Bakery Technician
hace 1 día
Philadelphia
Job Description When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently located across the U.S. At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits: • Competitive Compensation, • Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost), • 401K (generous retirement benefits) with a Company Match, • Paid Holidays and Paid Time Off Summary: The Technical Service Advisor is a critical position within the BakeMark Marketing and Technical Services team. Must have strong work experience within various bakery operations, including small, retail bakeries or donut shops, up to large commercial bakeries or bakery departments in grocery stores. Must also have expertise in both scratch-baking and baking from mixes. Core areas of responsibility will include serving as the technical lead on all assigned markets (branches), leading customer presentations and meetings from a product-expert standpoint, testing and analysis for comparison tests and product evaluations, recipe development efforts in conjunction with Sales, Marketing and Technical Services and acting as lead subject matter expert for BakeMark product knowledge and training activities. Upholds and complies with policies and attitudes adopted by BakeMark, following the guiding principles of best practices, as both a process and a cultural guide. Essential Duties and Responsibilities: • Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Exemplify the BakeMark Core Values and Ways of Working in all aspects of assigned responsibilities, and other projects and duties as assigned., • Plans and leads execution of assigned technical service meetings and projects. Accountable for actively managing own schedule, as it relates to support provided to Sales and Marketing. Ensures focus is maintained on promoting the growth of the BakeMark branded product portfolio., • Demonstrate and troubleshoot BakeMark products in our customer’s bakery or facility. Collaborate and assist our customers in the development and implementation of BakeMark products., • Leads the planning and execution of all regional training opportunities for the assigned Sales teams (branches), in both online and in-person formats. Collaborates directly with the Marketing team to ensure all content connected to training is aligned to established branded product initiatives., • Supports the technical elements of the product development process, specifically testing, analysis and application. Works directly with Marketing and R&D to test and analyze product performance and target market applications. Delivers detailed reports to Marketing to ensure new product is optimized to meet/exceed local market expectations., • Acts as subject matter expert for all technical insights and support related to large account management, trade events and special projects. Collaborates directly with local sales for the planning and execution phases, ensuring that the BakeMark branded product lines are fully optimized in each specific opportunity., • Lead localized recipe development for the assigned sales teams (branches). Utilizes BakeMark manufactured products to develop new recipes that will help with the introduction and sales of BakeMark products., • Follows BakeMark’s best practices in Marketing and BakeMark’s Good Manufacturing Practices and food safety rules, as well as takes responsibility for housekeeping and sanitation duties for work area and as assigned. Qualifications: • 3+ years of professional bakery experience (retail, wholesale, or production), • Strong knowledge of baking techniques, ingredients, and equipment, • Excellent communication and presentation skills, • Ability to travel locally as needed, • Food safety certification preferred BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.