Regional Director
28 days ago
Richmond
Job DescriptionSteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets. Job Overview We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio (The Oliver, The Mirage Manchester, The Concord Northside and Helios). The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO. Responsibilities Include: • Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition, • Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc., • Review/audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success, • Oversee - on a high-level - the resident event agendas to ensure we maintain a social/community culture consistent with our brand, • Resolve all escalated resident concerns/complaints, • Review and approve invoices in Spend Management per the approval structure, • Work with the Property Managers to effectively on-board new hires, • Motivate and inspire team members in recognizing areas of strengths and providing constructive feedback and development plans for areas of weakness, • Track property and team member performance through consistent performance evaluations, • Meet occupancy, collection, and retention expectations per budget, • Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies, • Partner closely with service team to manage items related to service, including; contracts, property appearance, preventative maintenance, special projects, capital projects, • Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement, • Work with Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth/trade-outs, approve daily pricing recommendations per financial goals, • Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM core values, • Recruit, hire, train, and mentor individuals for all property-level positions, • Plan team events to promote relationships, teamwork, and a collaborative culture in the regionQualifications:, • A college degree or commensurate experience in real estate and property management. Industry designations such as CPM also helpful., • 7+ years of related multi-family experience preferred, • Exceptional knowledge of local real estate markets, • Superior analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges, • Creative thinking skills, with a track record of successful innovations, • Proficiency with Microsoft Office, • RealPage experience preferred, • Strong written and verbal communication skills, • Ability to provide clear direction and balance competing priorities, • Deadline oriented, able to manage various stakeholder relationships and communicate effectively with all parties, multi-task and continually advance the long-term goals of the portfolioCompany Benefits:, • 4-Weeks Paid Time Off, • 10 paid Holidays, • Medical, • Dental, • Vision, • Company Paid Life Insurance, • FSA, • 401k, • Cell Phone Allowance, • Opportunity for GrowthSteelhead offers a great work environment, and we are committed to our CORE VALUES. We believe in:, • Strength of Purpose, • Gratitude and Grace, • Collaboration and Communication, • Relentless Pursuit of Excellence, • Uncompromising Honesty, • Trusting In Each Other and Ourselves, • Spirit of Accountability & Self-Improvement, • Innovation, • Results sQ9INUQ4Yt