Management jobs in El Monte, California - Page 17Create job alerts

Job Description Job purpose To provide FREAKY world class customer service to Jimmy John’s customers while spreading the love through FREAKY FAST JJ’s sammies. Blow your Manager away with your personality and service to customers. Blow your coworkers away with your team player attitude. Duties and Responsibilities * Be a Role Model to new Team Members * Provide excellent Customer Service * Adhere to Team Member Handbook Policies and Procedures * Maintain and foster Company Culture * Prep and make sandwiches (pull meat, prepare veggies, bake bread) * Maintain store cleanliness * Maintain Food Safety * Maintain Workplace Safety * Maintain Store and Equipment Safety * Slice and prep * Train team members, run shifts * Assist with recruiting efforts * Interpret business KPI’s * Attend weekly store meetings Qualifications * Must be 18+ * Must have state required Food Handlers Card for CA and AZ only * Preferred management experience * Must be a good coach to develop team * Must be coachable * Must have experience in dealing with customer and employee issues * Must be energetic, enthusiastic, confident, and outgoing * Must be computer proficient Working conditions Must be able to work in a moderately loud and fast-moving environment. Jimmy John’s stores play music at a moderate level all day. Must be able to avoid distraction and apply safety best practices while using slicer, knives and oven. Physical requirements Must be able to stand for length of shift. Must be able to lift up to 30 pds. Must be able to climb ladder if needed.

Job DescriptionDescriptionJob Title: Case Manager I or II Department: Health Services - ICM About the Role: Astrana is looking for a RN/LVN Case Manager and we are willing to train a RN or LVN with no case management experience! You will have the ability to work with pediatrics and/or adult populations depending on business need. What You'll Do • Comply with Case Management Department’s policies and procedures, • 95 - 100% compliance with Utilization Management health plan delegation standards for Case Management, • Utilize Milliman Care Guidelines criteria for appropriateness of transition to care by level of skilled needs and acute rehab for post discharge plan, • Collaborating with Hospitalists, case managers, and discharge planners to establish discharge plans at time of admission, • Responsible for coordinating the required initial and concurrent reviews based on the review of medical records received and daily accurate reporting of all inpatient admissions to Medical Director and Manager and/ or Supervisor of Case Management Department, • Review of medical records and/or other documentation to determine medical necessity, appropriateness and level of care utilizing Milliman Care and other appropriate Guidelines, • Assess, plan, implement, coordinate, monitor, and evaluate all options and services with the goal of reducing hospital readmission • Attends/coordinates Case Management meetings on and off-site as necessary, • Interacts with the providers or members as appropriate to communicate determination outcomes in compliance with state, federal and accreditation requirements, • Attend to provider and interdepartmental calls in accordance with exceptional customer service, • Maintain good relationships with health plans, hospitals and medical directors. Resolve problems that arise with any IPA medical directors, • Report to Manager and/or Supervisor of Case Management on activities and/or problems occurring throughout the day, • Available for Hospital on site Case Management, • Active Registered Nurse (RN) license in California OR active Licensed Vocational Nurse (LVN) license in California, • Experience using Microsoft applications such as Word, Excel and Outlook, • At least two (2) years of clinical experience as an RN/LVN You're great for this role if:, • Excellent analytical critical reasoning, • Proven ability to prioritize multiple responsibilities simultaneously in a fast-paced, changing environment while meeting deadlines, • Ability to educate and train staff members and other departments as needed, • Experience using EZCAP, • Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The position is located at 1600 Corporate Center Dr, Monterey Park, CA 91754., • This role will require visiting patients in our partnered hospitals. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Description Signature Estate & Investment Advisors, LLC (SEIA) is a Registered Investment Advisory firm with over $11 billion across 16 advisory practices in 5 locations across the country. For over 20 years our growth has primarily been through organic client acquisition and building out advisor support and infrastructure. SEIA is now looking for established investment advisors who are looking to take their practice to a higher, more independently owned level. Our unique value proposition hinges on the firm’s role of being a platform by advisors for advisors. Each advisor is an independent contractor, owning their own book of business. With the founding partners also having advisory practices, the firm’s future and management is driven by the advisors it serves. Our track record of retention speaks volumes of our culture. QUALIFICATIONS • Book of 50 to 200 million, • Clean U-4, • Series 7, 66 and insurance license, • Desire to grow your book, • Belief in continuing advanced education and designationsWE OFFER, • Extremely high payout grids that have never gone down., • Full office support so you only focus on client relations., • A Culture of sharing best practices and collaboration.

