basis Onboarding • Develop training for direct service onboarding for new hires e.g., clinical, case management, recovery housing, intake, and interns, • Ensures onboarding training is approved through the CCO, • Provides onboarding training to new hire supervisors for implementation Interns • Oversees bachelors and masters level field experience interns, • Review intern applications, • Supports screening of interns for internship placement, • Provide onboarding training to interns, • Assist in resolving problems arising within internship placement in coordination with the university supervisor, • Aid tracking and reporting of internship hours, • Fosters positive relationships with community partners, stakeholders, etc. to enhance the organization's reputation and broaden its reach. Other • Available to provide backfill support as needed for the clinical team, • Supports and adheres to the rules and regulations of EHI, • Implements other procedures as requested by the CCO and executive leadership MINIMUM REQUIREMENTS – EDUCATION AND EXPERIENCE • Master's degree in psychology, counseling, social work, or a related behavioral health field., • Maintains state licensure as a psychologist, licensed clinical social worker (LCSW), licensed professional counselor (LPC), or equivalent, with a minimum of 7 years of clinical experience., • Strong knowledge of evidence-based clinical practices in the field and excellent interpersonal, communication, and leadership skills., • Experience in teaching adult learners with sound knowledge of adult learning theory and the ability to present material to differing levels of base knowledge of novice to professional., • Excellent verbal/written communication skills and ability to communicate with both clinical and non-clinical audiences., • Ability to collaborate effectively with multidisciplinary teams., • Demonstrated commitment to ethical and culturally competent care., • Familiarity with electronic health record (EHR) systems and data analytics., • Strong prioritization and organizational skills., • No active police warrants, may not be on probation or parole., • If in recovery, must have a minimum of (10) years of continuous sobriety and abstinence., • Must have no current case open with the Department of Corrections., • Must have no Felony or Misdemeanor convictions for a minimum of (8) years prior to employment., • Must pass an MDOC LEIN Clearance.

Job Description Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey. See what it's like... Position Summary The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations. Success Measures Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization, client retention, and BT retention. Duties and Responsibilities • Day-to-Day Administrative Support, • Center Administrative Support, • Open/close center when needed., • Greet new and existing clients and other visitors to the center and give tours when necessary., • Complete any related administrative tasks such as providing printed materials, etc., • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate., • Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed., • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed., • Maintain records to ensure compliance with local, state, and federal mandates., • Receive deliveries, as needed., • Ensure documentation is completed on time and following established Centria procedures., • Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies., • Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services., • Ensure required company postings are displayed in an appropriate area., • Administer effective center operations and facilities management., • Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis., • Partner with Operations Director to ensure effective communication with families and Behavior Technicians., • Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system., • Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can., • Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary., • Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures., • Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services., • Follow guidelines, i.e., mandated reporting, compliance, and company guidelines., • Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws., • Basic computer skills and working knowledge of tablets/iPads, • Laptop, • G Suite (Gmail, Drive, Docs, Sheets, Google Meet), • ABA Platforms, preferredOther Competency Requirements, • Ability to follow written instructions, • Ability to use computers and computer/software programsKnowledge and Skills, • Proficiency in PC software, including virtual meeting platforms;, • Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;, • Ability to interpret and implement verbal and written clinical protocols;, • Ability to accept constructive feedback and develop expertise and skillsets accordingly;, • Effective time management skills and the ability to manage multiple tasks at once;, • Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;, • Ability to adhere to organizational policies and procedures, • Commitment to maintain client confidentiality and adhere to HIPAA laws;, • Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;, • Effective communication skills, both written and verbal, with clients, internal and external stakeholders; We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Job DescriptionBASIC FUNCTION Responsible for sales of a medical device the representative will call on a combination of physician office and hospitals, selling a new product in the Endoscopic Sinus Surgery market to ENT’s, and other applications/areas needed. ESSENTIAL DUTIES: • Responsible for direct sales calls, initiating and implementing clinical product evaluations and post-sale follow-up including in-servicing and contract management., • Develop and implement a territory sales & marketing plan that will assure meeting or exceeding