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Job Description Asst Manager at Washington Dulles International Airport Terminal A Business Hours (6am TO 11 PM) A restaurant supervisor is responsible for overseeing the daily operations of a restaurant, ensuring excellent customer service by managing staff schedules, resolving complaints, monitoring food quality, and maintaining adherence to service standards, all while upholding a high level of cleanliness and operational efficiency; essentially acting as a leader on the floor to guarantee a positive dining experience for guests. Key responsibilities of a restaurant supervisor: • Staff Management:, • Supervise servers, bussers, and other dining room staff, assigning tasks and ensuring proper execution of service protocols., • Train new employees on restaurant procedures, food and beverage knowledge, and customer service standards., • Monitor staff performance, provide feedback, and address any issues., • Create and manage employee schedules to optimize staffing levels during peak hours., • Customer Service:, • Respond promptly to customer complaints, addressing concerns and finding solutions to ensure satisfaction., • Actively observe dining room to anticipate customer needs and provide attentive service., • Foster a positive and welcoming atmosphere for guests., • Operational Oversight:, • Monitor food quality and presentation to ensure consistency with restaurant standards., • Manage inventory levels of food and beverage supplies, placing orders as needed., • Ensure compliance with health and safety regulations, including food handling practices., • Maintain cleanliness and organization of the dining area., • Financial Management:, • Track sales and labor costs to identify areas for improvement., • Monitor and control expenses to maintain profitability., • Excellent communication skills: Ability to effectively interact with customers, staff, and management, • Leadership qualities: Capability to motivate and guide a team to achieve goals, • Organizational skills: Efficiently managing multiple tasks and priorities in a fast-paced environment, • Problem-solving abilities: Quickly identifying and resolving issues related to service or operations, • Attention to detail: Ensuring consistency in quality and presentation of food and service, • Knowledge of restaurant operations: Understanding of standard procedures, menu items, and POS systems