Job DescriptionDescription of Responsibilities The Director of Nursing is a dynamic role with responsibility for the assessment, planning, implementation and evaluation of staff, patient and company needs. The DON will be responsible for the development of clinical policies and procedures, with ongoing training for all company staff. The DON will have the opportunity to do direct patient care, to be a patient advocate and to assist in the development of the specialty pharmacy. The DON will also have full P&L responsibility for the Specialty Pharmacy. Reporting Relationship CEO Responsibilities of the Director of Nursing include the following: • Hires, trains, develops, manages all professional and support staff for Specialty Pharmacy, Ambulatory Infusion Centers, and Home Health Agency., • Assumes full P&L responsibility for Specialty Pharmacy, HHA operations and Home Infusion patients., • Assists Director of Operations and operations personnel in ensuring compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually monitoring operations. Will report and initiate changes when required and directed., • Serves as clinical resource to agency staff exercising considerable judgement, problem solving skills and professional knowledge., • Responsible for the efficiency and effectiveness of systems that support the delivery of patient care and achievement of quality patient outcomes., • Assures that Ambulatory Infusion Center and Home Health Agency staff complete orientation, maintain clinical competence, participate in continuing education, and are evaluated in a timely manner. Participates in the orientation of other clinical staff or branch personnel as directed., • Oversees the receipt, evaluation, acceptance, and execution of the initial patient intake process to assure that patient verification, assessment, teaching, and the ongoing scheduling of patient services for the Ambulatory Infusion Centers and Home Health Agency occurs in a timely and appropriate manner. Performs initial patient assessments and reassessments as needed., • Assures that all patient-related documentation, clinical and departmental reports are accurately completed, submitted and/or filed in a timely manner, according to internal and external regulatory requirements., • Supports the billing process for all Ambulatory Infusion Center and Home Health Agency services., • Manages employees through the establishment of performing goals, allocating resources for continuing education and in-services for new ongoing patient related care. Including but not limited to performance evaluations, supervisory visits, and job performance counseling., • Maintains and participates in the review of organization wide policies and procedures to ensure the delivery of quality patient care., • Participates in the planning, decision making, and implementation of all activities that affect the staff and patients of the Ambulatory Infusion Centers and Home Health Agency., • Maintains professional growth and development through seminars, workshops, and professional affirmations to keep abreast of latest trends in the infusion field while assuming own clinical competency., • Provides outstanding service to all customers, fosters teamwork and practices fiscal responsibility., • Communicates with all members of the patient care team, external and internal, as needed to ensure good outcomes for the patient., • Participates in the company’s quality improvement program., • Assists in company’s marketing and providing educational in-services as requested., • Participates in various internal committees as requested., • Maintains proficiency with electronic medical record system., • Maintains clinical competencies to do direct patient care when needed. Qualifications and Preferred Skills • Current, active and in good standing Registered Nurse license in the state of California., • 2+ years in leadership/management experience., • 2+ years of clinical leadership in Infusion therapy environment which included administration of IVIG, and other medications for auto immune diseases., • Ability to work with an interdisciplinary team of professionals including, but not limited to, case managers, discharge planners, patients, doctors, and pharmacists., • Knowledge of regulatory requirements of Federal, State and accreditation bodies for ambulatory infusion centers and home health agencies., • Prior experience with establishing written policies and procedures., • Ability to organize and plan the activities of subordinates, and to delegate appropriately., • Organizational skills sufficient to maintain consistently accurate records., • Ability to evaluate options and to make efficient decisions., • Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail., • Home health care and supervisory experience., • Licensed health care provider, RPh or RN., • Baccalaureate degree in Nursing or current CRNI or IGCN certification for 2+ periods, • Current CRNI, IGCN OR IGNS Certification preferred., • Current BLS., • Affiliation with or membership in INS, (Infusion Nurse Society) or IGNS (Immunological National Society) preferred., • Valid driver’s license and clean driving record for the past three years. Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description: • The employee is regularly required to stand, walk, and sit, as well as talk and hear., • The employee is required to use hands to operate vehicles and office equipment., • The employee must occasionally lift and/or move up to 60 pounds., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. #ZR

Job Description About our Client Azusa Pacific University is a nationally recognized, comprehensive evangelical Christian university committed to developing disciples and scholars who impact the world for Christ. Founded in 1899, APU integrates rigorous academics with a deep and enduring faith commitment that shapes teaching, scholarship, and community life. APU is a leader within the Council for Christian Colleges and Universities and is consistently recognized by U.S. News and World Report as one of America’s Best Colleges. With more than 100 undergraduate, graduate, and doctoral programs offered on campus, online, and across regional locations in Southern California, APU serves a diverse and engaged academic community. In 2024 and 2025 Wall Street Journal ranked Azusa Pacific University as the number one Christian university in California, affirming its academic quality, outcomes, and mission-driven excellence. APU seeks employees who desire to engage fully in a Christ-centered culture by cultivating community, modeling lifelong learning, and demonstrating Christ-like character. Faculty and staff work together to create an environment that is edifying to God and to one another. The Opportunity Azusa Pacific University invites nominations and applications for the position of Dean of the School of Business and Management. This is a distinctive opportunity for a visionary, faith-driven academic leader to shape the future of business education at a university with strong momentum, strategic investment, and growing national visibility. Reporting to the Provost, the Dean will provide academic, strategic, and operational leadership for the School of Business and Management, including the endowed Leung School of Accounting. The Dean will work collaboratively with faculty, university leadership, external stakeholders, and the Executive Director of Strategic Partnerships to advance enrollment growth, industry engagement, experiential learning, and student outcomes. A central priority of this role is the strategic expansion of enrollment through outreach to industry partners, high schools, and faith-based and Christian organizations, positioning APU as a destination for students seeking a Christ-centered, career-ready business education. The Dean is expected to be externally focused, visible, and engaged with the business community. This leader will bring creativity, energy, and relevance to industry-facing initiatives such as Transformative Talks, the Student Investment Club, Study Abroad and Study Away programs, Meet the Firms, and other experiential platforms. These programs are essential to preparing students not only for their first job, but for meaningful careers and lives of purpose beyond graduation. Grounded in a Christian worldview, APU’s business programs integrate faith, ethics, leadership, and execution. The Dean will develop leaders who combine professional competence with moral clarity, humility, and a commitment to serve others in today’s global economy. Key Responsibilities Strategic Leadership Provide vision and leadership that positions the School of Business and Management as a leader in faith-integrated, technology-forward business education. Lead strategic planning efforts that respond to evolving business models, workforce needs, and global market dynamics while advancing enrollment growth and external visibility. Faith Integration Ensure that curricular and co-curricular experiences reflect thoughtful and informed integration