Dental Office Manager/ Treatment Coordinator
hace 20 días
Burbank
Job DescriptionBenefits: • 401(k), • Competitive salary Required Qualifications • High School Diploma or equivalent required., • 2+ years of experience in dental practice management or 3+ years in an office leadership role., • 5+ years of total experience in a dental organization., • Minimum 1 year experience as a Treatment Coordinator., • Clinical experience (Dental Assistant, Hygienist, etc.) highly preferred., • In-depth knowledge of dental procedures, terminology, and insurance processes., • Familiarity with the California Dental Practice Act and Dental Hygiene Board of California (DHBC) regulations., • Strong understanding of third-party financing options (e.g., Cherry, CareCredit)., • Proficiency with dental practice management software (e.g., Open Dental)., • Working knowledge of electronic health records (EHR) and coding for dental and medical billingJob Responsibilities Patient Communication & Case Presentation • Review and present treatment plans clearly and compassionately, emphasizing benefits and risks., • Answer patient questions regarding procedures, recovery, timing, insurance coverage, and costs., • Educate patients about payment options, including third-party financing, office plans, or discounts., • Build rapport and trust to support treatment acceptance and long-term patient relationships.Financial Coordination & Oversight, • Provide accurate treatment estimates and ensure proper documentation of financial agreements., • Collect co-payments or deposits prior to scheduling treatment and assist with financing applications., • Manage operating budgets, monitor expenses, and oversee patient billing and collections., • Collaborate with billing staff to ensure correct posting of dental and medical procedure codes., • Generate and present financial and performance reports to ownership or upper management.Scheduling & Operations Management, • Manage provider schedules to maintain optimal clinical flow and patient experience., • Schedule and coordinate treatment appointments, ensuring smooth transitions between clinical and front office teams., • Track and follow up on outstanding treatment plans to encourage timely scheduling., • Oversee day-to-day office operations, including supplies, sterilization protocols, and facility upkeep.Insurance & Authorization Support, • Confirm insurance benefits, limitations, and pre-authorizations as needed., • Communicate insurance details clearly to patients and help resolve questions or discrepancies., • Coordinate with insurance providers to process claims, manage denials, and ensure accurate patient accounts.Team Leadership & Collaboration, • Lead daily team huddles to align on schedules, goals, and performance metrics., • Collaborate with dentists, hygienists, assistants, and front office staff for coordinated patient care., • Supervise, train, and provide feedback to staff; participate in hiring and performance evaluations., • Foster a positive, communicative work environment and address conflicts or concerns proactively.Compliance & Policy Management, • Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards., • Maintain accurate patient records, insurance documentation, and operational compliance.