Veterinary Practice Manager
hace 16 días
Chattanooga
Job DescriptionDescriptionLead. Grow. Elevate Veterinary Care. Lookout Valley Veterinary Clinic is seeking an experienced Veterinary Practice Manager to lead operations, inspire teams, and drive sustainable growth in an established companion animal hospital in Chattanooga, TN. This is more than an operations role — it’s an opportunity to partner with the Medical Director to strengthen hospital culture, optimize performance, and expand a trusted general practice within a thriving community. If you are knowledgeable in veterinary medicine, emotionally intelligent in leadership, and motivated to grow a hospital the right way — we want to meet you. Located in Chattanooga, Tennessee, Lookout Valley Veterinary Clinic is a well-established small animal practice offering: • Preventive & wellness care, • Advanced diagnostics, • Soft tissue surgery, • Dentistry, • Understands veterinary workflows and team dynamics, • Has strong financial and KPI fluency, • Can coach and develop technicians, CSRs, and department leads, • Is energized by growing revenue ethically and sustainably, • Build and retain a high-performing veterinary team, • Provide structured coaching, feedback, and performance management, • Promote accountability, collaboration, and emotional intelligence, • Reduce burnout through efficient workflows and staffing models, • Partner with the Medical Director and Regional support on hospital strategy and case support ⚙️ Veterinary Hospital Operations, • Oversee staffing, scheduling, compliance, and vendor management, • Maintain inventory control and cost management, • Ensure OSHA and regulatory compliance, • Optimize appointment flow and client experience Financial & Business Growth, • Manage P&L performance and hospital budgets, • Monitor KPIs (revenue, transactions, labor %, inventory %), • Identify growth opportunities in dentistry, surgery, wellness plans, and preventive care, • Implement strategic initiatives to increase client retention and new client acquisition, • Partner with business and operational support teams at Innovetive Petcare Client & Community Engagement, • Support elevated client communication standards, • Resolve escalated concerns with professionalism and empathy Annual performance bonus (individual + hospital performance) Comprehensive Benefits Package: • Medical, Dental & Vision Insurance, • 401(k) with company match, • Paid Time Off, • Short & Long-Term Disability, • Life Insurance, • Employee Assistance Program, • Continuing Education Allowance, • Leadership development programs, • Employee pet care discounts Why Join Us? As part of Innovetive Petcare, you gain: • Operational and HR support, • Mentorship from experienced veterinary leaders, • Leadership development pathways, • 3–5+ years of leadership in a veterinary hospital, specialty/ER, or healthcare setting, • Strong knowledge of veterinary medicine workflows, • Experience managing veterinary support staff, • Familiarity with PIMS systems (Cornerstone, ezyVet, Avimark, etc.), • Budget and KPI management experience Preferred:, • CVPM certification (or actively pursuing), • Multi-doctor practice experience, • Demonstrated history of revenue growth and team retention, • Experience scaling or revitalizing an established hospital Let’s Grow Better Together If you're ready to bring your leadership talents to a supportive and dynamic team — and grow with a company that’s redefining what veterinary careers can be — apply now to join Lookout Valley Veterinary Clinic as Practice Manager. Together, we’re creating something better.