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Your Opportunity: Customer Service Representative Titlemax Knoxville, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations. What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. ___ Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Your Opportunity: Customer Service Representative Titlemax Knoxville, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! What We Offer: Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks* • Paid on-the-job training and a comprehensive new hire program., • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., • Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., • Performance-based career advancement., • Educational Reimbursement Program., • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., • Company-Sponsored Life and AD&D Insurance., • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., • Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. What We’re Looking For – Qualifications and Skills: • A high school diploma or equivalent., • Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues., • Meticulous attention to detail and ability to accurately enter data., • Proficiency in using phones, POS system, Microsoft Office, and other computer systems., • Must be at least 18 years of age (19 in Alabama)., • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)., • Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law., • Experience in check cashing, document verification, and/or money order processing., • Prior cash handling, cash drawer/vault management experience., • Bilingual (English/Spanish) is a plus and may be required for certain locations. What You’ll Do - Essential Duties and Responsibilities:, • Connect with customers to cultivate lasting relationships that drive repeat business., • Review, validate, and process customer transactions with accuracy., • Maximize customer success by offering personalized financial services that fit their lifestyle., • Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system., • Build new business by completing daily call campaigns., • Assist in customer account management and collections by accepting payments and managing customer appointments., • Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events., • Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience., • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed., • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations., • Engage in ongoing training and stay current on product and process changes., • Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards., • Conduct additional tasks as directed by leadership., • Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.** **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you’ll thrive here? Learn more at ___ The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. ___ Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Job Description The Systems Engineer is a project-focused implementation and support escalation engineer. This role is responsible for technical delivery for new customer onboarding and customer project-based work (infrastructure upgrades, data migrations, and modernization initiatives), and serves as an escalation resource for complex issues across Microsoft 365, identity, virtualization, storage, and core infrastructure. Core Responsibilities • Execute new customer onboarding technical workstreams, including discovery support, build plans, cutover coordination, and post-go-live validation., • Implement, administer, and troubleshoot Windows Server services including Active Directory Domain Services, Group Policy, file and share permissions, and server role migrations., • Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, mail flow, and mail filtering., • Implement and manage endpoint and device configuration through Microsoft Intune (enrollment, policies, compliance, application deployment)., • Perform data migrations including file server migrations, mailbox moves, SharePoint/OneDrive migrations, and related user impact planning and validation., • Support virtualization and compute platforms (VMware and/or Hyper-V) including host and VM lifecycle operations, resource troubleshooting, and migration support., • Maintain a foundational understanding of networking concepts (VLANs, VPNs, subnets, DHCP, firewalls) to coordinate effectively with senior network engineers and troubleshoot connectivity dependencies., • Serve as an escalation engineer for the Service Desk for complex Windows, identity, and Microsoft 365 issues; document findings and drive issues to resolution., • Participate in an on-call rotation and perform after-hours maintenance windows as required for upgrades, cutovers, and incident response., • Create and maintain project documentation and as-built records (network diagrams, configurations, runbooks) and ensure timely, accurate ticket notes and time entry in the PSA system., • Follow established change control practices, security standards, and customer-specific requirements; proactively identify risks and recommend remediation or follow-on project work., • Provide clear customer communication, including status updates, outage/downtime planning, and handoff notes to the Service Delivery team., • 5+ years of experience in systems administration with hands-on Windows domain services and Microsoft 365 administration; networking fundamentals required., • Advanced knowledge of Windows domains, Active Directory, Group Policy, file permissions, and Windows Server administration (build, migrate services, decommission)., • Strong knowledge of public and internal DNS, DHCP, and identity-related troubleshooting., • Proficient administration of Microsoft 365 (Teams, SharePoint, Exchange Online, Entra ID, licensing, mail flow)., • Working knowledge of Intune for device management and policy deployment., • Basic understanding of networking fundamentals including VLANs, VPNs, subnets, and firewall concepts sufficient to troubleshoot dependencies and collaborate with network engineers., • Experience supporting virtualization platforms (VMware and/or Hyper-V)., • Strong troubleshooting, documentation, and customer communication skills; ability to translate technical concepts for non-technical stakeholders., • Ability to work in a structured project environment (scoping assumptions, milestones, change requests) and manage multiple active work streams., • Willingness to