Trabajos healthcare call center en California - Page 15

Job Description Department: Patient Services Location: RCH Reports to: Call Center Manager Status: Full-time FLSA: Non-Exempt Pay Range: $22.64 - $29.43/hr EEO-1: Office and Clerical Organization Information WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care. Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. Position Summary The Call Center Representative must have excellent customer service skills and is responsible for responding to telephone inquiries from callers as they relate to health services, solving problems, and educating others on our health programs and procedures. Required Qualifications • High School diploma, some college preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job., • Experience with Epic or other electronic health records (EHR) software preferred., • Excellent customer service and interpersonal skills., • Ability to abide by standards of professional ethics and maintain HIPAA rules of confidentiality., • Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills., • Strong administrative skills with attention to detail., • Fluency in additional languages preferred., • Computer (PC) literate in Microsoft Word, Excel, Powerpoint, Outlook email and database software., • Ability to use standard office equipment including phone, fax, copier., • Have the ability to work a flexible schedule when needed., • Knowledge of community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program preferred., • Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired., • Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing., • Assist and support the Center/Department/Program to meet standards of High Reliability. Essential Responsibilities • Answer phones and provide information to callers; Take messages and route calls as appropriate., • Understand the organization and help navigate patients through it., • Maintain office appearance on a daily basis., • Schedule appointments., • Copy and shred as directed., • Provide equipment maintenance on a back-up basis and general administrative support (i.e. typing, filing, etc.) to supervisor and department., • Remind patients of upcoming appointments., • May perform closing duties., • Facilitate new patient registration., • Receive and process fees or credit card payments prior to client appointments., • Determine client/patient eligibility., • Other duties as assigned. Benefits Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement. • Paid bereavement and jury duty leave, • 11 paid holidays per year, • Paid time off, • Paid sick leave, • Flexible Spending Program, • Company paid malpractice insurance for all providers, • Professional development hours offered annually Physical Demands and Work Environment The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals. WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WellSpace Health is an Equal Opportunity Employer Company DescriptionWellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.\r\n\r\nWellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.

Job Description Under the supervision of the Associate Director of Clinic Operations and the COO, the Operations Administrator for Inland Empire is responsible for planning, coordinating, and executing clinic operations across all assigned sites within the Inland Empire region. This role provides on-the-ground leadership and oversight to ensure the effective implementation of clinic policies and procedures in alignment with organizational goals. The Operations Administrator supports the Associate Director of Clinic Operations in overseeing the integration of services—including Medical, Dental, Integrated Behavioral Health (IBH), and other specialty programs—at each clinic site. This includes ensuring the delivery of high-quality patient care, positive patient experience, and the coordination of daily site-level operations. In addition to operational leadership, the Operations Administrator provides administrative and clerical support to the Associate Director of Clinic Operations. Responsibilities include scheduling appointments, responding to inquiries, taking dictation, and managing other business and administrative tasks as needed. By relieving the Associate Director of routine tasks and assisting with regional coordination efforts, the Operations Administrator plays a key role in supporting operational excellence, team efficiency, and continuous improvement throughout the Inland Empire region. Benefits: • Free Medical, Dental & Vision, • 13 Paid Holidays + PTO, • 403 (B) retirement match, • Life Insurance, EAP, • Tuition Reimbursement, • Flexible Spending Account, • Continued workforce development & training Education: • 5 years of experience in an administrative or assistant role, preferably in a medical or healthcare setting., • Experience with scheduling, customer service, and office coordination., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Familiarity with medical terminology, a plus., • Strong professional verbal and written communication skills., • Ability to type 50 words per minute with high accuracy., • Excellent organizational skills and attention to detail., • Bilingual skills (English/Spanish fluency), preferred., • Ability to adapt in a fast past environment and be able to work responsively under pressure., • Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously., • Must have excellent process improvement skills and be able to understand clinic functions and department interactions., • Understanding of information technology and ability to organize, analyze and synthesize complex data from various sources., • Have a great attitude and be team player., • Answers and screens telephone calls and arranges conference calls., • Purchase items as necessary., • Manage and updates Contacts information., • Replies to emails or other correspondence as needed., • Organizes and maintains file system and files correspondence and other records., • Arranges and coordinates travel schedules and reservations., • Work with vendors to obtain quotes., • Develop operations policies and sign-in sheets., • Handles all administrative details associated with provider scheduling (i.e. update When to Work or other scheduling application; advise providers, clinic managers, Call Center staff, contract agencies and other as needed., • Acts as back-up to the Associate Director of Clinic Operations, COO and to other clinic Managers., • Orders and maintains supplies and arranges for equipment maintenance as necessary., • Assist with the preparation for clinic audits and participation in audits., • In conjunction with the COO and the Associate Director of Clinic Operations, participates in the implementation of the mission, vision and values of the organization., • Responsible for ensuring program and corporate compliance with Federal and State laws, organizational policies and procedures, as well as with external regulatory bodies such as PCMH, FQHC, HIPAA, OSHA, CLIA and other professional review and standards boards within their assigned region., • In conjunction with the COO and the Associate Director of Clinic Operations, develops annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes., • Ensures responsible utilization of medical supplies ensuring that the tracking and inventory of supplies and equipment are in compliance with operating budget., • Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction., • Work side-by-side with COO, Associate Director of Clinic Operations and Regional Directors in developing transformational strategies in the adoption of process improvement and guides staff in the implementation and execution of process improvement tools and methods., • Presents, facilitates and leads assigned process improvement events using methods of culture appropriate team building, team energizing, data gathering and analysis, problem solving, and project management., • Seeks and evaluates process improvement data, materials, and methods to match specific organizational needs and adapts them to use in the execution of process improvement events., • Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements., • Maintains current working knowledge of the health care environment as it relates to operations and best practices. This includes government rules and regulations, changes in reimbursement, changes in the local market, and other key factors impacting patient access and service provision., • Coordinate the renewal of clinic and lab licenses., • Processes and follows up on applications: DHS, CLIA, Pharmacy, LA Care, Business License., • Must be able to travel to various clinic locations throughout the Inland Empire as needed to support operational needs., • Makes copies of correspondence or other printed materials., • Prepares outgoing mail and correspondence, including e-mail and faxes., • Prepares reports, presentations, and other documentation as requested, assists in data collection for improvement initiatives., • Maintains confidentiality of sensitive organizational and personnel information, • Schedules and coordinates internal and external meetings, including preparing agendas, minutes, and follow-up tasks., • Perform other job-related duties, as may be assigned by the COO and Associate Director of Clinic Operations.

