Creative Experience Lead
3 days ago
Washington
Job DescriptionWho We Are DCG is an award-winning, full-service engagement, digital, research, and data company with over 15 years of experience supporting the military, Veterans, and the American public. DCG strategically researches, plans, executes, and evaluates large-scale, multi-platform outreach initiatives across a wide range of mission-driven issues including human trafficking awareness, mental health stigma reduction, suicide prevention, ending homelessness, Veteran health, transportation safety, small business resources, and public diplomacy, to name a few. Additionally, our research and digital teams employ mixed methods research, Human-Centered Design (HCD), and change management principles to integrate new technologies built around well-researched user journeys. Position Overview DCG is seeking a senior design and customer experience professional to lead and manage creative services for a large-scale Defense program that supports community quality-of-life programs for active military service members, their families, and survivors worldwide. This position will serve as our customer's primary design thought partner and customer experience strategist, helping to drive innovation in how information, services, and experiences are delivered to the military community. To execute this vision, the Creative Experience Lead will foster human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences. Note: This position is currently contingent on contract award Location Remote; the selected candidate will work during DCG's core Eastern Standard Time business hours. Candidates located within the National Capital Region will be given preference given the possibility for ad-hoc, in-person support. Responsibilities • Develop detailed user personas, scenarios, journey maps, and other artifacts based on collected data to support digital development and enhancement of content delivery and user experiences., • Offer targeted insights and recommendations for enhanced user engagement and reflect changes in digital landscapes to guide strategic recommendations for enhancing website performance and user engagement., • Provide the customer overviews of key findings and trends observed with detailed usage patterns, user engagement metrics, and web health indicators such as site speed, mobile responsiveness, and accessibility., • Lead content lifecycle management, creation of visual concepts that inspire, inform, and captivate internal and external audiences., • Support across online and print content, collateral and multimedia materials, paid, earned, owned, and shared media and publications, and briefings or other presentations., • Lead creative services for the creation of imagery (e.g., original illustration and graphic design and still and video image capture) and audio capture in support of various content, policies, services, information, and programs., • Propose, create, modify, and obtain approval for customer imagery, including original graphic illustrations and designs, still and video image captures, and audio captures in support of online resources, print, collateral, and multimedia materials while maintaining a focus on innovation, outcome-based results, future needs, and proven strategies., • Support logo development, imagery, and standardization of visual identity through the creation and maintenance of comprehensive visual style guides., • Provide comprehensive digital strategies support, focusing on UX research, innovative UI design and testing, daily content operations, and user engagement across customer- and information-centric websites, applications, and social media platforms.Required Qualifications, • 5+ years of experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprises, • 5+ years of experience with human-centered design, analysis of user feedback and behavioral data, and/or creative brand/strategy, • 3+ years of experience providing design vision and innovation strategies to senior leadership, Program Managers, and Product Owners that align with organizational goals and objectives, • 3+ years of experience applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization and developing UX strategies that incorporate journey mapping, usability testing, and iterative design in agile website and application development environments, to include native mobile applications, in support of enterprise initiatives and organizational goals and objectives, • Active DoD Secret ClearancePreferred Qualifications, • Bachelor's degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business, • Demonstrated experience working with or interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals, • Active certification(s) in usability or UX design, project and program leadership (e.g., PMI Project Management Professional or PgMP), human-centered design, or analytics/marketing Culture at DCG DCG boasts a flexible and adaptable culture. We value hardworking, self-motivated, and dedicated team members and are committed to fostering ample opportunities for career advancement. Get a glimpse into our culture here: • DCG Life Instagram: @dcglifeBenefits Snapshot, • A range of comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. The firm covers 60% of the premium cost for employees and all dependents., • Generous paid time off including paid federal holidays, • 401(k) retirement plan, • Wellness programs and activities, and pre-tax Flexible Spending Accounts (FSA), • Paid Family Bonding for new parents, with 50% cost sharing for Short-Term Disability All qualified applicants will receive due consideration for employment without regard to personal characteristics or membership in any group protected by federal, state, or local law to include Veteran or disability status. DCG does not tolerate discrimination or harassment of any kind in the workplace, and we are committed to fostering a corporate culture that respects and values differences of thought informed by unique experiences. If you are a person with a disability needing assistance with the application process, please contact .