Oklahoma City
Job Description WHO WE ARE At Sky Zone, our mission is to enrich lives through the power of boundless play. Whether on the trampoline court, supporting guests, or leading a shift, we believe play fuels confidence, connection, and joy. As the leader in active indoor entertainment, Sky Zone delivers unforgettable birthday parties, group events, and everyday fun. Our parks are built on energy, teamwork, and a commitment to safety and exceptional guest experiences. Our culture is guided by our core values: • We Play Without Limits, • Ignite Innovation, • Grow Together, • Fuel Joy, • Serve Big, Give Bigger WHO YOU ARE The Team Lead is a hands-on, early leadership role built for high-potential individuals ready to step up. You will rotate through key operational areas including Sales and Service, Parties and Events, and Food and Beverage/Facilities, gaining real responsibility, leadership experience, and the skills to run a shift with confidence. You do not need to be a fully developed manager. We are looking for someone dependable, driven, and eager to learn. When senior leaders are not on-site, Team Leads may act as Manager on Duty (MOD) and help ensure the park operates safely and efficiently. This role is part of the opening team for a brand-new Sky Zone park in Midwest City. HOW YOU BRING OUR MISSION TO LIFE Leadership and Operations • Act as Manager on Duty (MOD) when the General Manager or Operations Manager are not present, ensuring operational excellence, safety compliance, and team accountability, • Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments, • Step into any operational area as needed to maintain seamless guest experiences and operational flow, • Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings, • Enforce all safety policies and complete incident reports when necessary, • Ensure all opening, closing, and shift procedures are executed with consistency and accuracy Sales and Service Lead • Drive front desk performance and membership sales while delivering service excellence, • Lead guest interactions with a focus on Sky Zone’s WOW service standards, • Oversee execution of birthday parties, group events, and corporate outings while delivering positive, memorable experiences, • Manage scheduling, staffing, and upsell opportunities for all party and event programs, • Manage inventory and ordering of all café items, • Ensure health and safety standards are maintained in accordance with inspection requirements and guidelines, • Oversee maintenance of equipment, attractions, and cleanliness across the park, ensuring everything is safe, clean, and in good working condition, • Available primarily on weekends to help drive service and engagement, • Rotates as needed to cover breaks and time off for other Leads WHAT YOU BRING TO THE TEAM • You must be at least 18 years of age or older, • Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment, • Prior supervisory or leadership experience, • Background in retail sales, food and beverage, amusement or entertainment, or recreation strongly preferred, • Basic proficiency with technology, including point-of-sale systems and tools like Microsoft Office Suite and Teams, with comfort learning new platforms as needed, • Availability to work evenings, weekends, and holidays when the park is most active, • Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility, • Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others, • Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance, • A hands-on, team-first mindset with the ability to jump in where needed and support others without being asked, • A strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example, • Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations, • Ability to move throughout all areas of the park, interact with guests and Team Members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation WHY THIS ROLE MATTERS Team Leads are future leaders in training. You help create a positive park culture by leading with energy, integrity, and care. You support daily operations, guide Team Members in real time, and step into leadership moments that help the entire team succeed. This role is not about having everything figured out. It is about having the drive to grow, the awareness to improve, and the character to lead with trust. If you are ready to make an impact and grow with a brand-new Sky Zone park, we would love to have you on the team. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.