Restoration General Manager
hace 3 días
Tampa
Job Description:\n\nPosition SummaryWe are seeking an experienced and commercially focused General Manager to lead its St. Petersburg–Tampa operation.The General Manager will be accountable for branch operations, team performance, restoration-project execution, estimating, customer experience, financial results, business development, billing, collections, safety, and profitable growth. The position connects emergency response and field execution with estimating, project management, business development, and administrative support.This is not a desk-only leadership role. The successful candidate must understand the technical and financial realities of restoration work and be prepared to wear multiple hats. At different times, the General Manager may lead employees, review Xactimate estimates, support a project manager, resolve a customer escalation, evaluate job costs, examine work in progress, or assist in developing new business.The ideal candidate has at least five years of restoration-industry experience, working knowledge of structural drying and mitigation, hands-on Xactimate proficiency, project-management experience, and the ability to lead approximately 7–10 employees.Work Arrangement and AvailabilityThis position leads the St. Petersburg–Tampa market and must maintain a visible operational presence across branch, office, customer, and project environments.Because restoration is a 24/7/365 emergency-response business, the General Manager must be able to:Respond to significant customer or operational issues outside standard hours.Support emergency losses, storms, hurricanes, water events, fire losses, and other urgent situations.Remain reachable when a material operational or customer matter requires leadership attention.Coordinate staffing and resources during changing workload conditions.Exercise sound judgment under pressure. Key ResponsibilitiesBranch and Operations LeadershipLead the daily operations of the St. Petersburg–Tampa branch.Direct emergency-response, mitigation, restoration, and reconstruction activities.Coordinate staffing, equipment, subcontractors, schedules, and operational resources.Establish clear responsibilities and accountability across the branch.Remove operational bottlenecks.Ensure customer commitments are understood and fulfilled.Maintain visibility into active projects and emerging operational needs.Balance immediate emergency work with longer-term restoration and reconstruction projects.Serve as the central operational leader for the assigned market. Team Leadership and DevelopmentLead approximately 7–10 employees across project management, estimating, business development, and related branch functions.Hire, onboard, coach, and develop team members.Establish measurable expectations and performance standards.Conduct performance reviews and address performance gaps.Reinforce accountability while maintaining a team-oriented environment.Ensure employees understand their responsibilities and how their work connects to branch goals.Build appropriate backup coverage for critical functions.Maintain consistent communication across Sales, Estimating, Operations, and Project Management.Promote collaboration rather than isolated departmental decision-making. Restoration and Mitigation OversightDirect or oversee emergency mitigation and restoration activities.Apply knowledge of water, fire, mold, wind, storm, roofing, interior, and exterior losses.Understand the science of structural drying.Review drying strategies, moisture conditions, equipment needs, and project progress.Ensure field teams follow approved scopes, safety procedures, documentation standards, and customer requirements.Identify circumstances requiring additional technical review or corrective action.Coordinate commercial and residential restoration needs.Ensure work is completed safely, efficiently, and according to applicable industry standards. Xactimate and Estimating OversightWrite and review Xactimate estimates.Ensure estimates are complete, accurate, properly documented, and aligned with project conditions.Review pricing, scope, line items, photographs, notes, change orders, and supplements.Coordinate with Estimators and Project Managers to confirm the estimate reflects actual work requirements.Prevent unauthorized or inadequately documented work.Support accurate billing and insurance communication.Identify estimate gaps before they affect project execution, margins, or collections.Maintain familiarity with insurance restoration estimating practices. The General Manager must be able to use Xactimate directly. This cannot be treated only as a delegated responsibility.Project ManagementOversee projects from intake through completion, billing, and collection.Ensure project leaders maintain accurate schedules, scopes, budgets, and documentation.Monitor labor, materials, equipment, subcontractors, and production requirements.Review project status and resolve schedule or resource conflicts.Identify projects at risk of delay, customer dissatisfaction, or margin loss.Hold Project Managers accountable for execution and profitability.Support Project Managers during complex losses, customer escalations, or operational challenges.Confirm that project handoffs are complete and clearly documented. Financial PerformanceManage branch revenue, gross profit, operating expenses, and approved budgets.Review job costs and forecasts.Identify and correct margin erosion.Align purchasing, staffing, labor, equipment, and subcontractor decisions with financial goals.Understand how project decisions affect profitability.Hold project and estimating teams accountable for financial performance.Ensure branch results meet company and quarterly expectations.Present accurate financial and operational information to executive leadership. Work-in-Progress ManagementLead regular work-in-progress reviews.Review project status, costs to complete, schedule, margin, documentation, billing readiness, and operational blockers.Confirm that project information remains current in company systems.Assign corrective actions with clear owners and deadlines.Follow up until corrective actions are completed.Identify stalled projects or unresolved issues.Maintain visibility into branch capacity, project risk, and expected financial outcomes. Business Development and Market GrowthPartner with Business Development Representatives and Marketing to grow the St. Petersburg–Tampa