IT Field Technician
29 days ago
Nashville
Job Description Position Overview We are seeking an IT Field Technician to support retail operations across multiple locations (Nashville TN, Chattanooga TN, Clarksville TN, Memphis TN, Hot Springs Arkansas. This role is responsible for maintaining, troubleshooting, and supporting hardware, software, and network systems that directly impact store performance and customer experience. This is a hands-on, field-based role requiring strong technical ability, problem-solving skills, and the ability to operate independently in a fast-paced environment. Key Responsibilities • Provide on-site and remote IT support for retail locations, • Troubleshoot hardware, software, and network issues including:, • Workstations, POS systems, printers, and mobile devices, • WAN/LAN connectivity, • Structured cabling (Cat6/Cat6e), • Respond to and manage service requests via ticketing system, phone, email, and in-person support, • Install, configure, and maintain IT equipment across multiple sites, • Document issues, resolutions, and trends within the ticketing system, • Coordinate with internal teams (NOC, PMO, Asset Management) and escalate when necessary, • Manage inventory and stockroom for assigned territory, • Coordinate vendor support and schedule maintenance as needed, • Perform preventative maintenance and system updates, • Minimum 3 years of hands-on IT support experience (desktop, field, or technical support), • Strong troubleshooting skills across hardware, software, and networking, • Experience working in multi-site or field support environments preferred, • Ability to manage workload independently and prioritize tasks effectively, • Strong communication and customer service skills, • Valid U.S. Driver’s License with clean driving record Preferred Qualifications • Associate or Bachelor’s degree in Information Technology or related field, • Industry certifications (CompTIA A+, Network+, or similar), • Familiarity with IT service management frameworks (ITIL) Work Environment & Physical Requirements • Field-based role supporting retail locations, • Travel required (30–60%), • Ability to lift up to 75 lbs, • Comfortable working on ladders (6–15 ft), • Ability to sit, stand, and move for extended periods Schedule • Full-time position, • May require evenings, weekends, and on-call support based on business needs, • $25-33hr Based off experience. Why Join This Opportunity • High-impact role supporting business-critical retail operations, • Opportunity to work independently and own a territory, • Exposure to enterprise IT environments across multiple locations, • Career growth into advanced technical or leadership rolesCompany DescriptionStaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.