Engagement Coordinator
hace 2 días
White Plains
Candidates must reside within a commutable distance of Purchase, New York. Job Responsibilities The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach. • Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes., • Manage event communications, tracking, and preparation of marketing or educational materials, • Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource., • Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation., • Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned, • Assist in internal documentation, stakeholder communications, and basic reporting from events, • Performs other duties as assigned Required Qualifications • 1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction, • Demonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners, • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment, • Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms, • Ability to work independently and manage shifting priorities in a fast-paced environment, • Willingness to learn health and insurance concepts, • Strong written and verbal communication skills Preferred Qualifications • Prior experience supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to success, • Comfort with client-facing responsibilities, such as presenting information, answering questions, or supporting adoption of services, • Experience working in a high-travel or event-heavy role is a plus, • Exposure to healthcare, wellness, or benefits-related fields