sales quota; review results periodically and take corrective action as needed., • Create and implement appropriate sales strategies and tactics to meet changing conditions and specific marketing challenges in assigned territory., • Attend and participate in local and national professional shows/conventions as required; assist in equipment coordination, set-up and product demonstration., • Complete and submit required administrative paperwork in a timely manner., • Maintain vendor qualifications., • Provide in-service education, training and technical support to customers when necessary., • Other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:, • Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with medical staff., • Knowledge of clinical monitoring procedures and product evaluations/ sales process., • Demonstrated ability to represent the company and product., • Well developed interpersonal and presentation skills., • High energy and professionalism., • Availability to travel frequently (50% or more). TRAINING AND EXPERIENCE:, • Bachelor’s degree in marketing/Life Sciences/ Communication or related field., • 2+ years experience as a Sales Specialist in acute care and POC ENT’s. CiGyQwXJcD

Job DescriptionSalary: $50,000-$65,000 plus commission Join the Delta Team At Delta Medical Systems, we are collaborative, empowered, and purposeful. When you join us, youll get more than just a paycheck. Youll become part of a winning team with colleagues who have your back. Youll grow personally and professionally as you help transform care delivery and patient experience. And best of all, you will change lives as your contributions lead to better diagnoses, treatment, and overall health. Learn more about working at Delta: Your Opportunity Delta gives customers the best of both worlds: a close-knit team with extraordinary service, and Siemens world-class medical imaging products. Siemens Healthineers products are industry recognized for their world-class patient care and provider solutions. The Associate Representative is designed for individuals early in their career in sales and the medical industry. This position offers hands-on experience in sales processes, customer engagement, and product knowledge development. The Associate Representative will be assigned their own territory but will be paired with a senior mentor who will provide guidance, coaching, and support throughout the onboarding and growth process. This is an excellent entry-level sales opportunity for an individual who is highly competitive, works well in a team-selling environment, and is ready to demonstrate they have what it takes to win. This position has a base salary plus commission. You work in your home office 10% of the time and travel by car to customer sites 90% of the time. TRAVEL SITES: Anywhere in the state of Michigan. Roughly 3 to 5 overnights stays per month. Responsibilities • Support Delta Medical Systems' quality policy through compliance with quality management system documentation., • Establish, develop, and maintain strong relationships with prospective and existing customers to drive long-term engagement and loyalty., • Under the guidance of a senior mentor, manage the complete sales cycle, including prospecting, presenting solutions, negotiating terms, and closing deals., • Shadow senior team members during client meetings and presentations, • Develop product knowledge through training sessions, mentorship, and internal resources., • With assistance from a mentor, monitor and manage individual deal-related costs to ensure alignment with profitability targets., • Learn to proactively assess customer needs and position relevant solutions across the full product portfolio., • Maintain post-sale communication to support customer satisfaction, retention, and future business opportunities., • Maintain accurate records of activities and progress in CRM systems., • Comply with and adhere to all customer site requirements, which may include certain vaccinations., • Perform other duties as assigned by direct supervisor. Qualifications • Bachelors degree preferred, • 1-2 years prior sales experience required, • Strong interest in outside sales and healthcare technology, • Excellent communication and interpersonal skills, • Eagerness to learn and grow professionally in a sales career, • Ability to work collaboratively and take initiative Benefits Delta Medical Systems is a family-first company offering a highly competitive compensation package: • 401(k) retirement plan with company match, • Excellent vacation policy, including paid family leave, paid holidays, • Comprehensive and affordable insurance package including medical, dental, vision, • Company paid: short-term disability, long-term disability, and life insurance/AD&D, • Company car, if qualified, or mileage reimbursement, • Paid expenses, • Corporate based tech support, • Initial on the job training and ongoing OEM product training, • Education assistance, • Advancement opportunities include Account Executive, Strategic Account Manager, and Regional Sales Manager Physical Demands • Mobility:Ability to travel frequently, including driving or flying to various locations. This involves walking through airports, hotels, and client sites., • Sitting:Prolonged periods of sitting while driving, flying, or working at a desk in the home office., • Manual Dexterity:Frequent use of hands and fingers to operate computers, phones, and other office equipment. Handling sales materials and product samples., • Visual Acuity:Continuous use of vision to read documents, computer screens, and presentations. Ability to observe and assess client needs and product displays., • Hearing:Ability to hear and understand conversations over the phone and in-person. Effective listening skills for client interactions., • Communication:Strong verbal communication skills for phone conversations, presentations, and in-person meetings.