participate in an on-call rotation and scheduled after-hours maintenance windows., • Occasional travel to customer sites may be required. Preferred, • 3+ years of experience in an MSP or similar multi-customer environment., • Experience with hybrid identity (Entra ID Connect / Azure AD Connect), conditional access, and identity lifecycle practices., • Experience with common migration tooling and methods (Exchange cutovers, tenant-to-tenant migrations, SharePoint/OneDrive migrations)., • PowerShell scripting for administration and automation., • Experience with backup and recovery operations and troubleshooting in an MSP environment., • Retirement Plan (401k, IRA), • Work From Home, • Health Care Plan Equal Employment Opportunity: The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Employment Disclaimer: This job description is not intended to create an employment contract. Employment with the Company is at-will, meaning employment may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law. Duties Subject to Change: The Company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs. Confidentiality: This position may require access to confidential or sensitive information. Employees are expected to maintain confidentiality and comply with all Company policies and applicable security requirements.

Up to $20 per hour / Benefits - As a Professional Data Entry Keyer you'll: Read customer and shipping orders submitted in person, via the print catalog and online; Key data into specific Microsoft Excel fields (much of the work for the online orders should already be done for you); Read and key in d

Job Description Overview We’re looking for a detail-oriented Data Entry Clerk to join a fast-paced operations team. This role is primarily computer- and clerical-focused, processing order information across multiple websites, entering data into an ERP system, and keeping documentation organized and accurate. You’ll work directly alongside the Shipping Supervisor, learning processes day-to-day and helping ensure orders are entered correctly as the company transitions to a new ERP platform. While the work is mostly clerical, you’ll also cross-train with the .com team to assist with light packing tasks on slower days. This role is perfect for someone who is organized, tech-savvy, coachable, and able to stay calm and accurate during busy days. Compensation • Direct employment (not temp), • $18/ hr, • Monday - Friday, • $18/hr, • 401(k) + Match, • Medical, Dental, Vision, • Health Saving Account + Saving Match, • Cross training and growth opportunities Requirements Responsibilities • Enter order details accurately into the ERP system and update information as needed., • Pull order data and requirements from multiple customer websites and online portals., • Maintain clear, organized notes and written instructions to document daily tasks and processes., • Prepare and print labels, review order information, and update logs or paperwork., • Communicate with internal teams when order details are missing, unclear, or need clarification., • Support the Shipping Supervisor with general clerical tasks and daily workflow., • Assist with light packing tasks in the .com area during slower periods, including preparing small products or kits., • Lift, move, or carry boxes and small packages as needed to support packing or order prep (generally 20–40 lbs)., • Help organize work areas and ensure product is staged or boxed correctly when assisting other departments., • Cross-train in nearby departments and assist wherever support is needed., • Maintain a positive, flexible, and dependable attitude in a sometimes fast-paced environment. Qualifications • Strong computer and clerical skills; comfortable navigating multiple websites., • Experience in data entry, administrative support, customer order processing, or similar clerical roles., • Ability to learn and work within ERP systems; familiarity with QAD or similar platforms is a plus., • Excellent attention to detail and dependable note-taking skills., • Strong organization skills and the ability to stay focused in a fast-paced environment., • Coachable, dependable, and willing to ask questions when clarification is needed., • Flexible attitude and willingness to assist with light packing or .com tasks when required., • Ability to lift and move boxes or small packages (typically 20–40 lbs) when assisting other departments. Benefits • $18/hr, • 401(k) + Match, • Medical, Dental, Vision, • Health Saving Account + Saving Match

Job Description As a Part-Time Leasing Consultant, you will provide a positive community experience to residents and effectively market and lease apartments to prospects, while building and developing a professional foundation to launch your career. What You’ll Do: Maintain a positive customer service relationship and provide a sense of community where people want to live. • Assist with planning and hosting of resident events, • Participate in future hiring and training of new associates, • Write up and file service requests from residents upon receipt, • Contribute to the general upkeep and cleaning of office, common areas and model, • Assist residents with the move-in and move-out processes, • Greet prospective residents and show model, market ready units and common areas, • Assist prospective residents with completion of online application, • Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the training materials, • Contribute to optimizing occupancy while maximizing leased rent, • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages, • Assist with market surveys, as needed, • Collect deposit and/or fees associated with move-in, • Accurately prepare and have a thorough knowledge of all lease-related paperwork, • Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary, • Inspect units on a quarterly basis as well as prior to move-in, • Audit all lease and renewal files for key controls and bonus submission to the Property Manager, • A desire to help others and impact your community, • A strong customer focus mindset, • Ability to effectively solve problems and communicate information clearly and accurately, • Ability to read and write English fluently, • Ability to perform basic to intermediate math, • Monthly leasing commissions available, • 401(k) Match, • Housing Discount (varies by property), • Commitment to leadership training and growth opportunities PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer.

