Customer Billing Specialist
4 days ago
Aurora
Job Description Customer Billing Specialist East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our community by providing safe and reliable water since 1962. Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to approximately 62,000 customers in the eastern portions of the City of Centennial and unincorporated Arapahoe County. As the area has grown into a thriving district of homes, schools, and businesses, ECCV has been there, providing the water the community needs with excellence and efficiency. At ECCV, our commitment begins with our people. Through cooperation, openness, and respect, our teams and departments collaborate to realize our shared mission of providing safe, reliable water to our community. At ECCV, we prioritize trust, teamwork, and communication. We encourage and support our employees by offering flexible schedules, including up to 3 days remote work after 6 months employment and an excellent benefits package that includes: Our excellent benefits package includes: • Employer fully funded 401(a) Pension Plan and Health Reimbursement Plan, with 100% vesting immediately., • Outstanding group insurance plans and options offered: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, with two Employee Assistance Plans (EAPs). Various plans and elections will have little to no premium cost to employees., • Generous Paid Time Off (PTO) accrual and nine paid holidays annually., • Other benefits include Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances such as Colonial, Legal Sheild, and Pet Insurance. The Customer Billing Specialist provides critical support to our mission by performing a variety of responsibilities. We are looking for an individual with a passion for educating and being of service to others. The Customer Billing Specialist is responsible for providing excellent customer service, processing accurate and timely billing statements for residential and commercial customers, researching customer issues, and investigating water service problems and emergencies for District customers. ESSENTIAL DUTIES AND RESPONSIBILITIES • Process multiple billing cycles each month for approximately 20,000 customer accounts (residential and non-residential)., • Performs regular audits of billing and related reports; analyzes billing data, customer accounts, and related error reports to determine the underlying cause of errors and make corrections., • Ensures billing accuracy by utilizing logic and reasoning to identify problems and/or find alternative solutions., • Utilizes standard operating procedures while also performing independent thinking to identify errors; pays close attention to details while running the billing cycle; makes conscious effort to understand causes instead of just the effects., • Provides prompt, accurate, and courteous customer service to external and internal customers; actively listens to customer requests and concerns; responds to customer emails in a professional and timely manner; researches customer information in billing software; advises and educates customers; records and documents customer contact in billing system as needed; and makes billing adjustments., • Works directly with vendors to troubleshoot, problem solve, maximize system utilization and address technical or programming billing issues., • Manages and administers rebates including acceptance and denial communication, tracking progress, and ensuring compliance. KNOWLEDGE, SKILLS AND ABILITIES • Ability to look beyond immediate role and tasks, and have awareness of how activities feed into other areas or affect other areas., • Ability to investigate a problem and find solution; collect and analyze information, problem solve and make decisions, spot trends or errors in the data/accounts., • Ability to learn computer applications and become system expert., • Ability to maintain a high level of quality customer service and interaction; handle stressful situations with tact and diplomacy., • Ability to work independently, prioritize daily tasks, and meet deadlines., • Ability to maintain effective working relationships with external and internal customers., • Strong communication, critical thinking, and problem solving skills., • Must be extremely detailed oriented and manage multiple priorities. REQUIREMENTS • High School Diploma or GED or equivalent experience., • 3 + years billing experience or related experience (A/R, finance, accounting) and 1 + years direct customer contact experience. Equivalent combinations of education and experience may be considered., • Prior experience using billing software preferred., • Knowledge of automated basic bookkeeping., • Proficiency in word processing, spreadsheet, email, internet, and database software.