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Job Description ___ Technical Analyst - Salesforce Posting Start Date: 3/17/26 Job Location (Short): Chicago, Illinois, USA, 60631 | Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 35391 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! The Salesforce CRM Technical Analyst is a hands-on role responsible for building, configuring, and supporting enterprise Salesforce solutions across Service Cloud, Omni-Channel, Field Service Lightning, and Experience Cloud. The Salesforce platform supports a growing user base of approximately 4,000 users and continues to expand with new capabilities, including Field Service and Marketing Cloud. In this role, you will apply solid technical judgment and problem-solving skills to deliver secure and performant solutions through configuration, automation, targeted custom development, and support of existing integrations. You will focus on translating defined requirements into reliable technical solutions, supporting service and field operations, and improving technician productivity and customer experience. Exposure to Manufacturing Cloud is a plus. This is a builder role with a primary emphasis on hands-on delivery, enhancement work, and production support within an established Salesforce architecture. This role will be expected to be conversant in the following areas: • Service Cloud, • Field Service lighting(FSL), • Omni-Channel, • Salesforce AI / Agentforce (exposure), • Integrations/APIs, • Configure and enhance Salesforce Service Cloud, including case management, Service Console, entitlements, and SLA tracking, • Configure and support Omni-Channel routing, queues, presence, and capacity models to improve agent efficiency, • Configure and support Field Service Lightning features, including Work Orders, Service Appointments, Dispatcher Console, Service Territories, Skills, and Scheduling Policies, • Support and improve Field Service mobile workflows to increase technician productivity and first-visit resolution, • Build, maintain, and enhance automation using Flows, approval processes, and validation rules, • Support and enhance Salesforce AI / Einstein features where applicable, following established patterns and guidance, • Analyze, troubleshoot, and resolve Salesforce issues across configuration, automation, security, and integrations, • Participate in system reviews and identify opportunities to improve usability, reliability, and operational efficiency, • Develop, enhance, and support Lightning Web Components (LWC) and Apex code (classes, triggers, batch jobs), primarily for enhancements, bug fixes, and extensions of existing functionality, • Support and enhance existing integrations using REST/SOAP APIs, middleware, and third-party applications in collaboration with senior team members, • Participate in deployments and releases using SFDX, Git, and established CI/CD pipelines such as Copado or Gearset, • Maintain technical documentation, including data models, solution notes, integration details, and UPN process flows, • Approximately 4-5+ years of hands-on Salesforce platform experience in a technical delivery or analyst role, • Strong hands-on experience with Service Cloud, including case management, queues, entitlements, Omni-Channel, and SLA configuration, • Practical experience supporting Field Service Lightning (FSL) implementations, including Work Orders, Service Appointments, scheduling concepts, and mobile workflows, • Hands-on Apex development experience, including triggers, batch Apex, and queueable jobs, with a working understanding of governor limits and best practices, • Experience supporting and enhancing Salesforce integrations, including REST/SOAP APIs, named credentials, platform events, and common middleware patterns, • Exposure to Experience Cloud, including portal configuration, security/sharing concepts, and basic customization, • Solid understanding of the Salesforce security model, including profiles, permission sets, OWD, sharing rules, and field-level security, • Familiarity with CI/CD practices, including SFDX, Git-based source control, sandboxes, and participation in established deployment processes, • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent practical experience Preferred (Nice to Have) • Exposure to Sales Cloud configuration, such as opportunity management, forecasting, or pipeline automation (CPQ knowledge is a plus but not required), • Exposure to Marketing Cloud, including Journey Builder, Email Studio, or Marketing Cloud Connect integration concepts, • Familiarity with Salesforce Einstein / AI features, such as Next Best Action, Einstein Bots, or similar capabilities, • Salesforce certifications such as Salesforce Administrator, Service Cloud Consultant, Field Service Lightning Consultant, or Platform Developer I (advanced certifications are a plus) Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $110,000-120,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. • Health benefits: Medical, dental, vision, HSA, wellness programs, etc., • 401k and/or employee savings programs, • Employee time off (vacation and designated holidays), • Employee and family assistance programs, • Disability benefits, • Life insurance, • Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at ___. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Strategic Client Leadership: Serve as the lead point of contact for global clients,. Global Team Integration: Coordinate seamlessly across time zones with internal. Global Mindset: Experience working with international teams and an ability to adapt.

Job Title: Senior Administrative Assistant to the PresidentAbout the Role.Mac-Tech is seeking a highly trusted, proactive Senior Administrative Assistant to support the President in driving organizational effectiveness and strategic priorities.This role serves as a central point of coordination, com

Magnolia Tax Services provides exceptional tax preparation and advisory services to individuals, businesses, and nonprofit clients.Guided by our core values—Results-oriented, Inspirational and Impactful, Personal Development, Discipline, and Effective Communication (RIPE)—we strive to create mea

Robert Half is looking for an Administrative Assistant for a Milwaukee, WI area organization to provide essential office support and help maintain efficient day-to-day operations.This role is ideal for a professional who is highly organized, dependable, and comfortable managing a wide range of admin

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as.