Job Description We are looking for an experienced Accounts Receivable Specialist to join a reputable non-profit organization in Knoxville, Tennessee, on a contract-to-permanent basis. In this role, you will play a vital part in ensuring the accurate management of receivables and donor-related transactions, supporting the organization's mission and operational efficiency. Reporting directly to the Development Director, this position requires precision, organizational skills, and the ability to handle multiple tasks effectively. Responsibilities: • Process and record incoming donations and receivables through various payment methods such as online platforms, checks, and cash., • Maintain detailed and error-free records of transactions using Microsoft Excel spreadsheets., • Reconcile daily receipt amounts and prepare comprehensive reconciliation reports., • Accurately handle and document up to 20 transactions per day., • Manage donor acknowledgment processes, ensuring timely preparation and mailing of thank-you letters., • Collaborate with team members to address discrepancies and provide excellent customer service., • Assist with additional accounting and administrative duties as required. For immediate consideration please contact our RH office at 865-588-6500 and ask to speak to a contract recruiter. • Minimum of 1 year of experience in accounts receivable, donations tracking, or bookkeeping (non-profit experience is a plus)., • Exceptional attention to detail and a dedication to accuracy in data entry and reporting., • Proficiency in Microsoft Excel and familiarity with other spreadsheet tools., • Strong communication skills, both written and verbal, for effective donor and vendor interactions., • Excellent organizational abilities to manage and prioritize multiple responsibilities., • High level of professionalism, reliability, and confidentiality., • Experience with payment platforms like PayPal and Stripe, and familiarity with credit card statements., • Ability to reconcile accounts and enter vendor invoices with precision.

