Food and Beverage Operations Supervisor
1 day ago
San Francisco
Job Description Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire! The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement. Please note you must be hold a High School Diploma or GED to apply. Open availability, especially nights and weekends, is required. We require staff that handle and serve alcohol be at least 21+ Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching Essential Duties: • Under the direction of the F&B Manager/GM conducts food preparation, designates portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner., • Assists in the scheduling and receiving of food and beverage deliveries, checking delivery contents in order to verify product quality and quantity., • Assists in department employee schedules and assign duties, • Investigates and resolve customer complaints regarding food quality, service, or accommodations., • Must have full knowledge of process for serving alcohol within the premises., • Conducts alcohol and age restriction control in accordance with company policies., • Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support., • Open/Close store & department following company guidelines., • Train, coach, & issue disciplinary actions for department staff when requested by FB Manager., • Create department schedule, task assignments, & issue breaks/lunches when requested by FB Manager., • Attends weekly staff meetings with department Manager to discuss and resolve any issues relating to operations, staffing, customer service, etc., • Conducts tills checks, refunds, price adjustments in accordance with the company policy., • Sets performance goals with the upper management., • Learn company policies that affect the department/business., • Monitors progress performance with key trainers and upper management., • Achieve department sales goals through the efficient execution of Company policies. Non-Essential Duties: • Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates., • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances., • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention., • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering. Qualifications: F&B Supervisor must possess a strong sense of customer service and interpersonal skills to include high integrity and respects for everyone. The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.). Education and/or Experience: High School Diploma or two-year related experience; or equivalent combination of education and experience. Work Environment: While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud. Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required. Please submit your resume or complete application online at . Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One) Company DescriptionRound1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids. In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open. Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market. As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.\r\n\r\nIn 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.\r\n\r\nRound One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.\r\n\r\nAs the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.