market.Develop new business personally when opportunities arise.Use industry relationships with insurance adjusters, agents, brokers, commercial contacts, property managers, HOA leaders, and other referral partners.Bring or develop a credible restoration-industry network.Align sales commitments with operational capacity.Support account presentations, customer meetings, and strategic relationship development.Ensure complete handoffs from opportunity to estimating and operations.Help preserve customer relationships through strong project execution. Customer and Partner RelationshipsMaintain proactive communication with customers, property managers, insurance representatives, program partners, and commercial accounts.Resolve escalations promptly.Confirm that branch commitments are accurate and achievable.Coordinate complete project closeout.Protect customer confidence during difficult projects or emergency losses.Communicate clearly when scope, schedule, documentation, or operational conditions change.Maintain professional relationships that support repeat and referral business. Billing and CollectionsWork with project teams and Finance to produce complete billing packages.Confirm that estimates, scopes, photographs, documentation, change orders, and supporting records are available.Resolve missing or disputed documentation.Monitor overdue receivables and collection risks.Assign follow-up responsibility.Prevent avoidable billing delays.Ensure project records support accurate invoicing and recovery.Keep material collection risks visible to executive leadership. Safety and ComplianceEnforce company safety policies and restoration-industry requirements.Ensure employees and subcontractors follow approved procedures.Monitor documentation and project-file standards.Coordinate with Compliance and Administration.Address identified safety, documentation, or operational gaps.Escalate material risks promptly.Promote safe field execution and responsible decision-making.Maintain accountability during emergency-response conditions. Systems and ReportingMaintain accurate information in the company's job-management and operating systems.Use DASH or the applicable company platform for active jobs.Review performance results, forecasts, staffing needs, and operational risks.Provide executive leadership with accurate branch reporting.Use performance trends and customer feedback to improve workflows.Monitor whether corrective actions are completed.Ensure the branch follows approved operational processes. Required QualificationsMust-Have RequirementsAt least five years of management or leadership experience within the restoration industry.Demonstrated responsibility for teams and operating results.Hands-on Xactimate estimating proficiency.Working knowledge of emergency mitigation, structural drying, restoration, and reconstruction.Experience managing commercial and residential restoration projects.Project-management experience.Ability to lead approximately 7–10 employees.Experience managing budgets, revenue, gross profit, job costing, forecasts, WIP, billing, and receivables.Ability to translate financial and operational results into corrective action.Strong knowledge of restoration project delivery and scope management.Strong customer-service and escalation-management skills.Ability to manage several urgent priorities simultaneously.Strong communication, judgment, accountability, and problem-solving skills.Ability to work in a 24/7 emergency-response environment.Ability to collaborate with Business Development, Estimating, Project Management, Finance, and Administration.Proficiency with project-management systems, estimating platforms, file documentation, and Microsoft Office. Preferred QualificationsExisting industry relationships or book of business in the Tampa Bay restoration market.Relationships with insurance adjusters, agents, brokers, property managers, commercial owners, HOA organizations, and referral partners.Construction and reconstruction experience.Roofing knowledge.Relevant restoration certifications.Experience leading a branch or regional operation.Experience managing hurricane, storm, or catastrophe-response work.DASH experience.Experience growing a branch or market.Experience leading both operational and commercial functions. Core CompetenciesRestoration ManagementGeneral ManagementBranch OperationsDisaster RecoveryEmergency MitigationWater Damage RestorationFire Damage RestorationMold RemediationStructural DryingXactimateRestoration EstimatingProject ManagementWork in ProgressJob CostingGross Profit ManagementFinancial ForecastingBilling and CollectionsCustomer EscalationsTeam LeadershipBusiness DevelopmentInsurance RestorationCommercial RestorationResidential RestorationConstruction ManagementDASHSafety ComplianceHurricane Response Ideal Candidate ProfileThe ideal candidate:Has built a substantial career in restoration.Understands the technical, commercial, and financial sides of the business.Can write and review Xactimate estimates personally.Understands structural drying and mitigation science.Can move easily between leadership, estimating, project review, financial management, and customer escalation.Has an active network among insurance and commercial referral partners.Treats the branch as a business and takes ownership of its results.Holds employees accountable without losing a collaborative culture.Understands that restoration is a team-oriented business.Can operate effectively during emergencies, storms, and changing workload conditions.Makes sound decisions under pressure.Communicates directly and professionally.Can grow the market while protecting operational capacity and margins. What Success Looks LikeA successful General Manager will:Establish strong and consistent leadership in the St. Petersburg–Tampa branch.Meet approved quarterly and annual branch goals.Maintain accurate and profitable Xactimate estimates.Improve project quality, cycle time, margin, and billing readiness.Lead effective WIP reviews.Reduce stalled projects and avoidable collection delays.Develop and retain a capable branch team.Build strong coordination among Business Development, Estimating, and Project Management.Expand the branch's commercial and insurance relationships.Respond effectively to emergency and catastrophe work.Maintain customer confidence and protect the company's reputation.Provide executive leadership with accurate forecasts and operating information.\n