Food & Beverage Manager, Hotel Metro
hace 21 horas
Milwaukee
At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences. • That exceptional hospitality begins with an exceptional team., • That Food & Beverage is about more than serving great food and drinksit's about creating experiences guests remember., • That great leaders are present, engaged, and willing to work shoulder-to-shoulder with their teams., • That every detail matters, from the first greeting and perfectly timed course to the cleanliness of the restaurant and the final thank-you., • That developing Team Members is just as important as delivering strong financial results., • That accountability and encouragement belong together, and the best leaders know when to coach, recognize, challenge, and celebrate their teams., • That strong partnerships between the Restaurant, Culinary, Hotel Operations, Sales, and leadership teams create a seamless guest experience., • That we have never truly "arrived"because there is always another opportunity to improve the experience, strengthen the team, and grow the business., • Leading, coaching, motivating, and developing Food & Beverage Team Members throughout the day., • Creating a positive, engaging environment where Team Members feel supported, respected, accountable, and set up for success., • Being visible on the floor, engaging with guests, supporting the team, and keeping your finger on the pulse of the restaurant., • Managing reservations, service flow, staffing levels, schedules, attendance, and daily operational needs to keep the restaurant running smoothly., • Leading pre-shift briefings that prepare and inspire the team while reinforcing menu knowledge, service standards, daily priorities, promotions, and important guest information., • Becoming a subject matter expert on menus, ingredients, beverages, service standards, restaurant procedures, and the overall guest experience., • Recruiting, interviewing, hiring, and onboarding talented Team Members with an eye toward identifying and developing future leaders., • Training and developing your team through one-on-one conversations, performance evaluations, in-the-moment coaching, and shoulder-to-shoulder education., • Recognizing and celebrating outstanding performance while addressing opportunities quickly, professionally, and consistently through coaching and accountability., • Motivating and challenging the team to continuously raise the bar for hospitality, service, quality, and operational excellence., • Creating memorable guest experiences and handling concerns promptly, professionally, and with genuine care., • Making sure every Team Member understands that their actions, communication, appearance, and attitude contribute to the guest experience., • Maintaining an inviting restaurant environment where cleanliness, organization, sanitation, and presentation consistently meet company standards., • Conducting regular safety and cleanliness inspections and making sure cleaning, maintenance, and operational concerns are addressed quickly., • Ensuring restaurant equipment is properly maintained, safely operated, and ready to support the demands of service., • Reinforcing food safety, sanitation, workplace safety, and security procedures while making sure the team understands how to respond to unsafe conditions., • Managing the numbers behind a great restaurant, including P&L performance, labor, payroll, inventory, cash controls, scheduling, and operating expenses., • Creating thoughtful schedules that balance business levels and financial goals with the staffing needed to deliver an exceptional guest experience., • Reviewing and approving Team Member hours accurately and within established payroll timelines., • Using restaurant POS, reservation, scheduling, and operating systems confidently to support accurate and efficient operations., • Supporting marketing initiatives, promotions, special events, and other opportunities designed to build restaurant awareness, guest engagement, and revenue., • Maintaining a strong, positive partnership with Culinary leadership and Kitchen Team Members so the front and back of house operate as one team., • Ensuring opening, closing, side work, and daily operating responsibilities are completed consistently and to standard., • Jumping in wherever you are neededwhether that means supporting the Host stand, running food, assisting Servers, engaging with guests, or solving the tiny tornadoes that come with a busy restaurant shift., • Communicating clearly with hotel and Food & Beverage leadership regarding staffing, guest experience, financial performance, operational needs, and opportunities for improvement., • Taking pride in the details guests may not always see, but absolutely feel., • You understand that great Food & Beverage leadership is equal parts hospitality, people development, operational discipline, and business performance., • You know how to balance an exceptional guest experience with labor management, cost control, revenue opportunities, and financial accountability., • You can lead confidently while remaining approachable, supportive, and calm under pressure., • You have a strong understanding of restaurant operations and can anticipate what the team and guests need before they have to ask., • You are comfortable making decisions and adjusting quickly when reservations, staffing, business levels, or operational priorities change., • You know how to coach Team Members in the moment, provide meaningful feedback, recognize exceptional performance, and hold people accountable when standards are not met., • You enjoy identifying talent and helping Team Members develop the skills and confidence they need to grow into future opportunities., • You understand the importance of menu and beverage knowledge and can confidently educate your team so they can create informed and personalized guest experiences., • You have a strong understanding of restaurant financials, including budgeting, labor, inventory, cash handling, cost management, and P&L performance., • You understand that cleanliness, sanitation, food safety, and workplace safety are essential parts of exceptional hospitality., • You can collaborate across departments and build strong relationships with Culinary, hotel operations, and leadership., • You bring organization, sound judgment, dependability, professionalism, and a service-first mindset to every shift., • You believe leadership means being present for your teamnot simply managing from the office., • Four (4) to seven (7) years of Food & Beverage management experience preferred., • Previous management experience within a fine-dining, upscale, luxury, or high-volume hospitality environment preferred., • Demonstrated experience leading, coaching, training, and developing restaurant Team Members., • Budgeting and financial management experience required., • Inventory management experience required., • Strong understanding of restaurant P&L statements, labor management, cost controls, payroll, and financial performance., • ServSafe certification required, or ability to obtain certification within the timeframe established by the company., • Strong knowledge of food safety, sanitation standards, workplace safety practices, and applicable health regulations., • Experience with restaurant POS, reservation, scheduling, inventory, and related operating systems preferred., • Strong organizational and time-management skills with the ability to prioritize effectively in a fast-paced environment., • Ability to analyze challenges, make sound decisions, solve problems, and adapt quickly to changing business needs., • Ability to communicate clearly and professionally with guests, Team Members, Culinary partners, hotel leadership, and other departments., • Ability to quickly learn and retain detailed information regarding menus, beverages, service procedures, restaurant layouts, operating systems, and company standards., • Professional, outgoing, engaging, and service-oriented demeanor., • Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and peak business periods based on operational needs., • Ability to stand and walk for extended periods throughout the shift in a fast-paced restaurant environment., • Ability to frequently bend, reach, stoop, push, pull, and move throughout restaurant, kitchen, service, storage, and back-of-house areas., • Ability to safely lift, balance, and carry restaurant service trays, supplies, equipment, and other items necessary to perform the essential functions of the position.