Job Description Are you feeling micromanaged, underappreciated, or stuck in a job with capped income and no future? Do you know you’re capable of more — but your current environment isn’t giving you the opportunity to prove it? Riverview Decks is looking for motivated, detail-driven individuals who want to be part of a high-performing team with real earning potential, a family-friendly culture, and leadership that actually invests in your growth. If you’re tired of: • Being treated like a number, • Managers who hover instead of supporting, • Companies that limit your income, • A winning team with high standards, • A role where your performance matters and gets rewarded, • Leadership that empowers instead of micromanages, • A workplace built on respect, integrity, and family values, • A compensation model with substantial earning potential The Role: Client Appointment Specialist You’ll be the first point of contact for homeowners, helping them schedule consultations, confirm project details, and guide them into our system with clarity and professionalism. You’ll work inside a supportive, fast-paced environment that rewards accuracy, hustle, and a positive attitude. No sales experience required — just the desire to win and grow. Why Riverview Decks? • A leadership team that actually cares, • A positive, family-centered culture, • Competitive base pay + bonus structure, • A clear path to grow your income, • A stable industry with year-round work, • A team that values you personally and professionally If you’re done settling for mediocre and ready to join a team that’s going somewhere, we want to talk to you. Compensation: $55,300 - $65,400 yearly Responsibilities: Lead Intake & Client Communication • Answer inbound calls, texts, and web inquiries with speed, professionalism, and accuracy., • Respond to all new leads within 5 minutes (speed-to-lead standard)., • Use Riverview’s intake script to gather homeowner details, property information, and project goals., • Confirm homeowner email, address, phone number, and availability., • Score every lead using Riverview’s 5-Factor Lead Scoring System., • Classify leads into the correct tier (Information Gathering → Ready Yesterday)., • Confirm whether all decision makers will be present at the appointment using Riverview’s non-confrontational script., • Verify homeownership (no renters)., • Book appointments using Riverview’s same-day/next-day priority system., • Ensure appointments fall within established time windows and calendar rules., • Confirm appointments with homeowners by call and text., • Assign the correct Deck Consultant based on lead score and territory., • Verify address accuracy and driving logistics between appointments., • Review all appointments scheduled by the AI Booking Agent., • Correct or update any inaccurate information supplied by AI., • Validate the homeowner’s info, score the lead (if missing), and confirm the consultant assignment., • Keep CRM clean, organized, and fully up-to-date at all times., • Enter call notes, homeowner details, decision-maker info, and lead scores., • Maintain zero unresolved tasks by the end of the shift., • Merge duplicates, fix missing data, update statuses, and tag leads accurately. (Instead of browsing phones or the internet) • Re-engage cold leads from the last 30–90 days., • Follow up with no-shows and reschedule appointments., • Request missing photos., • Audit AI-booked leads and identify errors., • Track lead source patterns and appointment quality., • Update scripts and FAQs., • Review and improve client communication templates., • Provide consultants with clear, accurate appointment details., • Send appointment reminders to homeowners., • Prepare notes, routing, and project context for each appointment., • Alert consultants to special instructions or concerns., • Adhere to structured shift format: 7:00 AM – 8:00 PM., • Follow scheduled break times: four 15-minute breaks + one 30-minute lunch., • Stay at the workstation during work periods., • Maintain professional demeanor and focused workflow., • Report directly to the Sales Manager., • Communicate daily updates, issues, and performance results., • Participate in weekly coaching and KPI review sessions. Your performance will be measured on: • Speed-to-lead response time, • Booking-to-set rate (must maintain ≥85%), • Appointment show rate, • Lead scoring accuracy, • Routing & address accuracy, • CRM cleanliness, • Confirmation success rate, • Weekly accuracy and show-rate bonuses These are the non-negotiables. • Outstanding verbal communication skills, • Able to speak clearly, confidently, and professionally on the phone with homeowners., • Fast and accurate typing/data entry, • Must be able to update CRM fields quickly and without errors while speaking with clients., • Organized and detail-oriented, • This role requires precise scheduling, address checks, routing logic, and CRM record accuracy., • Comfortable with structured, disciplined workflows, • Must remain at the workstation and follow the rotational shift, break schedule, and productivity protocols., • Ability to follow scripts while still sounding natural, • Must