Job DescriptionBenefits: • Opportunity for professional growth, • 401(k), • Competitive salary, • Dental insurance, • Health insurance, • Paid time off Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers. The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM. Key Responsibilities • Answer large volume of incoming calls promptly and professionally, using proper phone etiquette., • Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center., • Address patient inquiries related to prescriptions, referrals, authorizations, and other requests., • Schedule appointments for all patients across the clinic., • Process and prepare invoices for patient forms., • Process medical records request to 3rd party insurances on request, • Retrieve, process, fax, email, and log all incoming patient forms and documents, • Ensure all documentation is accurate and compliant with healthcare standards.Front Desk Support, • Assist Front Desk staff with check-ins and general administrative tasks as needed., • Maintain professionalism and adhere to all Allied Health Solutions policies and procedures., • Foster a respectful and collaborative team environment.Administrative Duties, • Process and follow up on EDD (Employment Development Department) claims for patients., • Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner., • Coordinate and fulfill medical records requests efficiently., • Support administrative functions as needed., • Attend at least four staff meetings or training sessions per month, preferably on Fridays.Qualifications, • Associate degree or higher qualifications in healthcare administration or equivalent training is required., • At least 2 years full time experience in a similar position., • Prior experience in a healthcare or call center setting strongly preferred., • Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus., • Excellent communication, organizational, and multitasking skills., • Strong attention to detail and ability to work independently and as part of a team., • Bilingual (English/Spanish) is a plus.Benefits, • Competitive pay, • Health, dental, and vision insurance, • Paid time off and holidays, • Supportive team environment, • Opportunities for professional growth

Job Description Duration: 6-month contract, with very likely extensions up to/over a year on contract before potentially converting perm Hours: M-F – must be able to work any shift between 7am-7pm Start Date: 10/20 Day To Day: An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday. MUST HAVES: • HS Diploma, • 2+ years of healthcare call center experience OR front desk experience at a doctor’s office with multiple physicians, • Proficient in EHR/EMR software, • 2+ years of experience scheduling patient appointments for multiple physicians, • 40+ WPM typing speed PLUSSES: • Proficient in Epic software, • Experience verifying insurance, • Basic experience with Excel and standard workbooks, • Experience with Genesis phone system

