Associate Director, Network Engineering
hace 15 días
New York
Job DescriptionDescriptionOverview The Associate Director, Network Engineering leads NYPL's network infrastructure strategy, operations, and team to ensure secure, reliable connectivity across all library locations. This is a hands-on technical leadership role responsible for the architecture, deployment, performance, and security of NYPL's wired, wireless, cloud-based, and telecommunications networks. Supporting over 92 locations the role collaborates with IT, Capital Planning, and external partners to drive technology modernization while managing risk and maintaining operational excellence. The role also supports the architectural design and network strategy of community-based internet service projects that extend NYPL's reach beyond its physical branches. We are looking for someone we can count on to: Own: • Strategic direction and daily operation of NYPL's enterprise network infrastructure, • Fortinet ecosystem including FortiGate firewalls, FortiAnalyzer, and FortiManager, • Cisco Networks switching and routing environment, • AWS networking infrastructure including routing and site-to-site VPN connectivity, • Telecommunications architecture and vendor relationships, • Network Engineering team performance, resource planning, and career development, • Development, reporting, and execution of KPIs, SLAs, and performance metrics, • Network security architecture and controls at Internet, datacenter, cloud, and access layers, • Management of E-Rate and data/telecommunications agreements.Teach:, • Mentor and develop engineering staff, fostering technical growth and leadership readiness, • Build organizational understanding of network services and infrastructure dependencies, • Drive collaborative awareness of network impact across capital projects and IT initiativesLearn:, • NYPL's unique operational and public service challenges across distributed sites, • Evolving best practices for hybrid network design in public and nonprofit sectors, • Tools and processes to improve security, monitoring, automation, and accountabilityImprove:, • Infrastructure resilience, uptime, and performance monitoring, • Cross-team collaboration, planning alignment, and incident response maturity, • Build strong relationships with IT, Cybersecurity, and Capital Planning teams, • Begin assessing NYPL's network health, architecture, and documentation, • Familiarize with existing performance metrics, tools, and team capabilities, • Conduct hands-on validation of network and firewall configurations, VPN tunnels, and WAN circuit health3 months, this person will:, • Develop a roadmap for future network upgrades, tooling improvements, and staffing, • Ensure core monitoring, ticketing, and configuration tools are optimized and operational, • Begin tracking and reporting service delivery metrics aligned to team goals, • Lead expert-level troubleshooting and resolution of high-complexity technical issues across network, cloud, and security systems6 months and beyond, this person will:, • Demonstrate leadership in cross-functional planning and project execution, • Deliver measurable improvements in uptime, incident response, and team performance, • Lead and support strategic initiatives expanding NYPL’s digital and physical network presence Core Responsibilities • Lead and participate in architecture, deployment, and administration of NYPL's enterprise network (Cisco routers/switches, Fortinet firewalls, Aerohive WiFi, AWS networking components), • Manage connectivity across 94+ locations using dark fiber, MPLS, high-speed circuits, secure cloud connections, and telecom infrastructure, • Maintain network security through segmentation, firewall policies, VPNs, and NAC integration, • Own the Fortinet stack including FortiAnalyzer reporting and FortiManager configuration workflows, • Administer AWS networking, including VPC design, Direct Connect, security groups, route tables, and VPN management, • Lead technical planning and implementation for capital projects and new site builds, • Guide incident response efforts and serve as Tier-3 escalation point for network issues, • Define and report on network KPIs including uptime, latency, incident resolution time, and SLA adherence, • Lead vendor assessments, equipment evaluations, and procurement processes, • Provide network architecture and support for community-based internet service programs extending Library access beyond brick-and-mortar locations, • Track and manage all network circuits and connectivity services, including E-rate bidding, contract renewals, and spend managementCollaboration & Communication, • Partner with Capital Planning on infrastructure design and timing alignment, • Coordinate with Cybersecurity, IT, and Service Delivery teams to ensure end-to-end service health, • Clearly communicate risks, project status, and metrics to IT and Library leadership, • Lead cross-functional working groups on network-related change initiatives, • Work closely with Finance and IT Strategy to track circuit expenditures., • Optimize utilization of Jira and Product Management principles to track and report on work. Required Education, Experience & SkillsRequired Education & Certifications • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience, • CCNP or equivalent certification in routing, switching, or security, • Valid Drivers LicenseRequired Experience, • Minimum 8 years of experience administering enterprise-scale network infrastructure across distributed environments, • Minimum 5 years of direct team management experience in complex organizational settings, • Experience with public sector, nonprofit, or mission-aligned organizations, • Proven experience managing telecom and ISP vendor relationships and infrastructure contractsRequired Skills, • Exceptional verbal and written communication skills for technical and non-technical audiences, • Strong leadership and people management skills; demonstrated ability to build and motivate high-performing teams, • Advanced troubleshooting skills and capacity to operate under pressure during critical incidents, • Hands-on expertise with firewalls and platforms (FortiGate, Cisco, etc.), • Hands-on expertise of Cisco IOS, switching/routing protocols (BGP, EIGRP), VPN, ACLs, and LAN security, • Hands-on expertise managing enterprise WiFi solutions (Meraki, Extreme, etc.)., • Experience with cloud networking (AWS, Azure, GCP) and hybrid environments, • Familiarity with network performance and security monitoring tools (e.g., SolarWinds, Cacti, WhatsUp), • Strong knowledge of telecom infrastructure and connectivity strategies for distributed sites, • Proven ability to define and measure performance metrics, KPIs, and service outcomesManagerial/Supervisory Responsibilities, • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work, • Be Welcoming and InclusiveWork Environment, • Primarily office-based; requires occasional site visits across NYPL locations, • On-call availability for network incidents, including evenings and weekendsPhysical Duties, • Occasional lifting/moving of network equipment Union/Non Union Non-Union FLSA Status Exempt Schedule • Hybrid schedule, 3 days on-site, • Standard business hours The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Moda
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Otros
Página 5