maintain Riverview’s tone, convey confidence, and avoid robotic delivery., • Strong problem-solving skills, • Able to think through routing conflicts, miscommunication issues, and homeowner objections., • High reliability and punctuality, • This position supports consultants and revenue flow — consistency is EVERYTHING., • Comfortable with accountability and KPIs, • Role includes daily/weekly performance metrics (BTSR, show rate, accuracy, speed-to-lead)., • Basic competency with Google Maps and online tools, • Must verify addresses, routing, and appointment viability quickly., • Ability to sit focused for long periods, • This is a desk-based, communication-heavy role., • Professional, friendly, and solution-focused demeanor, • Must reflect the Riverview brand and set the tone for the client experience. Preferred Qualifications Not required, but a huge plus. • Experience in appointment setting, scheduling, or customer service, • (Call center, dispatch, medical scheduling, contractor services, hospitality front desk, etc.), • Experience with CRMs, • (LeadConnector, GoHighLevel, Salesforce, HubSpot, JobTread, etc.), • Prior experience in home services or trades, • Not needed, but it helps them understand deck projects, timelines, and homeowner concerns., • Experience working in a high-performance environment, • (Sales floor, dealership, service coordinator, real estate office, etc.), • Ability to handle objections gracefully, • Comfortable asking key questions without being confrontational., • Comfort working with AI tools and automation, • Able to review and correct AI-booked appointments and recognize errors. Personal Characteristics That Thrive in This Role This helps filter out the wrong personalities and attract the best. • Self-motivated, not someone who needs babysitting, • Enjoys structure and clear expectations, • Can stay focused without distraction, • Handles pressure while staying kind and professional, • Enjoys helping people and creating clarity for them, • Wants a stable long-term position, • Prefers consistent, predictable, process-driven work, • Likes being part of a winning team, • Feels proud of the accuracy and clean data Cultural Fit Requirements These are special to Riverview Decks (your brand matters). • Must value family-friendly culture, • Must respect team members and homeowners, • Must want to be part of a high-performance environment, • Must be willing to grow professionally, • Must bring positive energy to the team, • Must align with Riverview’s standards of craftsmanship, integrity, and communicationAbout Company Riverview Decks Core Values • Prompt & Professional Proactive Communication - We take pride in showing up when we say we will, and treating you with the respect and professionalism that you deserve while communicating with transparency., • Service-minded - We naturally like to find solutions to problems and to generally help people in any way we can. We put clients first., • Listen more than you speak with the intent to understand - We focus directly on what is being said so that we can be sure to address your primary concerns and objectives., • Roll out the red carpet for others as a servant leader - We truly want your experience to be magnificent and filled with joyful milestones that result in an amazing transformation. We are truly here to serve you., • Zero Excuses - We tolerate zero excuses in our environment.

Job Description Welcome to CL Butcher Agency, where we believe exceptional customer service is the cornerstone of our business. Located right here in Knoxville, Tennessee, we're a dedicated team passionate about supporting our community with their insurance needs. We're looking for someone warm, helpful, and organized to join us as an Personal Lines Insurance Customer Service Representative. This isn't just about answering phones; it's about building trust and providing peace of mind for our clients. You'll be the friendly voice that guides them through their policy questions, helps them with necessary updates, and ensures they feel valued every step of the way. If you have a knack for communication, a genuine desire to help people, and you're eager to grow within a supportive local agency, wed be thrilled to have you become a part of the CL Butcher family. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Dental Insurance Mon-Fri Schedule Retirement Plan Responsibilities Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor. Provide accurate information about insurance policies and coverage options. Assist customers with policy changes, billing inquiries, and claims processing. Document customer interactions and resolutions in the company's system. Identify and escalate complex issues to the appropriate department for resolution. Contribute to a positive and supportive team environment. Requirements High school diploma or equivalent required. Previous customer service experience is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities. Proficiency in basic computer skills, including email and data entry. Experience with Applied TAM online a PLUS A positive and empathetic attitude towards assisting others.

