General Manager Entertainment Venue
12 days ago
Allentown
Job DescriptionGeneral Manager We are seeking a General Manager to lead a high-volume, guest-facing entertainment venue and drive operational excellence, guest experience, safety, team development, and financial performance. This is a hands-on leadership role for an experienced operator who can lead a customer-facing business, build a strong team, maintain a safety-first culture, and deliver results through people, process, and accountability. General Manager Benefits and Compensation: • Competitive salary, • Quarterly performance bonus opportunities, • Medical, dental, vision, and supplemental insurance plans, • Paid time off, • Parental leave, • Company holidays, • 401k retirement plan, • Employee Assistance Programs, including counseling, financial coaching, legal counseling, and mediation services, • Tuition reimbursement, • Referral bonus program, • Employee discounts, • Ongoing training and development programs, • Opportunity to grow with an innovative, multi-location organizationGeneral Manager Requirements & Qualifications:, • 3 to 5 years of proven success as a General Manager in a customer-facing business, • Direct P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performance, • Strong ability to lead daily operations with an owner-operator mindset, • Proven success building, hiring, training, developing, and performance managing teams, • Experience leading hourly and salaried team members across operations, guest service, and facility execution, • Strong commitment to safety, compliance, operational standards, and guest experience, • Experience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reporting, • Ability to analyze KPIs, financial results, and P&L statements to identify gaps and improve performance, • Strong leadership communication skills with the ability to set clear expectations and hold teams accountable, • Experience resolving complex guest issues while balancing customer satisfaction, team impact, and financial results, • Ability to partner with senior leadership to execute business goals and continuous improvement initiatives, • Proven ability to maintain a clean, premium, well-run guest environmentGeneral Manager Preferred Background & Skills:, • Bachelor’s degree preferred, or equivalent leadership experience in a customer-facing, operationally complex business, • Experience leading a high-volume entertainment, hospitality, recreation, fitness, attractions, retail, restaurant, or guest-facing venue, • Background growing group events, education programs, specialty revenue channels, or local market partnerships, • Experience improving customer satisfaction scores, referrals, employee retention, productivity, and safety audit results, • Strong local market awareness and ability to build community relationships, • Passion for developing people and creating an inclusive, high-accountability team culture