of Christian faith within business disciplines and professional practice. Champion ethical leadership, stewardship, and Christ-centered decision-making in the marketplace. Curriculum Innovation Oversee the continuous evolution of academic programs to incorporate emerging technologies and practices including artificial intelligence, data analytics, digital marketing, fintech, and entrepreneurship. Ensure students gain applied, real-world learning aligned with current and future industry needs. Faculty Leadership and Development Recruit, retain, and develop faculty who demonstrate excellence in teaching, scholarship, and faith integration. Foster a collegial, high-performing academic culture that supports innovation, interdisciplinary collaboration, and academic distinction. Student Success and Experiential Learning Expand applied learning opportunities, including internships, simulations, competitions, and industry-connected projects. Lead the continued growth and relevance of signature initiatives such as ZuVenturez, Transformative Talks, Study Abroad and Study Away programs, the Student Investment Club, and Meet the Firms. Ensure graduates are well prepared for their careers, leadership responsibilities, and future life challenges. Enrollment Growth and Outreach Lead enrollment growth initiatives through coordinated outreach to industry partners, high schools, churches, and Christian organizations. Collaborate closely with admissions teams to strengthen recruitment pipelines and market positioning. External Engagement and Advancement Serve as a visible ambassador for the School of Business and Management and the Leung School of Accounting with alumni, donors, corporate partners, and faith-aligned organizations. Actively participate in fundraising and partnership development efforts, in collaboration with the university advancement team, to support innovation, technology, and student access. Diverse Perspectives and Community Engagement Promote a learning environment that values diverse perspectives, backgrounds, and experiences. Support students and faculty from a wide range of populations and ensure that the School reflects respect, opportunity, and academic excellence for all. Operational Excellence Ensure sound fiscal stewardship, effective resource allocation, and continuous improvement. Lead digital transformation efforts that enhance academic delivery, operational effectiveness, and student outcomes. Research and Thought Leadership Champion interdisciplinary research focused on innovation, emerging business models, and the digital transformation of organizations. Promote scholarship that informs industry practice, ethical leadership, and public policy. Why This Role, Why Now This is a unique opportunity to lead a business school with strong institutional support, a clear Christ-centered mission, expanding industry partnerships, and a growing national profile. The next Dean will inherit momentum, infrastructure, and collaborative leadership committed to scaling impact, relevance, and visibility while shaping the next generation of leaders who will lead on purpose and for a purpose. Requirements Qualifications Academic Credentials An earned doctorate in business, technology, or a closely related field is preferred. Candidates must demonstrate scholarly achievement appropriate for appointment as a full professor. Candidates with a master’s degree may be eligible with sufficient professional experiences and accomplishments. Leadership Experience A minimum of ten years of progressively responsible academic leadership experience with demonstrated ability to inspire, align, and lead faculty and staff within a mission-driven institution. Visionary Leadership Demonstrated ability to articulate and implement a compelling vision for business education in a technology-driven world while remaining grounded in Christian values and principles. Communication and Collaboration Exceptional communication and interpersonal skills with a transparent, approachable leadership style that builds trust across faculty, staff, students, and external partners. Commitment to Innovation A proven track record of identifying emerging trends in education and adapting curriculum and programs to advancing technologies and new business models. Industry Engagement Strong relationships across technology, innovation, entrepreneurship, and traditional business sectors with the ability to leverage industry connections to advance partnerships, curriculum relevance, and student outcomes.