Job Description NEW JOB POSTING - Mitchell Tax Software NEW POSITION - Sales Manager - Software Solutions $26/hour, with some required overtime, some being on-call, & some Saturdays required around January through March (see “Top Requirements” below). Sales Manager/Sales Representative/Account Specialist/Sales Associate/Software Solutions/Tech Support/Customer Service Representative/Customer Support/Technical Support/End User Support/Sales Account Executive/Client Services /Client Engagement/Training Consultant/Trainer/Account Representative Overview: Build a fulfilling career with Mitchell Tax Software! Mitchell Tax Software is a small business located at 9827 Cogdill Rd, Suite 4, Knoxville, TN (behind Lakewood Capital Group). Mitchell provides tax preparation software to tax professionals throughout the United States, and services that software with industry-leading customer support. This position is for a Sales & Support Account Specialist – you’ll be talking with tax preparers across the US, explaining the benefits of our software (sales), delivering training calls (helping users do software demos), and providing customer support (answer questions and helping users with their software). No tax experience required – just a desire to learn and help people. Sales experience is a definite plus. Absolute Requirements – extremely strong MS Office skills, Typing/Word Processing, & Windows computer skills. *Please don’t apply if you’re not extremely proficient with a Microsoft Windows-based computer, haven’t used MS Office, or can’t type at least 35-60 words per minute (WPM). See all the “Top Requirements” and “Other Requirements” below to ensure we’re a mutual fit. Compensation: $26 per hour, with some required overtime, some being on-call, & some Saturdays required around January through March (see “Top Requirements” below). This is a role where you can grow and steadily increase your duties and compensation over time. Note – no tax experience is required, just a desire to learn and a desire to make sales and help our clients. Please see the “Top Requirements” and “Other Requirements” below. This is a career with opportunity for growth – we’re in it for the long-haul, and we want to you be in it with us! You don’t need to know anything about taxes, but you do need to have good people skills, great computer skills – and most importantly, a desire to learn. Sales experience is a huge plus, but not required. Job Location: On-site, at our office in Knoxville Tennessee at 9827 Cogdill Rd, Suite 4, Knoxville, TN 37932 – we’re on the back-side of the building (behind Lakewood Capital Group – they’re in the front). This is a career with opportunity for growth over time – we want you growing here at Mitchell, and increasing your duties and compensation over time. Job Duties: • Making customer sales – informing potential clients about the tax software, asking potential clients questions to determine if our software is a good fit, selling prospects on the benefits of our software, and scheduling online demo/training sessions., • Taking inbound and outbound phone calls and chatting with potential clients., • Training clients on the tax software – delivering remote training sessions to clients across the US., • Navigating the tax software on a daily basis – to deliver demos, trainings, settings calls, troubleshooting, and for day-to-day setup type tasks., • Digital marketing efforts – using Facebook and other online tools to reach tax preparers., • Using Microsoft Excel for data entry and lookup tasks, writing documents in Microsoft Word, using Microsoft Outlook, and many other computer tasks., • Customer service/support – helping our clients with any issues that arise, assisting them through the problem(s)., • Co-worker support – helping your co-workers with their tasks as a team. Top Requirements: · Some Overtime is Required – You’re not afraid to work overtime, and you embrace it. You put forth extra effort on a daily basis because you want to, and you constantly ask what more you can do to help. *Please don’t apply if you can’t work some overtime (generally, overtime isn’t required most weeks during the year, but during late summer to late winter (July-February) it may be needed – usually not more than a few days a week, and usually not more than an hour or so at a time). · ~3 Months of Saturdays – In addition to regular overtime, during tax season, there are approximately 3 months each year where Saturdays may be required (around January – March). We try to rotate these as a team – you most likely won’t be needed every single Saturday in January-March, just a few times each month, but you’ll need to be available to be scheduled. You will receive extra compensation for working these Saturdays (in addition to overtime). *Please don’t apply if you can’t work most Saturdays during core tax season (January through March). · On-Call Periodically – There will be times where you’ll be expected to carry a phone after hours (no calls will ring through after 8pm). We rotate being on call as a team, so you won’t always be on call, but you will be on call periodically. Most of the time we don’t get any calls after-hours. You’ll be compensated for being on call – you’ll be compensated for simply having the phone, as well as receiving a bonus for any phone calls you receive. After-hours phone calls aren’t frequent during non-peak season (April to September), usually only 0-3 (zero to three) calls per week, and during this time we