The Reserves Network is a leading provider of Staffing Services in the Office, Industrial, Professional, Technical, and Healthcare markets.

Health, dental & vision insurance (after 90 days).

Familiarity with health care environment preferred.

Executive Assistant/Administrative Assistant II.InfiniSource Consulting Solutions (ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government.We tailor our services to meet the specific needs of our c

Pride-Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal s

The Project Manager is responsible for overseeing assigned projects from initiation through completion, ensuring alignment with contractual requirements, timelines, and budget constraints.This role leads project planning, execution, and team coordination while maintaining high-quality standards and

Transportation Operations Manager.All My Sons Moving & Storage is seeking an Operations Manager that has a winning skill set that matches our winning business.All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pand

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services

Oversee global calendar management and coordinate schedules for company executives. You have at least 6 years of experience supporting global executive leadership teams. Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision

Experienced Administrative Assistant to provides, initiate, and prioritizes a variety of complex confidential administrative support.Knowledge, Skills & Abilities Required:.Ability to effectively manage time and priorities.Demonstrated ability to maintain a high degree of confidentiality.Ability to

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services

Blue Sky Innovative Solutions is seeking a qualified full-time contracted Administrative Assistant for a new opportunity to support our mission-critical government customer.LOCATION: Milwaukee, WI on-site at a federal government facility.Works under minimal supervision, with extensive latitude for

Administrative Assistant working in Milwaukee, Wisconsin you will be responsible for providing high-level administrative support to multiple executive leaders and their global teams in the Information Technology function. Strong calendar and people's management capabilities are essential, along with

Part Time Receptionist/Administrative Assistant.Subaru City of Milwaukee is currently accepting applications for a part time Receptionist/Administrative Assistant to represent and support our busy team.The available position hours are Saturdays 9am to 5pm, 2-3 Saturdays per month.No experience? Abso

Administrative Assistant - Real Estate.The Administrative Assistant will actively contribute to the department and organization by providing comprehensive administrative support and actively participating in strategy and decision-making processes.Coordinates communication, manages calendars and faci

Genesis10 is currently seeking an Administrative Assistant for a contract position with a Major Financial Services Company located in Milwaukee, WI.This is a 3-month contract opportunity.This is a short-term summer contract role providing administrative support to a leader within the organization.Th

Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Enhances customer experience by increasing focus on healthcare services. Maintains and enhances current knowledge and skills re

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. If you believe in embracing individ

A pioneering finance company is seeking a dedicated Operations Manager to execute daily fund flows, manage DeFi liquidity, and oversee financial reporting.Ideal candidates will have 2-4+ years of experience in traditional fund operations and demonstrate proficiency in data manipulation and decentral

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. The Froedtert & MCW health network, which includes ten hosp

Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Enhances customer experience by increasing focus on healthcare services. Maintains and enhances current knowledge and skills re

Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as.

Health, dental & vision insurance (after 90 days).

Transportation Operations Manager.All My Sons Moving & Storage is seeking an Operations Manager that has a winning skill set that matches our winning business.All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pand

Spending accounts (HSA, Health Care FSA and Dependent Care FSA). Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.

Excellent benefits, competitive compensation, and opportunities for professional development.The HVAC Estimator is responsible for sizing, estimating, and quoting all HVAC projects.This includes understanding the customer’s requirements, working with the sales team, Project Managers and then estim

The Reserves Network is a leading provider of Staffing Services in the Office, Industrial, Professional, Technical, and Healthcare markets.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

Magnolia Tax Services provides exceptional tax preparation and advisory services to individuals, businesses, and nonprofit clients.Guided by our core values—Results-oriented, Inspirational and Impactful, Personal Development, Discipline, and Effective Communication (RIPE)—we strive to create mea

Spending accounts (HSA, Health Care FSA and Dependent Care FSA). Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.

Robert Half is looking for an Administrative Assistant for a Milwaukee, WI area organization to provide essential office support and help maintain efficient day-to-day operations.This role is ideal for a professional who is highly organized, dependable, and comfortable managing a wide range of admin

Oversee global calendar management and coordinate schedules for company executives. You have at least 6 years of experience supporting global executive leadership teams. Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision

Job Title: Senior Administrative Assistant to the PresidentAbout the Role.Mac-Tech is seeking a highly trusted, proactive Senior Administrative Assistant to support the President in driving organizational effectiveness and strategic priorities.This role serves as a central point of coordination, com