Job Description Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us! About the Role We are seeking an experienced IT Telecom Engineer with strong expertise in Genesys Cloud to join our team. In this role, you will lead the design, implementation, and management of our voice communication infrastructure and integrations with CRM and backend API for our platform. You will be a part of cross-functional team and focus on ensuring optimal telecom systems performance, drive continuous improvement initiatives, and provide technical leadership to support our business objectives. What You'll Do • Lead the design, implementation, and maintenance of Genesys contact center solutions, • Manage telecommunications infrastructure and ensure high availability of voice services, • Troubleshoot complex technical issues and implement effective solutions, • Develop and maintain documentation for system configurations and operational procedures, • Be a part with IT team with focus on integration of telecom systems with other business applications, • Analyze call flow data and recommend improvements to enhance customer experience, • Implement system upgrades and new features while minimizing service disruptions, • Partner with vendors to resolve escalated issues and plan for future enhancements, • 5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform, • Understanding and experience using LLM's, • Strong technical knowledge of Genesys Cloud, PureConnect, or PureEngage environments, • Strong technical knowledge of AWS public cloud services including all of networking stack tools, ECS, EC2, Lambda, Amazon Connect, Amazon Bedrock, • Experience with integrating REST API based SaaS, • Ability to write and maintain code in Python or Java, • Strong understanding of computer networking fundamentals, • Experience managing telecommunications infrastructure, including SIP, VoIP, and related technologies, • Proven ability to lead technical projects from concept through implementation, • Excellent troubleshooting skills and ability to resolve complex technical issues, • Strong understanding of contact center operations and customer experience principles, • Experience with telecommunications security best practices and compliance requirements, • Effective communication skills with ability to translate technical concepts for non-technical audiences, • Relevant certifications (Genesys Certified Professional, etc.) preferred, • Competitive salary, bonus opportunity, and equity package, • Comprehensive Medical, Dental, and Vision benefits, • A 401k retirement plan, • Paid vacation and company holidays Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description We are currently recruiting for Campus Support Coordinators (Call Center Reps) for our office in Glendale, CA: Work Schedule: M-F 8:00 AM - 5:00 PM (30m Lunch) + OT 2 Saturdays a month 8:00 AM - 12:30 PM (Additional from 40 hours of work week) 1 Sunday a Month 8:00 AM - 12:30 PM (Additional from 40-hour work week) Position Summary: The Campus Support Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as : ER visits; inpatient hospital/vital care resources; enrollment/marketing assistance; brokers/benefits specialists; Early Bird Alert online patient portal; patient annual wellness visits; provider transitions. In person patient/provider education and training of the Early Bird Alert online patient portal. The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment. Essential Duties and Responsibilities include the following: • Communications may require actions such as: connect callers to appropriate campus medical resources in an effective manner; assist pts with appt scheduling either directly through NextGen or via call transfer; pt education regarding provider/hospital/community resources; class/event scheduling; assistance with Early Bird Alert online patient portal education/training/registration/password login/reset., • Organizational skills involved in project mailings, such as: post ER visits, Early Bird Alert post activation for Easy Connect Assist users, OB Patient Welcome Packets., • Ability to read, analyze and interpret general business periodicals. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from patients, providers and the general public., • All other duties as directed by management. Education and/or Experience: • At least 5 years of experience working in a Managed Care or Healthcare environment. Advanced certification or education within the healthcare arena preferred (i.e., MA, clinic, nursing school)., • Proficient with Microsoft word processing software including Word/Excel., • Knowledge of medical terminology and healthcare insurance industry operating procedures., • Bilingual English / Spanish (read, write, speak) is required. The pay range for this position at commencement of employment is expected to be $21 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success. Full Time Position Benefits: The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life. Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options. Health and Wellness: • Employer-paid comprehensive medical, pharmacy, and dental for employees, • Vision insurance, • Zero co-payments for employed physician office visits, • Flexible Spending Account (FSA), • Employer-Paid Life Insurance, • Employee Assistance Program (EAP), • 401k Retirement Savings Plan, • Vacation Time, • Company celebrations, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement, • License Renewal CEU Cost Reimbursement Program, • Business-casual working environment, • Sick days, • Paid holidays, • Mileage Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance. Company DescriptionAs one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.