Care Coordinator- Plymouth Psych Group
hace 29 días
Minneapolis
Job DescriptionSalary: $20 + DOE Plymouth Psych Group is a full-service mental health clinic serving patients of all ages and their families. We are currently seeking a Care Coordinator / Medical Assistant to join our team. Position: Care Coordinator / Medical Assistant Status: Full-Time Schedule: Monday through Friday Job Summary The Care Coordinator / Medical Assistant provides both administrative and clinical support to individuals and families seeking care at Plymouth Psych Group. This role is responsible for front-desk coordination, patient intake, scheduling, and communication, while also supporting clinical staff with basic medical assistant duties such as rooming patients, documenting vitals, and assisting providers to ensure efficient, high-quality patient care. This position serves as a liaison between patients, providers, clinical staff, and the back office while maintaining strict confidentiality and professionalism. Duties & Responsibilities Care Coordination & Administrative Duties • Greets all patients and verifies demographic and insurance information for accuracy., • Assists patients and family members with completion of pre-registration and intake forms., • Schedules, reschedules, and coordinates appointments, including last-minute and urgent scheduling needs., • Reviews no-call/no-show accounts and contacts patients to reschedule appointments., • Answers phones, screens callers, relays messages, and routes calls to appropriate departments., • Checks voicemail every 30 minutes to ensure timely response to patient messages., • Confirms callbacks, reschedules appointments, and communicates no-show/late cancellation policies., • Maintains, files, and updates patient charts, orders, demographics, and other documentation; shreds outdated information per policy., • Informs patients of costs of care and collects copays, coinsurance, and deductibles., • Posts payments according to protocol; prepares and balances daily financial registers and submits documentation to billing., • Maintains physician and provider schedules within the Practice Management system., • Assists with filing and other administrative support needs as assigned. Medical Assistant Duties • Rooms patients and prepares them for appointments in a timely and professional manner., • Obtains and documents vital signs, height, weight, and other relevant clinical information as appropriate., • Assists providers with clinical workflows, including pre-visit preparation and post-visit follow-up tasks., • Updates medication lists, allergies, and patient histories in the electronic health record (EHR)., • Prepares exam rooms and ensures rooms are stocked, clean, and organized., • Assists with coordination of lab orders, referrals, prior authorizations, and documentation as directed., • Provides patients with instructions, educational materials, and follow-up guidance per provider direction., • Communicates patient concerns or clinical observations to providers promptly and accurately., • Supports telehealth visits by assisting with patient check-in, documentation, and troubleshooting as needed. Qualifications • Demonstrates compassion, empathy, and respect for all patients; patient care is a top priority., • Excellent customer service and communication skills., • Understanding of HIPAA and the importance of confidentiality., • Highly flexible and adaptable to changing departmental needs., • Strong organizational and multitasking skills in a fast-paced environment., • Attention to detail with the ability to remain focused under pressure., • Basic computer proficiency, including Microsoft Word and Excel; experience with EHR systems preferred., • Medical Assistant experience or training preferred (certification a plus but not required, if applicable).