Sales Internship
30 days ago
Louisville
Job Description Role The Lead Engagement Specialist is the first point of contact for inbound seller leads, quickly engaging prospects, qualifying their situations, and scheduling high-quality appointments with the Homebuying Specialists. This role ensures no opportunity is missed and that each lead is handled promptly, professionally, and with care. The Lead Engagement Specialist plays a key part in maximizing deal flow, improving conversion rates, and allowing the sales team to focus on closing. Requirements What skills, experience, and qualifications must the candidate bring. * Experience: 1+ years in a sales role (real estate and/or phone sales is a plus) * Software Stack: Ability to learn Salesforce and Aircall (proficiency a plus) * Soft Skills: Do you have that DOG in you? Driven, Obsessed, Gritty. * Technical Skills: High-volume phone handling, lead qualification and information gathering, appointment setting and calendar coordination, CRM usage and data entry accuracy, speed-to-lead execution, text and email follow-up communication, basic sales fundamentals * Working Hours: 8:30 am – 5:30 pm ET Monday through Friday. (evening and weekend hours optional) Responsibilities What the person will be doing day-to-day and week-to-week. * Manage and execute rapid outreach to inbound seller leads via phone, text, and email to ensure fast, consistent follow-up. * Coordinate with Homebuying Specialists to schedule, confirm, and hand off qualified appointments with complete and accurate context. * Own the lead engagement process from first contact through appointment set, including speed-to-lead standards and follow-up sequences. * Create and maintain clean, detailed CRM records, including call notes, lead status updates, and appointment details. * Deliver regular updates on activity and performance metrics, including contacts made, appointments set, speed-to-lead, and follow-up completion. * Contribute to continuous improvement by identifying patterns, surfacing friction points, and helping refine scripts, processes, and follow-up systems. Expectations How success will be defined in behavior, values, and cadence. * Attend daily and weekly team meetings/trainings and report progress. * Communicate proactively and professionally with team and clients. * Complete tasks by assigned deadlines with a high degree of accuracy. * Demonstrate accountability and initiative in assigned projects. * Participate in ongoing training and process improvement initiatives. * Track appointment quality score based on HBS feedback. * Niche cold calling as needed. Key Numbers The quantifiable performance metrics tied to this role. * 100+ touches per day (calls, texts, or emails). * 120+ minutes of talk time per day. * 0 overdue tasks at the end of each day. * Respond to new leads in under 2 minutes. * 50% lead to opportunity. 75% opportunity to appointment. * 15 qualified appointments booked per week. * 80% appointment seller attendance rate. * 0 inbound leads untouched after 24 hours. * 100% of notes in CRM same day (Salesforce) * All metrics tracked in Salesforce dashboard and reviewed weekly, monthly, and quarterly with supervisor. Who We Are What We Do In One Sentence We solve real estate problems by helping homeowners sell with certainty, speed, and integrity– creating win-win outcomes for sellers, buyers and our team. Our Purpose To create clarity and relief for homeowners in stressful situations while building skills and wealth for our team. Our Big, Hairy, Audacious Goal (BHAG) To help 600 homeowners by 2029. Our Mission Joe Homebuyer KY delivers ethical, transparent home-buying solutions with honesty, humility, and integrity. We take ownership in every transaction, building trust and win-win outcomes for our clients and communities across Kentuckiana. Our Core Values - HHIT * Humble: We check egos at the door. Titles don’t matter—results do. We ask questions, accept feedback fast, and care more about getting better than being right. If you need credit, praise, or constant validation, this won’t be the right fit. * Hungry: We don’t do “minimum expectations.” Hungry means you want more—more skill, more reps, more responsibility, more upside. We notice who leans in, asks for more at-bats, and treats this like a career, not a shift. * Integrity: We do the right thing when no one is watching and especially when it costs us in the short term. No manipulation, no half-truths, no cutting corners. Our reputation matters more than any single deal. * Take Ownership: No victims. No finger-pointing. No excuses. If something breaks, we fix it. If something is unclear, we clarify it. If results are off, we own it and adjust. “That’s not my job” is not a phrase used here. Who We Hire - DOGs * Driven: You don’t need to be chased. You don’t wait to be told. You show up early, move fast, and take pride in production. You like scoreboards, metrics, and knowing exactly where you stand. * Obsessed: You care deeply about doing the job well. You think about conversations after they end. Wondering “How could I have done that better?” You want to master the craft, not just survive the day. This role rewards people who take ownership of outcomes—not just tasks. * Gritty: You can take rejection, pressure, and challenging conversations without folding. You don’t get emotional when things get hard—you get sharper. You understand that growth comes from discomfort, and you don’t run from it. Benefits and Perks * 10 days of PTO per calendar year plus Holidays. * Paid personal and professional development training. * Hourly Rate: $15.00 per hour + commission * Bonus Structure * Minimum Standard - No Bonus If Not Met * 120+ min talk time per day * 0 stale leads * Notes in CRM daily * 75% opportunity → appointment rate * Revenue Bonus * Your bonus will be tied to company revenue * 1% of closed assignments that come from appointments you set (this will increase with time)