Neuro Rehabilitation Coordinator
hace 2 días
Miami Lakes
Job DescriptionPosition Summary The Neuro Rehabilitation Coordinator plays a vital role in supporting the daily operations of our multidisciplinary neuro-rehabilitation team, which includes Neuropsychology, Physical Therapy, Occupational Therapy, and Speech Therapy. This position ensures a seamless patient experience by coordinating referrals, verifying insurance, scheduling appointments, and providing front-desk support throughout the patient's visit. The coordinator also manages specialized administrative processes for Worker’s Compensation patients, ensuring compliance with regulatory and payer requirements. Key Responsibilities Referral & Insurance Coordination • Receive and process incoming neuro rehab referrals (Neuropsychology, PT, OT, Speech)., • Verify insurance eligibility, benefits, copays/coinsurance, and authorization requirements., • Communicate insurance requirements, patient responsibility, and authorization status prior to visits., • Document referral details and insurance outcomes accurately in the EMR system. Scheduling & Patient Communication • Schedule neuro rehab appointments promptly, ensuring correct provider and service alignment., • Confirm patient appointments in advance and send reminders as needed., • Coordinate follow-up visits, testing sessions, and multi-disciplinary care schedules., • Manage cancellations, no-shows, and rescheduling per clinic policy. Front Desk & Patient Check-In/Check-Out • Greet patients and manage check-in/check-out in a professional and welcoming manner., • Verify demographics, update forms, and ensure medical records are complete., • Collect copayments, self-pay fees, and outstanding balances; provide receipts/documentation., • Review visit summaries and provide clear next-step instructions to patients. Administrative & Clinical Support • Ensure documentation, authorizations, and therapist notes are completed and uploaded properly., • Support providers with scheduling blocks, template adjustments, and patient flow needs., • Track daily schedules and therapist availability., • Maintain a clean, organized, and efficient therapy environment., • Communicate effectively with physicians, therapists, billing, and authorization departments. Worker’s Compensation Administrative Duties • Receive and process Worker’s Compensation referrals, ensuring proper documentation from employers, case managers, and insurance carriers., • Verify claim details, coverage eligibility, and authorization requirements specific to Worker’s Compensation cases., • Maintain accurate records of claim numbers, adjuster contact information, and employer details in the EMR., • Coordinate communication between providers, case managers, and insurance adjusters to ensure timely approvals and updates., • Track visit notes, therapy progress reports, and required documentation for submission to Worker’s Compensation carriers., • Ensure compliance with state and federal regulations regarding Worker’s Compensation documentation and reporting., • Monitor deadlines for authorization of renewals, progress reports, and return-to-work forms., • Provide patients with clear instructions regarding their Worker’s Compensation responsibilities and next steps.Qualifications, • Education: Associate or bachelor's degree preferred; healthcare administration or related field a plus., • Experience: Prior experience in medical office coordination, rehabilitation services, insurance verification, or Worker’s Compensation administration is strongly preferred., • Skills:, • Strong organizational and multitasking abilities., • Excellent communication and interpersonal skills., • Proficiency with EMR systems and scheduling software., • Knowledge of insurance processes, Worker’s Compensation procedures, and medical terminology.