Job DescriptionSalary: $65,000 $90,000 annually ($31.25 $43.27 per hour) Clinical Supervisor BCBA or BCaBA (Hybrid Pasadena) Building Block Resolutions California Location: Pasadena, CA (Hybrid; primarily in the San Gabriel Valley area with occasional travel to Los Angeles/Orange County Employment Type:Full-Time Salary: $65,000 $90,000 annually ($31.25 $43.27 per hour) Education: Bachelors or Masters degree Experience: BCBA or BCaBA 1+ years required License/Certification: Active BCBA or BCaBA with the BACB About Building Block Resolutions (BBR): BBR is a growing ABA agency providing innovative, compassionate services to children and young adults diagnosed with Autism. Excellence, creativity, and a modern approach to leadership are at the heart of our work. We are seeking an experienced BCBA or BCaBA to join our team as a full-time Clinical Supervisor. This hybrid role involves both field and office work, leading clinical teams, supporting staff, and collaborating across departments. Why Join BBR: Make a meaningful impact at a growing agency Positive, team-centered culture with low turnover Supportive leadership and professional development opportunities Hybrid work environment and flexibility Opportunity to implement creative ideas and help shape the companys growth What Youll Do (Responsibilities): Clinical Leadership: Manage a caseload of 1015 clients while maintaining a minimum of 25 billable hours/week Review, sign, and conduct final steps of all assessments (FBAs) Coach new and senior staff through challenging cases and personnel issues Help clients maintain treatment utilization and progress toward goals Monitor programs to ensure ethical, high-quality implementation Ensure staff follow HIPAA regulations and clinical best practices Administrative / Team Leadership: Supervise other supervisors and sign off for school hours as needed (BCBA Only) Coordinate weekly with the Clinical Team and facilitate team meetings Join monthly supervisor meetings to discuss agency-wide goals, challenges, and improvements Assist in planning and scheduling company events to promote team engagement and growth Collaborate with office departments to ensure client success and provide staff support Perform monthly field support and performance evaluations Attend networking events and encourage clinical team participation Work across client homes, schools, centers, and community settings Requirements: Active BCBA or BCaBA certification with the BACB Minimum 1+ year experience as BCBA/BCaBA Strong leadership, communication, and people-management skills Positive, solution-focused mindset with ability to motivate teams Experience working with children ages 2 to 18 diagnosed with Autism Valid drivers license and reliable transportation Availability Monday through Friday, with occasional Saturdays Comfortable traveling throughout Los Angeles and Orange County Proficiency with Google Drive, Microsoft 360, and Outlook Benefits: Health, Dental, Vision SIMPLE IRA with up to 3% company match Bonus Opportunities Professional growth and leadership development How to Apply: If youre excited about this opportunity, submit your resume to be considered for this position. A brief cover letter is optional but appreciated if youd like to share why youre a strong fit for BBR. If you are not yet a BCBA/BCaBA but are interested in Behavioral Therapist, RBT roles, please visit our website for opportunities to apply at

Job Description Position: Shift Supervisor Our Blend: Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers. Today we have global presence with Cafés around the world and offices in California, Singapore and Malaysia. As we grow our brand, we are committed to maintaining our values, heritage and passion for our products. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people and our customers. Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!! The position we are brewing: Do you love premium Coffee & Tea? Do you want to work for a socially responsible, guest service focused company? The Coffee Bean & Tea Leaf® Shift Supervisors curate memorable experiences for our guests and the CBTL team daily. They run shifts, lead the store team and make decisions that impact store operations. If you are looking for an opportunity where you can interact with people, smile, get involved in the local community, and have fun while leading a cooperative team, we want to talk to you about joining our growing and diverse team. What you will Measure and Blend: • Create coffee moments- share your knowledge, our coffee, and our sustainability practices with guests., • Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training., • Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the guest., • Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time., • Care about safety. Safe, healthy employees and guests are our number one priority., • Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success, • Discounts on our Coffee and Tea, • Medical, Dental, Vision as applicable, • Pay Range: $22.00-$24.50 Hourly (Based on minimum wage ordinance and experience.), • Observed Holidays, • Sick Pay, • Referral bonus program, • Flexible Uniforms, • Retirement Plan, • Life Assistance Program, • 24 Hour Fitness Discount, • Flexible Schedule, • Fun Environment., • Climbing, • Balancing, • Stooping, • Kneeling, • Crouching, • Reaching, • Standing, • Walking, • Pushing, • Pulling, • Lifting, • Grasping, • Feeling (Tangible), • Talking, • Hearing, • Repetitive Motion, • Sitting, • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects., • The worker is subject to both environmental conditions. Activities occur inside and outside., • The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity., • The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity., • The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level., • The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles. The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We use eVerify to confirm U.S. Employment eligibility.

