Customer Service Representative (CSR)
17 days ago
$41000–$47000 yearly
Full-time
D Street / West Broadway, Boston
Fairway Independent Mortgage Corporation is a leading mortgage lender dedicated to providing exceptional service, support, and financial solutions for homeowners and homebuyers. We pride ourselves on our collaborative culture, commitment to excellence, and focus on creating seamless experiences for our clients. At Fairway, we believe in fostering innovation, teamwork, and personal growth, making it a rewarding environment for our employees. Role Description We are seeking a motivated and customer-focused Entry-Level Customer Service Representative for a full-time, on-site role at Fairway Independent Mortgage Corporation in Charleston, IL. This position is an excellent opportunity for individuals looking to start their career in customer service and gain valuable experience in the mortgage industry. As a Customer Service Representative, you will be the first point of contact for clients, providing support, answering inquiries, and ensuring a positive experience. You’ll receive training and guidance to excel in this role. Responsibilities Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
Assist clients with basic questions about mortgage products, processes, and account information
Document customer interactions in the system and follow up on unresolved issues
Provide support to the team by handling administrative tasks as needed
Work collaboratively to resolve customer concerns and ensure satisfaction Qualifications Strong communication skills, both verbal and written
A customer-centric mindset with a focus on problem-solving
Basic computer literacy, including familiarity with Microsoft Office Suite (Excel, Word)
Attention to detail and ability to handle multiple tasks simultaneously
No prior experience required, but any experience in customer service or a related field is a plus
A positive attitude, eagerness to learn, and ability to work well in a team Why Join Fairway? Gain hands-on training and experience in customer service and the mortgage industry
Opportunities for growth and career advancement
A supportive and inclusive work culture focused on teamwork and success
Competitive salary and benefits package.