typically try to keep the calls as short as possible (a few minutes), answering quick questions and then deferring the client/caller to call back the next business day if they need longer help – these calls are just a courtesy to our clients. However, during peak season (October through March), calls may be more frequent and last longer. Again, you’ll be fully compensated for being on call, along with per-call bonuses, and we rotate being on-call as a team. *Please don’t apply if you can’t be on call periodically (sometimes often) as a rotating team-member, M-F, and some Saturdays/Sundays. · Typing Skills (35-60 WPM) – quick typing/word processing skills, at least 35-60 WPM. *Please don’t apply if you can’t type at least 35 to 60 words per minute (WPM). · Excellent Microsoft Windows computer skills – ability to quickly navigate a PC/Windows computer with ease, being familiar with computer terminology – task bar, window, control panel, desktop, etc., including years of experience actively using a PC computer in your everyday work & personal life (using a computer should be second-nature). *Please don’t apply if you’re not extremely proficient with a Microsoft Windows-based computer. · Proficiency with the MS Office suite – Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, etc. *Please don’t apply if you don’t have experience with the MS Office suite. · You Love Making Money & Working – you’re not afraid to put in the extra hours and effort, knowing your income/rate and responsibilities will grow over time. You constantly ask what more you can do, and if anything else is needed to be done before heading out each day. And you’re shown that you’re valued (in the form of money). *Please don’t apply if you don’t like money. Other Requirements: · You Enjoy being on the phone – you’re excellent on the phone and enjoy talking with people – sales discussions, and in helping people. · Excellent writing skills – good grammar, punctuation, email drafting ability, etc. · Sales/Selling potential – you have the ability and desire to learn sales. · Ability to learn – you love learning new skills, and don’t get frustrated easily. You want to learn the software and become an expert, and you have the desire to deliver training sessions to clients and empower them. · You think you’ll love doing real-time demos, trainings, and sessions with clients on the computer. · You have prior experience working in some sort of an office and/or business setting (or any sort of customer service or sales position where you used a computer extensively). · The desire to help people – our clients and your co-workers, striving to go above-and-beyond for others. · Excellent people skills – the ability to carry-on a conversation, and make people smile. · Desire to excel at your job and grow – the desire to get rewarded for your efforts. · You want this – you want a long-term job where you’re willing to give 110% and put in the hours, dedication, blood, and sweat (no tears) if it means being recognized & rewarded for your hard work. Preferred but not required: · Sales experience – not required, but preferred. · Customer service experience (Customer Representative) – not necessary, as long as you have excellent computer skills (Microsoft Windows), excellent MS Office skills, excellent people skills, have worked in an office/business setting, and you have a strong desire to help others, and get rewarded for going above & beyond. Not required: · No tax experience necessary. You do not need to know anything about taxes or tax preparation – our function is to assist our tax preparer clients on how to use the software – they already know how to prepare taxes – that won’t be your role. You will be trained on tax topics you’ll need to know, but the focus of the job is explaining the benefits of our software to prospects (sales) and helping the clients use the software (support). As long as you’re eager to learn, and have all the requirements listed above, you’ll do just fine. If you’re extremely skilled on a Windows PC (and Microsoft Office), enjoy being on the phone talking with customers, are eager to learn new skills, and be part of a growing business, then this job is for you. It will be extremely fast-paced & busy at times, extremely slow at others – but most of all it will be rewarding – we want you to enjoy your career and enjoy time-spent with your co-workers here at Mitchell Tax Software. We’re all friends and family at Mitchell and we hope you can join us! If you think you’re up to the challenge, please apply! $26/hour, with some required overtime, some being on-call, & some Saturdays required around January through March (see “Top Requirements” above). Please check all the requirements (“Top Requirements” & “Other Requirements”) before applying, to ensure we’re a mutual fit. Company DescriptionMitchell Tax Software is a small business that provides tax software service & support to tax professional across the US. Mitchell Tax Software is located at 9827 Cogdill Rd, Suite 4, Knoxville, TN 37932 - we're located on the back-side of the Lakewood Capital Group building (rear-side of the building).Mitchell Tax Software is a small business that provides tax software service & support to tax professional across the US. Mitchell Tax Software is located at 9827 Cogdill Rd, Suite 4, Knoxville, TN 37932 - we're located on the back-side of the Lakewood Capital Group building (rear-side of the building).

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