Job Description Overview Shriners Children’s is seeking a Director of Patient Care Services with vision, energy and a passion for providing access and care to children. This position will be based in Pasadena and will support our Shriners Children’s Southern California location. The scope of leadership includes hospital based ambulatory services, operating room, peri-operative services, central sterile, respiratory therapy, medical-surgical and ICU. Other services include care management, interpreters, transportation and lodging coordination, infection prevention, nursing informaticist and clinical documentation improvement specialist. This position is full time, exempt and benefits eligible. The salary range for this position is $134,000 - $230,400/annually. Compensation is determined based on experience and equity. Responsibilities • Participates in the development, monitoring and execution the hospital’s strategic plan demonstrating systems thinking and change management skills. In collaboration with unit/department managers contributes to planning, decision making and policy formulation., • Attends/holds membership on hospital and medical staff committees as appropriate. Attends Board of Governors and physician meetings to report on activities of nursing and assigned departments., • Provides administrative coverage in the absence of the administrator. Participates in community educational programs and meetings as the hospital's representative., • Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management. Identifies needed changes, facilitates/directs the change and role models positive attitude toward change. Role models professional nursing practice and behaviors. Coaches (PCS) management team in leadership principles. Collaborates with members of the hospital’s leadership team., • Identifies, develops and facilitates: patient safety initiatives, quality improvement strategies, nursing and employee satisfaction initiatives and other programs to maintain and improve the patient-focused culture of assigned departments and services. Embraces shared decision making by energizing staff and others in decision making that is patient and family centered in an environment that is conducive to discussion and opinion sharing., • Maintains positive verbal / nonverbal communication in interactions with staff, other departments, physicians, patients and families., • Maintains patient and employee confidentiality in all communication interactions: written, verbal, and electronic., • Builds and maintains a trusting collaborative relationship with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, nursing and other education programs. Accomplishing objectives through persuasion, celebrating successes and accomplishments and communicating a shared vision., • Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Read, analyze, and interpret the most complex data documents., • Develop, implements and assures the organization's plan for providing nursing care and other assigned patient services in accordance with the mission / vision of the hospital. Evaluates problems and concerns in the patient care services areas and overall hospital in terms of ensuring safe, effective, quality patient care, and staffing., • Manages human resources via workforce planning, employment decisions, reward & recognition for exemplary performance, performance issue management, identification of current/future needs and skill sets. Participates in the interview process of key leadership positions. Assists in the selection, implementation and evaluation of information technology assuring optimal support of patient care function in collaboration with system and other hospital leaders., • Communicates effectively as evidenced by delivering “difficult news” in such a way as to maintain credibility and respect for those involved. Demonstrates ability to initiate and manage crucial conversations and coach management team in same; resolves and manages conflict expertly. Follows through on commitments and addresses concerns. Show recognition of customer concerns and apologize for any inconveniences. Take an active role to improve a situation by continually using the L.A.S.T. technique (listen, apologize, solve and thank). Asserting views in a non-threatening, nonjudgmental way., • Makes unit/department and patient rounds frequently to keep channels of communication open. Gives appropriate feedback in a timely manner to questions and concerns. Promotes and facilitates harmonious relationships among assigned personnel, the Medical Staff, patient and public, and acts as liaison between assigned departments and other departments of the hospital, • Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service through communication and teamwork. Maintains an environment that shows pride and ownership. Exhibits an informed and professional attitude by being prompt efficient, and competent. All customers are greeted in a friendly and courteous manner and situations are handled with respect, compassion, and sensitivity. Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution., • Sets the tone and expectation for positive customer service in all Patient Care Services departments. Role models positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external. Optimizing the patient’s experience by reducing the patient and family’s anxiety and increasing the patient’s compliance. Qualifications Required: • CA RN licensure, • Bachelor’s Degree in Nursing, • Masters Degree in related field (within 2 years of hire), • 5+ years of acute care hospital experience, • 4+ years of nurse management experience, • Professional, clinical, administrative and planning expertise., • Highly developed management communication and organizational skills, • Nurse Executive Advanced-Board Certified (NEA-BC), • Pediatric acute care hospital experience