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Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job Description CAREER OPPORTUNITY Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right. Why Our Team Chooses Us: • I work here because I believe in our mission, and it actually guides our work. The people who work here are incredibly passionate, smart, fierce, and advocate for the people we serve., • Sam, Program Manager, 5 years, • I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that, housing can begin, which I'm thankful I can help with., • Jackson, Welcome Center Advocate, 2 years, • I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care, which means really listening to each person's needs and supporting them in a way that makes sense for I'm proud to be part of a team that's working to end homelessness with compassion and respect for everyone., • Integrity: Always doing what's right, even when it's not easy or popular., • Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger., • Humanity: Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs., • Creativity: Finding new and original ways to meet the community's needs. Benefits of working with us include: • 6.15 hours of PTO accrued each pay period (160 hours of PTO your first year), • 11 Floating holidays per year (Prorated based on hire date), • Medica/Kavira insurance, • $0 cost plans available, • Employer-paid Dental and Life Insurance, • Flex Spending and Health Savings Account, • Free Employee Assistance Program, • Retirement plan, • Referral Bonus Program Family Rapid ReHousing Case Manager Title: Family Rapid ReHousing (FRRH) Case Manager Reports To: Senior Rapid ReHousing Program Manager Schedule: Monday - Friday, Daytime Flexible Union Representation by the AFSCME Local 999 Job Classification: Fulltime, Non-Exempt Compensation: $23.77/hour Position Overview: Agate's Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Coordinated Entry Assessments, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering a variety of programs, we hope to be able to provide the level of service each household needs to be successful. The goal in all our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency. The primary objective of the Rapid ReHousing Case Manager is to move families from shelter or other settings qualifying as "literally homeless," into permanent housing as quickly as possible and to provide case management services to ensure they remain stably housed after exiting homelessness. The Rapid ReHousing Case Manager is primarily responsible for working with families experiencing homelessness who are referred through Hennepin County's Coordinated Entry System. This involves intensive housing search assistance, and stabilization case management services in the home once housing has been secured. Rapid ReHousing clients are eligible to receive case management services for six to nine months after moving into housing. In addition, this case management role will maintain regular contact with landlords working with our program, cultivate relationships with new landlords, and assist with housing search for program participants. Position Responsibilities: • Work with families experiencing homelessness in Hennepin County to assist them with transitioning from homelessness to stable housing., • Search for housing and negotiate with landlords on behalf of participants., • Provide structured case management services for families with a focus on housing stability through regular home visits once housing has been secured., • Support families in addressing barriers to housing stability, with a focus on increasing income., • Connect families to mainstream resources that continue after the termination of our services., • Build relationships with landlords to help participants find and maintain housing., • Mediate landlord-tenant issues., • Educate participants about tenant responsibilities and rights, financial management, and affordable housing opportunities., • Work cooperatively and collaboratively with other agency staff and Hennepin County shelter staff to meet the participants' needs., • Manage multiple sources of funds to assist participants, maintain accurate records of expenditures., • Complete accurate case notes, data collection, and documentation for assigned clients in a timely manner., • Must be able to attend home visits and apartment showings with clients, including units that may only be accessible by climbing stairs., • Performs all other duties as assigned. Position consists of approximately 50% direct client contact, and 50% indirect client-related work (i.e. documentation, communicating with collateral partners, preparing for client meetings, attending trainings and community events). Required Qualifications: • Must have valid Driver's License and pass a DHS NetStudy 2.0 background check and a driving record background check. In addition, successful applicants will embrace the following perspective, skills and abilities: • Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy., • Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community., • Hold the belief that every household can achieve housing stability., • Commitment to harm reduction and housing first philosophies., • Work respectfully with participants, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion., • Ability to establish rapport quickly with people experiencing a crisis through the use of trauma informed care, participant centered care, and strengths-based approaches., • Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers. Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following: • Personal experience with homelessness,, • Experience working, interning, or volunteering with people experiencing homelessness,, • An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies. Preferred Qualifications: • One year casework experience, • Two years' experience working with people experiencing homelessness, • Licensed Social Worker, • Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL), • Community resources relevant to our participant's needs We encourage applicants with lived experience to apply. However, those that have received services from Agate Housing and Services within the last two years are ineligible for employment. This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check. This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs evolve. Union Membership This position is represented by AFSCME Local 999. As part of this union-represented role, employees benefit from collective bargaining rights, union representation, and other provisions outlined in the Collective Bargaining Agreement. In accordance with the agreement, all employees in union-covered positions are required to contribute through union dues or fair share fees. The current contract does not provide an option to opt out of these contributions. How to apply Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position. Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please. Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LBGTQ+ individuals. Updated June 2025